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February 2024 by Welevenc28
Terrible service I will never buy from this store again
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February 2024 by Larry Darnell Butler Jr
I was carrying a very old phone with me and i didnt even know what model it was when i went to this store to pay my monthly bill. The lady there was extremely supportive, she offered me a new phone and explained about the new plans and offers of the store, she was so sweet, might fall in love? I liked the offers and the friendly service. I got a phone too and i even added my sister's phone to my account. Theyre giving the best deals go grab it people. Will definitely visit again.
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February 2024 by Juliet Smith
The service provided by the customer service representative was amazing. She helped me with my queries as well.
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February 2024 by Ragini Raut
I visited the store yesterday to buy a phone and Emma helped me a lot with variety of options to match my budget. I am very satisfied with the service and would highly recommend you all if you guys are in need of a new phone and new line.
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January 2024 by Shirley Dobbs
I pay my phone bill with no problem. Workers are kind and respectful. Good place to get a phone.
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November 2023 by diahana patterson
After using several different cell phone companies,metro by tmobile has given me the best service, coverage, support, and at the best price of any of them specially lady working there is so helpful and friendly
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November 2023 by david smith
Maha is the best,,,i love visiting this location and i must say that my overall experience is excellent except some billing issues other wise you have the best deals in town
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November 2023 by Lyclia Robertson
Maha is every helpful she help me out to by my new phoneI will send my friends and family to do business with this store
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November 2023 by Connie Nicholson
Great service by maha.also offered me best phone and helped me to transfer my data she take care of me
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August 2023 by Alicia Deal
Genuine store out of so many scamming here and the guy zayne is a great help hats off thanks
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July 2023 by Rose Brown
This store and their staff is really amazing! Zayn spent THREE hours helping me get into a good phone and getting me set up with their new Internet service which so far has worked perfectly. I'm saving so much money! Having worked in customer service for 20 years I try to be kind and patient with employees out of decent respect, however, I was hot, tired and frustrated when I showed up and not at my best. He was nothing but kind and professional, offered me a water and offered me a place to sit. I went back again to make sure everything got set up right and Sarib also was very polite and helpful and verified everything was in place. Thank you guys!!
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July 2023 by Hidden Baker
It was an amazing time at this store went to fix my phone but they hooked me up with a better phone on a huge promotional price. Zayn was a nice help he a gentleman and also Sam helped us when we had an issue with my daughter’s phone. Thank you so much for the help Zayn and Sam are the best man.
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July 2023 by Robinson Hernandez
Very unprofessional. The guy was very passive aggressive and was on his phone talking to his “buddy” while trying to “help” me. Second bad experience here.
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May 2023 by Miguel Hernandez
-FREE TABLET AT THIS LOCATION- what a weird hustle they have going on at this metro store; i just wanted to pay my phone bill when I wasn't able to pay it in time via website(pay method was down again). i was told i could claim a tablet for 25 dollars and i agreed. i initially asked if it was a 'data' tablet as in 'cellular data' but maybe i should've said that instead because i was assured it was 'only a media tablet'. not only did I have to drive to a millennial brick-\u0026-mortar to pay an extra 5 dollars because the metro website for payment system is down, but before i could blink i got signed up to all this malarkey. i guess they were too eager to reach a quota to tell me plainly beforehand that these 25 dollars were to open up a line with data. batta bing batta boom. to be honest, after so many years of subpar service from Metro, its literally come down to this. I'll be actively working to change phone services this week to get as far far away from this company and its hasty employees. I addressed all of this but it was moot because the senior employee said the payment 'already went in' and the line already 'got processed', so yeah, some pickle. I also mentioned a free tablet because i told them to keep the tablet and to hand it to the next person that shows up to the store sooo if you're reading this...
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March 2023 by Andrew Burns
Had an emergency with a phone being stolen and the thieves changing the Metro PCS account, among other things, and Zayne came to the rescue. He was able to get a new phone and phone number set up while helping other customers, and then contacting Metro support to help us figure out how to get back into the account, and then lock them out of the account, device, and deactivate the phone number. Not only was Zayne knowledgeable about the products, he knew the Metro system and was able to help save thousands of dollars and personal information from being stolen. Zayne was also incredibly personable and friendly. Definitely recommend coming here!! Thanks Zayne!
