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May 2023 by Jonathan Farmer
I have been trying to open account with this institution for about six weeks now. Never in my life have I had to beg a company to take my money. I would recommend you look for another small bank to due business with.
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June 2021 by Michael Robertson
I have to say this was an amazing experience. My wife, 2 year old daughter, 15 month old son and I rolled into this branch about 15 minutes before they were scheduled to close on a Saturday. We had an appointment to payoff our auto loan but I asked if they would mind opening our children savings accounts. Stella Aujere and Esmeralda Olmos didn't skip a beat. They said of course they would and then spent the next hour or so staying late and working with us to get everything all tied up. In the end we paid our auto loan, opened two accounts for the kids and expanded our current account to be more comprehensive. They were not only accommodating but went well above and beyond staying so late and entertaining our children. It's experiences like this that makes banking with their credit union so rewarding. Out of all the times we've gone to the \\\"big banks\\\" we've never had such a personalized and caring experience!
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August 2020 by Mario Granado
Amazing service from Esmeralda, she had me on and off the phone within 15 mins. Fast and easy. Very supportive and respectful. Keep up the good work.
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August 2020 by Mike Jones
Stella was spectacular. I had some issues with an old account but she was patient to walk me through the process of resolving the matter and open a new account. Professional and very informative. I will be headed back soon for more banking services. Keep up the great job. Johnson.
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August 2020 by Aaron A
Called for information about joining the credit union and Esmeralda gave me more than enough information about what you all offer and your low interest rates. She was very thorough and made me feel very welcomed. It is really refreshing to finally experience some great customer service, especially after calling multiple credit unions and I greatly appreciate that.
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August 2020 by christian newell
1st time at Intouch, and really felt welcomed i reserved great advice, info and overall service from Stella A. Thank you for helping me with all of my questions
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July 2020 by Sha Lasha
Stella is awesome! You will not be disappointed at all. Best customer service skills I have seen in along time good. She was the best ever! Positive energy and knows what she is doing!?
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July 2020 by Terry Varden
Was recommended to try InTouch Credit Union by Dallas Autos Direct for a used car loan and they did not disappoint. Saved me thousands of dollars in interest over my other pre-approved option. Stella at the Carrolton Office went out of her way to make sure I got the best deal I could. Then I was contacted by Brandon the Senior Loan Funding Specialist who work to get me the best deal and worked with Dallas Autos Direct to get me the vehicle I wanted at a great savings to me.. I will recommend InTouch and Dallas Autos Direct to everyone I know... I will not go back to a regular bank or a regular big brand deal again after working with Dallas Autos Direct and InTouch Credit Union. Prior to this my last 4 vehicles were from Rockwall Ford and I did not get this kind of service, I will check with Dallas Auto Direct first on my next auto buys, and work with InTouch Credit Union,,
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July 2020 by Miguel Angel
Esmeralda was very informative and patient explaining the car loan application process. She made it 10x more understandable and faster. She explained all benefits this place has to offer. Great service from an awesome person. 10/10 would recommend you to go with Esmeralda. Very kind and sweet person
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July 2020 by Dreesdog7
I worked with Stella this morning and she was as advertised. Professional, informative and quick. I had another appointment this morning as she was sensitive to my time and got me in and out. Thank you very much, Stella..
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July 2020 by Joseph Siccama
So I came in today first time I could tell the service was gonna be awesome because the door was locked and an employee came running from her office to open the door her name is Esmeralda she helped me set up my savings account with such efficiency and she can be quite entertaining as well which made the experience enjoyable so I highly recommend you see her if you know you can
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June 2020 by Stephanie Rojas
This location NEVER hesitates to help me out with any shared branch transactions! Although this location is a little further from me, I always make time to step into this location due to the staff (especially Esmeralda!) always being a great assistance when I’m having troubles. 10/10 would recommend this location vs other locations I’ve visited in the past.
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June 2020 by Julio Ramos
I called in to ask about information for a loan and Esmeralda helped me out. She was very nice and informative I definitely recommend her and this branch to anyone looking for lending assistance.
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June 2020 by William Washington
I work with a Lady name Esmeralda Olmos she was very patient and answered all my questions. If you every use this location ask for Esmeralda she makes sure you are 100 percent satisfied.
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March 2020 by Dr. Uchie Obiuku
I came in with many questions. I came in a bit irritated,l and I left happy like a kid.
