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February 2024 by John Balderrama
I walked around the store for 20 minutes and I must have passed at least 20 employees not one person says hello not one person asked me if I I need help or if they can help me find something... Everyone's talking to each other or on their phones I find this ridiculous I'm going to Lowe's..
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February 2024 by Sheri Martinez
This store has the worst customer service. No one knows anything. I just looked up several products on the In Store app. I stopped by the Customer Service desk and asked where to fine CS Bay 34. The app lead me to believe that CS stood for Customer Service location. The person looked at it and said they don’t have that item. There were at least 15 different items that all said there were some in stock at that location. They only argued that there weren’t any if they weren’t in the back of the store. No one offered to help me look. There were 4 people at the customer service desk. Seems like they were too lazy to be helpful. She just kept telling me there were none even though the app said there were many many different products there. The last straw was the phone rang and she rudely answered it while I was still asking questions. This is not the first time I’ve had this type of experience so I guess I need to find a different store that has helpful workers that are informed.
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February 2024 by Ruben Villasana
We all know this place, has everything you need for home improvement.
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January 2024 by Robin Joshi
Home depot employees trying to be 'extra' by doing returns/refunds on gift cards like I don't know what's up. If they ever try to pull this on you, refuse and ask for the manager.
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January 2024 by AR Khwaja
very good customer service it is good
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January 2024 by C. Moshier (Mosh)
I never went to HD in AL. But in TX It's the only place I go due to LOWE'S employees NEVER knowing where anything is. HD never let's me down. I love Home Depot and will NEVER go back to LOWES...
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January 2024 by Bryan Ewing
Love Home Depot and this one has the best people working there. Healthy and happy enviroment. Would recomend to everyone.
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December 2023 by Dennis Atkins
3rd store same excuse. When your computer says you have 60 items of a product you would think someone in the department would know how to locate at least one of the 60 items. The Lewisville store had 30 and couldn't locate none of them... Denton showed to have 15 items unable to locate... Seems to me not paying attention or putting items where they belong is a common issue that is shared by multiple stores...
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November 2023 by Cowboy poetjs Sutton
They everyone working there take a forklift test, nobody to run forklifts in the mornings been too everyone in the metro area and customers are very upset when you have to wait 30 minutes to an hour too get product down or load several hundred dollars an hour to wait.
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September 2023 by J C
The customer service has gone from bad to worst over the years . Home Depot is no longer living up to the "lifetime" warranty salespitch. I have bought for years all my electrical tools from impacts to screwdriver through Home Depot and they are no longer exchanging damage or broken tools. Not sure if is just this location or just bad customer service from the manager Linda. I would advise all tech to buy directly from Klein tools or dewalt because all the stores like Home Depot will do is send you to them to deal with warranties . Do your research people , Home Depot is not what it used to be years ago . I also called customer service and was told that what the store says goes ! They ask for recipes and Home Depot credit accounts before dealing with you . This is insane ! Why would I keep recipes for years ! I hope this information helps you in making wiser choices on purchasing your tools .
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September 2023 by Haley Bass
If it had not been for a sweet girl named Mollie, this review would have been 1 star…. I am a muralist by profession, so needless to say I spend A LOT of time in the Home Depot paint department. Usually, with no complaints!!! It’s why I come back to y’all again and again (and again lol). We were working close by tonight on a project and ran out of a certain color. We ran over to this location (my first time being here), and I ran in, thinking getting a quart of paint would be no issue. 40 minutes later I walked out. FOURTY. When I got there, it was empty. I waited patiently for maybe 5ish minutes. I then walked around a bit. I saw someone and kindly asked if he could send someone over to paint. He paged someone. SEVERAL minutes later, and still no one. Three more times over the next 20 min I asked for help from various employees and nothing. They’d all page someone over, and whoever this guy was never showed. I walked up front and found Mollie, who promptly paged that same guy for me. When he STILL didn’t show, she came back herself to help me. I could tell that paint was not her department, but she was so kind and did her very bet to make sure I had what I needed. And it turned out great!! Long review, but after a long day of work still to be completed, not receiving ANY help from anyone but Mollie was so frustrating, especially when I looked around and saw several groups of workers just standing around talking. So shoutout to sweet Mollie who saved out mural tonight and was so helpful. And the rest of y’all- seriously, do better for the next guest.
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September 2023 by H T
I came in to exchange a defective ecobee thermostat that was getting hot on the backside of the thermostat. I was given a used thermostat! The box was already torn when I opened up and the sticker sheet was folded!Update: I went back to the store, and explained what happened and they exchanged it.So they get 5 stars for handling the issue but minus two stars for putting a used product on the self to be sold as new.
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August 2023 by MK
I had a great experience at the pro desk last week. I was gathering wood for a first time project & Tuck was such an amazing help! He showed me how to cut the wood I needed, suggested that I get my own hand saw (which definitely came in handy & I am so glad that I got it), showed me where that hand saw was, & lastly helped precisely measure & ring up my wood panels. Thank you so much for being awesome Tuck!!
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July 2023 by Pro Keys Locksmith
The Home Depot here just great and you can get fantastic desks and sneezing items on sale
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July 2023 by M B (M)
This is for Home Depot window services Carrollton, Tx location. They messed up put wrong window in and refused to fix it. A picture window in a kitchen that can’t be opened! Contract was for dual hung. Breech in contract that they refuse to fix. I regret ever doing any business with them.
