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November 2023 by Rachael Randell
Absolutely horrible customer service. You call and call and no one will actually speak with you, they tell you to speak with someone else. I had this bank when it was Viewpoint Bank back in 2007/2008 and I have been completely ignored as a customer. My account was just closed with absolutely no notifications. I have tried for 2 days contacting them, even going in person to the store and the never have 'the right person' to help me.
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April 2023 by Maya Ali
This place is the worst. Their staff is inefficient. I needed my passport from my safe locker and they said they messed up the time changes and my locker would not open till the following day because the lock was not working. I needed my passport for an urgent matter and they were incredibly unsupportive and unreliable. I do not recommend!!
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February 2023 by Jacques Brel
Horrible location since Calvin B left.The "personal" banker is not qualified to be a banker and knows nothing about "personal" service. She's a disaster. I'll close my account and move to PNC because of her.
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December 2022 by Terry Russell
Staff never calls or messages.Bankers were poorly trained.Terrible experience.
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May 2022 by John *Jack* Shuford
Have all banking products. Rates are as good or better than competition. Biggest problem is there customer service wait time with there customer's. Many times I've had to wait 20 to 40 minutes and don't get the answer to solve the challenge. I now go direct to the branch I deal with the most. They get to the bottom of problem.
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May 2022 by Chris Dikmen
Opened a new account yesterday with Calvin and he was extremely friendly and helpful.
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October 2021 by Navid Ebrahimi
Bad attitude bad costumer service they not nice at all there’s a lady with hijab she’s more respectful at other one no more business at this branch
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July 2021 by Christel Mpiana
They have the worst customers service I would not recommend this location or the bank it self to anyone I ask to stop a payment because I was working with an lender and the ask me to call my bank to process a stop so they can work with me the girl on the phone was so rude telling me I should deal with my own problems and manger Vince got on the phone cut me off when i was talking to him rude service I decided to take my business somewhere else you can not treat people like that
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December 2020 by Jenny LeighAnn
Rudest customer service at this branch. I never fill out a deposit slip, I just usually put my cash in the tube with my debit card and ID and they never give me grief about it. I just don’t know my account number and stuff off the top of my head so it’s faster for them, and they never complain or tell me to fill one out. Well today I went to this branch and the lady legit chewed me out like she was my mom and I was some petulant child. I was like “well just send it back and I’ll fill it out, sorry. They usually do it for me.” ?♀️ Not that big of a deal lady
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August 2019 by Perry Aubrey
They are always helpful & friendly. Their customer service is top notch and I wouldn't think of banking anywhere else. Thank you
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March 2019 by Jonathan Collins
This particular location has mostly terrible service and one particular rep. is always out to make your day more difficult. Go to the Addison branch, they're very professional
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September 2018 by Isaac guereca
Its lit
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July 2018 by Shamsha Ali
I don't like their service. Their online banking always has issues your balance will never come out right! If you want your money to go in drain then use this bank.
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September 2017 by SonicBoomAXA
Very Helpful
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June 2017 by Bryan Bishop
Poor service.
