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November 2023 by Shaun McNeil
1) 90% of the time they are out of stock. 2) Half the time, they don't have a prescription for the meds that I've gotten 50+ times from them "Are not in the system". 3) I've tried more than a dozen locations, many are worse. The reason I chose this location is they know how to use a credit card machine. Frankford and Midway has employees who don't even know how to USE their cc machines. 4) I never know how many I'm going to get. My prescription is 90 days, 2 refills. Sometimes I'll get 30, sometimes 90, and sometimes 270. I never know, and it's ALWAYS something every time I order. This includes price. Last time I used $30 for 30. Sometimes I'll pay 11 for 90, sometimes $13 for 270. It's never the same. Without the meds I go to the hospital. Never knows if it's in stock = maybe I'll go to the hospital, maybe not.
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October 2023 by Murphy Canada
Great communication and gets scripts out quickly.
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June 2023 by Sanju S.
This place needs major help customer service. They are terrible always seems like not enough staff
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March 2023 by Joe M.
This is the most mismanaged Kroger i have ever been too. Finding things in the store is hard to do with many things in the wrong places. The worst thing about tonight is it took me 25 minutes to be able to self check myself out. I was 12 in line for the self check out. There was only one line open with a Kroger checker and the line was also around 10 to 12 waiting. I do not know who manages this store but they are doing a terrible job. Every time i go here there is only one Kroger person who checks people out. I am going to find another store to go too.
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March 2023 by Preston Cobb
Pretty quick with prescriptions, haven't run into any issues using them.
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February 2023 by Temp T.
Today I went to Kroger to buy a bag of potatoes and when I saw the sticker price , it said $2.59 but the self checkout scanner showed me a price of $2.99. i still went ahead and paid &2.99 but was curious enough to go back and see if i was charged it right. I went back and saw that it was $2.59 indeed. I took the picture of the display price and went back to the cashier and said that I am being charged wrong. The associate spent around 10 minutes going back and forth on her phone and the price still showed $2.99. She finally called the manager and the manager said to me, go and get the picture of the price and get back. Wow! Generally, they go and do the check and here they are asking the customer to go back and take the picture and show it to her. it was just a matter of 40 cents and I would have let it go. But, I just wanted to pay a fair price.Finally, the manager said to give her sometime as she had to finish some work. I again waited for the next 7-10 mins and finally she was free. She asked me to come with her and show her the price. Really! She should have done by herself or believed the customer for 40 cents. On top of it, she kept on showing her disappointment on me. I wasn't begging over there for money. My experience was really bad in this store. I hope the management takes a lot of this and provide adequate training to their associates.
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August 2022 by Terry M.
My family have gone to this Kroger as our primary Grocery store for over 10 yrs. It's close to home and historically a reliable shopping experience. Since 2021 This Kroger location has absolutely become a HORRIBLE location. From dirty store- lousy product selection- very poor employee help. It gets 1 Star only because the Pharmacy is still pretty good. The most frustrating part of this store is CheckOut Self checkout is normally limited to half of available Self kiosks - they added 8 last year but close them Very early in the day - simple ZERO STAFF that are Helpful or friendly. We have already moved most of our shopping elsewhere. As soon as HEB opens in Plano - yes we Will be driving to Plano - because Kroger Corporate mgt has lost our thousands of annual shopping $$$ Because apparently they put zero value on what HEB does very very well. CUSTOMER EXPERIENCE!!! get ready for another strip shopping center in Carrollton without traditional National Retail anchor. Would prefer to Shop close to home in Carrollton my hometown. Sad.
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August 2022 by Wayne C.
I usually go here cause it's close and gets me fuel points, but three times I got a watermelon and when I got home to cut it it WAS not close to being ripe, I had to throw it away. I try save money by buying the whole watermelon cause the cut up ones are 5.00 and a whole one is around same price but you cut it up and get three times as much as you would buying the 5.00 packaged. I also got a lasagna ready to eat meal, and I be dang it was two days past due date, I saw that when I got home. Threw it away!! Be cautions visiting this store!! Extremely cautions!!
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July 2022 by Larry Phillips
Wali and the crew of pharmacists and technicians are the best! I love their service and they are caring, conscientious people. 6 STARS. Two years of great service and kind people.
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July 2022 by Deanna Eastland
If you work at Kroger then know that you will encounter different ethnicities and that you have to a diverse person in order to service everyone with respect. Today I was disrespected…. The older YT gentleman that was assisting with the self check out maybe needs a lesson on diversity. My 12 pack sodas did not ring up the sale price.. I asked him for assistance and he told me that brandade they weren’t the same that it didn’t apply. I kindly said all 3 packs had the exact same sign. He says if this wasn’t the case the sales price worked have worked then proceeded to stand there as if I was going to steal the sodas. I said thank you so he could walk away. I paid and walked directly to the customer service desk where DONNA a black lady checked the sales ad and refined me the difference… to add to insult… another customer hi just so happens to be YT all the check out gentlemen a question. You would have thought it was a different person on how attentive he was to her and how he greeted her and walked with her to solve her issue. I did call and speak to a manager about this experience. But I say this to say. Make sure people are right in their hearts beside putting them in front of people…….. Very distasteful to say the least!!!
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June 2022 by Jenna R.
We've shopped at this Kroger multiple times and it gets significantly worse each time. Firstly, cleanliness goes a long way in a grocery store. To see boxes everywhere, disgusting bathrooms/ floors, and discard shopping carts left in the store with warm food everywhere... and rotten vegetables.. it's not a good look, just pick up the store. Secondly, you have employees that smell absolutely awful. I understand you need the help but you MUST have hygiene conversations with your employees. When I can barely breathe while trying to stand near the checker, I don't want to return shopping here. Thirdly, answer the phone!!! I had to go through the pharmacy to talk to someone and then I got transferred 6 times before it was to the correct person. Absolutely no one knows what they're doing at this store. Today drew the line for us and we'll no longer be returning. I grabbed a few bundles of spinach and when I got to the checkout line it rang up for way more than what was listed. I though 'that's weird the sign said "2 for $1, I'm sure of it'. (They had tons of spinach out so I was thinking oh, they must just need to sell it before it goes bad and their having a sale going on!) So, after it rings up for way more than what was listed, I asked the checker if she can get someone to check the price. She goes "You can go get a manager." Uh, hello, YOU work here, you go get a manager. So I kindly said "Well I don't know who the manager is so you'll need to go get him/her for me." She then goes "I don't know where he is, you can ask him." And she points to a man named Andrew. By this time my husband has gone to look himself at the price and comes back with pictures of how misleading the listing is. (See pictures attached.) . BUT HERES WHERE IT GOT BAD YALL. My husband shows him the pictures and I says hey, y'all have all this spinach out with a 2 for $1 sign. Andrew goes "what do you want me to do, can't you read a sign." Oh helllll nah. The way he said it so rudely had me on fire. So I said "Can't y'all put the correct sign on the correct product." He then goes "I don't know what you want me to say, it's not Kroger's fault." ............then... whose.. fault.. is it.... ? He says "that's for green onions" I said then how much is the spinach, you DON'T HAVE A SIGN. At this point we had to walk away because clearly everyone in the store is an idiot and wouldn't correct their issue. This isn't the only issue we've had before. Kindness goes a long way. He easily could've said something on the lines of "oh I'm sorry that is misleading, it's actually for green onions we'll put it in the correct place." Do better Kroger! Off to find a better grocery store.
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June 2022 by Wali Abdul
Hi everyone! My name is Wali Abdul and I am the Pharmacy Manager of this location for the past 5 months. If anyone has a concern about our service, please contact me at the pharmacy. I will make sure that you leave our store with a five star experience. I spoke to my staff about all the negative feedback that we have recieved on google. We have let go of a few of our technicians that have not been up to par with customer service and we recently installed a Parata robot to assist us with counting medications. Many of our customers have noticed that we are much more efficient with getting medications ready in a timely manner. Our wait times have dropped dramatically and I have made it clear to the staff that the customers always come 1st. Please reach out to me if you have any questions or concerns. I hope that some of the people on these reviews would give us a second chance and if you have been wronged in any way, I want to hear about it so that I can make it right to you. Thank you all for taking the time to read this.
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June 2022 by chelsea Hauser
I've used this pharmacy for 5 yrs now. Just in the last 6 months or so this pharmacy has gone down hill fast!! My Rx's slip through "their system" pretty much every month. I've been cut off cold turkey on necessary meds for days. I again have to call 3 days in a row to make sure my meds are ready. And still today they aren't ready. It's like going to McDonald's and the ice cream machine always being broken. Probably going to have to change pharmacy now bc my doctor is concerned about myeds not being ready all the time.
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May 2022 by Dave Klein
I was a satisfied customer of Kroger Pharmacies for many years, but I've now moved all my scripts to my on-line pharmacy. Kroger Pharmacy became unreliable, unresponsive, and more expensive.
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April 2022 by Jill Y.
The worst Kroger I've ever been to, and customer service is the same, 1 cashier if your lucky, and the fat lady over at self checkout is useless at best. Store is filthy and stinks no matter what day you go in, and the corporate headquarters could care less. This Kroger is on belt-line and marsh