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March 2024 by Alison Lemon
Quick, efficient, reasonably priced, didn't try and upsell any other "unnecessary" issues. Had brake/rotors issues, had repairs done In a few hours. Thoroughly impressed how well my car drives/brakes now. Highly recommend this auto shop!!Bonus:My brakes had failed completely, so drove to the shop using my emergency brake, and my adrenaline was sky high when I arrived. The sweetest cat, Maggie, greeted me at the door and was the purr-fect stress reliever my frazzled mind needed.
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March 2024 by Sean Gourlay
Dropped my car off to get my tailpipe looked at. They called me right away with the issue and price and when I could expect the work to be done. If you live close by like I do, it's very convenient to drop your car off if you don't have time to sit around and wait.
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February 2024 by Carlos Salazar
Jesus, an employee there, he’s a very close friend of mine. He’s one of the top best professional mechanics out there in TX. Very hard working and disciplined. I’m not saying it just because he’s my friend, but his own actions, skills and talent speak for themselves. He is very good at what he does, as such a young age as well. You can fully trust this shop with your vehicle 100% with people like Jesus working in the shop.
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February 2024 by Chelsey Azinge
Very friendly and a big help. thank you guys!
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February 2024 by Mario Lodge
Phenomenal service with an outstanding staff. Reputation is well-known in the locale as the greatest. Highly recommend you bring your vehicle in to find out why.
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February 2024 by Luke H.
The mechanic we talked to was very friendly and thorough. My car stopped running well and I took it here to get it checked out and spent about $130 for a diagnosis. The mechanic told me that my timing chain was the problem, which on average should cost about $3400 to replace on my vehicle. I took their word for it, and decided I would sell the car since I couldn't afford the repairs. After selling for well under market value, the buyer just texted me and told me the timing chain was perfectly fine, it was simply the water pump which is much easier and cheaper to replace. I should have gotten another opinion, because now I've bought a new car and missed an opportunity to sell for way more than I could have due to this faulty diagnosis. Always get a 2nd opinion, no matter what!
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February 2024 by fred boswell
Great shop, very helpful, Edgar the owner very easy to work with. Very convenient location down town Carrollton‼️
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February 2024 by Berkeley Campbell
I live nearby, so initially called out of convenience. After one minor emergency and now a handful of other return trips, I think I’ll continue to come here even after I move out of the neighborhood. They are professional, respectful, and have not once made me feel like they didn’t want my business. I’ve never made an appointment and they have always welcomed me in or made time for me so they can take a look. They are fair, honest, communicative, and the waiting area is clean and does not smell anything like a mechanic. Also they have a cute lil shop cat, which is a bonus.
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February 2024 by R. D.
I hesitate to leave a review because I don’t want to get too much business for this shop, but what the heh - amazing team of knowledgeable, sincere, and HONEST mechanics. Can’t beat ‘em.
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February 2024 by Sharon C.
So happy I found Old Town for my automobile doctor. Once my cars are out of Warranty I like to take them to a local family garage if possible. Edgar and his crew are professional, experienced mechanics. I have taken my car for several maintenance issues and a battery change. All services have been quick and expertly executed. The charges/fees have been in line, with no shady business. A very nice change to the usual garage repair experience!! Highly recommend Edgar/Old Town Automotive to everyone.
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January 2024 by Giancarlo Benvenuto
Been using them for 12+ years and trust them with all my cars. They recommend what’s needed only, which is usually half of what dealer says it’s needed. Edgar even helped get the insurance company to cover a repair a year after a fender bender that the body shop missed.
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December 2023 by Tabor Thompson
I have been here 3 times now for various services, and I have always had a wonderful experience. The staff are very knowledgeable and work in a timely manner.
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November 2023 by Pat Cochran
Old Town Automotive has been a trustworthy partner for our families auto maintenance and repair needs for many years. I trusted the maintenance of my children’s cars to this group. The team is always courteous, trustworthy and forthcoming with their information on repairs and above exceptional customer service when it comes to assisting in that unknown sound or timely maintenance .Their shop is always clean and their staff is professional and down home friendly.
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November 2023 by Alexander Luevano
I really recommend this shop to everyone .. very honest and good prices . I been using this shop for all my vehicle work for over 10 years…
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November 2023 by Robert Watson
I can’t recommend OTAS strongly enough. I brought my Mercedes in for a couple of issues and was resigned to spending a lot on repairs. After an inspection of the car , I was advised that there was nothing seriously wrong and the best course of action would be to monitor the problems until they repeated or got worse.And they wouldn’t even charge me for the inspection!They have earned my loyalty for sure! Most shops would have taken the opportunity to “fix “ something.Very honest, professional and experienced.As I say, I can’t recommend them enough.
