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August 2025 by Jonathan West
I’ve never had a problem until the recent change in management. The new manager is extremely rude and unprofessional. She’s inconsiderate, never greets customers with a smile, and makes the environment feel tense and unwelcoming. It’s frustrating to walk into a place where you expect friendly service and instead feel like a burden. I hope upper management takes this feedback seriously because this is not the kind of leadership or customer service that reflects well on the bank. If things don’t improve, I’ll be considering taking my business elsewhere. Even when I go through the inside/drive-thru. The service is just as friendly and personal. They remember faces, treat you with respect, and truly make you feel valued as a customer. It’s rare to find that kind of consistency and kindness these days, and they deserve to be recognized for it.
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June 2025 by Edward Sapiro
This place essentially jumped off a cliff. Been coming here for 9 years. This branch has terminated a manager, brought in a new manager who apparently has zero social skills and sits in her office the entire day. Alayjah was probably the best manager I have dealt with. Michael was great. Monique was great. Not exactly sure what path they are taking here, but you’re losing the great tellers you had/have. Great job guys! (Last sentence was sarcasm)
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March 2025 by kekapandaOuo
Rude lady ignored us for hours to help people behind us in line
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October 2024 by Brooke Henegar
This is an excellent bank! Everytime I come in, the entire staff is so friendly and helpful. I definitely recommend banking here!
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January 2024 by coops
they chill
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November 2023 by Rachael Randell
DO NOT USE THIS BANK! YOU WILL REGRET IT!!! Absolutely horrible customer service. You call and call and no one will actually speak with you, they tell you to speak with someone else. I had this bank when it was Viewpoint Bank back in 2007/2008 and I have been completely ignored as a customer. My account was just closed with absolutely no notifications. I have tried for 2 days contacting them, even going in person to the store and the never have 'the right person' to help me.
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June 2023 by Akw W.
Prosperity Bank is a joke. They offer no way to pay a bill online or over the phone. The people at tue branch who manage my loan transfer me to corporate customer service every time i call, only to wait 20+ minutes for them to answer and transfer me back. Ive been goi g back and forth with them for over 3 weeks trying to pay off a loan. Ive never met a bank who didnt want their money.
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February 2023 by Jay A.
I've been a loyal prosperity bank costumer for nearly 5 years now. I've always enjoyed their service, but THIS location in particular really has gone above any other branch I've visited. I'm new to the area and was trying to find a good prosperity near me. The staff here is extremely accommodating, friendly, and eager to help. After only stopping in two times they now make sure to greet me by name! Will definitely be keeping my business solely with this branch, and I'd recommend them for all your banking needs!
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February 2023 by J E.
I LOVE the staff at this branch. They are so kind and helpful. Considering the demographic, referring to the staff as "ghetto" is racist. Every time I come in, they greet me. The love to joke around and keep things light-hearted with their customers. I love it when I can go into a place where an employee doesn't take themselves too seriously. It's okay to be normal and human in a bank lol I honestly feel this is one of the best banks I've ever been to and DEFINITELY recommend it. Keep up the good work, Prosperity!!!!
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January 2023 by K J.
I have worked and also banked with Prosperity for many years and I must say this branch is a disappointment. Very unprofessional staff and very unfriendly. The word would be ghetto. Talking about other customers in front of customers. Asking for customers social security number out loud instead of asking them to write it down. It's 4 people on the teller line and not one person looked up to greet anyone. I have been to many prosperity banks over the years but this one is not upholding prosperity expectations
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March 2022 by Salman Mansoor
DALE. Remember this name. Too much attitude and doesn’t want to service you. He’s happy doing nothing and making sure all the customers leave dissatisfied. If corporate can see this message please reach me out. RUDE behavior. Never coming back again.
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December 2021 by Cliff N.
Gotta show these folks some love. I go on Saturdays most of the time. It's slow they've been nice.
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April 2021 by Julian Cardenas
Awful bank for small businesses. If you’re thinking of opening a business account here, go down the road. This bank used to be something nice, but since Prosperity has taken over it’s been a nightmare. I will be taking all my money out soon and finding a better bank.
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March 2021 by Jeremy Cozart
Worlds worst bank!!!! I was with the same bank for years. Originally it was Viewpoint and then they merged with legacy to become Legacy Texas, which both were excellent banks. However, as soon as Prosperity took over it all went to hell. I could leave soon enough. Their customer service is nonexistent. They hang up the phone on you, if they ever answer it. Worst back ever hands down. Both my wife and I had separate account here and had the exact same experiences. DO NOT USE THIS BANK. YOU WILL REGRET IT. Not just this location Prosperity Bank as a whole!!!
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November 2020 by Sam Davenport
Since Prosperity Bank bought out the bank at this location. The customer service from the account managers (not management) has been deplorable. They don't know what they are doing and wastes your time with mis-information and omissions of important information.Tellers and Manager are wonderful, but they got rid of the good account reps and now have someone who doesn't know what he is doing.Since Prosperity took over.* You now have to pay a fee for any Cashier's Checks* There is a monthly fee on what used to be the Free Business checking accounts. This is no longer a bank for small business.
