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April 2024 by Nikki Truong
i love all the ladies at the front desk, everyone has such good energy and they’re so sweet and i feel such a warm welcome. i have been through a few massage therapists now and amelia is my fave! her pressure is perfect and her massages feel like she’s really taking her time to massage out all the tension & stiffness from your body. love y’all ladies, thank you for taking care of nikki & ron!
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April 2024 by Liz Jumper
I’ve been to several Massage Envy locations in the area and this is by far my favorite location. Friendly and welcoming staff is always a plus, but the waiting room is especially divine. They have a massage chair to use while you wait and complimentary hot and cold water/tea.
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March 2024 by Tahseen lalani
Great place wonderful staff. Always listen to my needs and has me leaving better than I come in every time.
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March 2024 by Leonard Williams
My first time here and the staff was very professional and helpful. They were very friendly from beginning to the end. I highly recommend this facility for all your massage needs.
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March 2024 by Aaliyah Hughes
The receptionist that assisted me was very helpful, kind, and has a calming personality. Sierra the lady who preformed my massage was nice and I left feeling so relaxed. 10/10
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March 2024 by Charde Ledford
Came here to redeem a gift card received for Christmas and was blown away by the customer service provided by Sam at the front. Super knowledgeable, friendly and just all around warm and inviting. Then Erik blew me away with the massage. My back and neck were the areas I asked him to focus on and his technique and pressure were spot on. I loved it so much I signed up for a membership.
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February 2024 by Raina Dirienzo
I booked with Shea (Carrollton location)at the last minute. I'm so glad I did. I had a very specific issue and she attended to my achy shoulder/neck/traps like a champ ? She showed me stretches I could do until I could get another massage too! I booked again with her for a 90 minute massage and it was amazing! If you have sore shoulders, SHE SHEA ASAP!!!
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January 2024 by Charde Perry
I recommend seeing massage therapist Sharday! Perfect pressure everything and always comes in with a smile. She truly loves what she do and is amazing at it!
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December 2023 by Kaycee Hearne
Tracye was amazing! Highly recommend.
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October 2023 by Rod Cochran
Great massage here. Masseuse worked on some tight muscles in my lower back. Felt good afterward.
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September 2023 by Jay Sutherland
DO NOT use this service. I had a massage booked when my father passed away. Because it was on monthly I was told “too bad” and because it was less than 24 hours I still had to pay for the massage. When I decided to cancel after I got back from my fathers funeral, I had to wait a whole year because it was on a full year subscription and there was no cancellation policy for the next 12 months. DO NOT FALL FOR THEIR BAIT AND SWITCH POLICIES!!Jay SutherlandCarrollton, TX.
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May 2023 by Scott McNamara
I was told when I went to my appointment that their system had deleted multiple appointments and mine was one of them. Even though I had rescheduled my work schedule for this appointment and they had a record of my call and found my appointment, they informed me that they were booked and could not accommodate me. I was upset but understood that things happen. It was when Natalie the manager called and told me that SHE could not locate my record, questioned if I had in fact made an appointment, and there was nothing she could do since she couldn't find record of my appointment and that I could simply come a following week. I have had this appointment booked for a month. They have told me they would call me back to fix their mistake at 9 am. I did not receive a call until 8 pm and the manager was not understanding or helpful to remedy their mistake. Very disappointed and won't be coming back. I'd give the Carrollton Massage Envy a zero star rating if it were possible.
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February 2023 by Lamont Coleman
Very good experience...Brittiany (Bri) did an excellent job and very knowledgeable.
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December 2022 by Nick's Quality Cards
Ella is the greatest Esthetician in the galaxy!! Go get a peel and thank me later ??
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October 2022 by IES PTA Communications
I would NOT recommend this place for massages. The massages are OK, but the administrative side is a nightmare. My husband purchased 6 massages for me and was sold on all the "extras" he would get for paying upfront (e.g. scented oil, extra 30 minutes of massage, etc.). However, once paid, the extras expired within a month (no way to use all the perks in one month) and my husband got notifications of "membership dues" every month. I kept hearing that it didn't apply to me since it was already paid for and to ignore the messages (not comfortable with that). Scheduling a massage was very difficult...having to go in once every 6 weeks only due to availability concerns. One time I showed up and was told I should've gotten a message about my masseuse being sick. I did not get a call/text and when I showed up the front lady turned at the one by her side and said "I told you" and told me to reschedule with no apology. I had billing issues too....I was charged $100 on my card when I only authorized the tip to be charged, as I had a massage credit. Still concerned that they thought it would be ok to charge me $100 without me authorizing the charge, signing a receipt or anything else. Later, I was told that my massage credits had just expired and hence the charge. It was eventually fixed but made me feel like they were out to cheat me because if I wouldn't have checked my credit card statement, I wouldn't have noticed. They are pushy with their memberships and that just doesn't feel right. I'd rather use a real spa and pay as I go, rather than stressing out about additional charges, lost credits or no shows without notice.
