Quest Diagnostics

Medical Labs
Hours: Quest Diagnostics provides a range of diagnostic testing services, including COVID-19 antibody testing by appointment. The facility is located in Plaza II, inside Baylor Hospital, and offers blood and urine testing, routine lab tests, drug screenings, and specialty tests. Appointments are strongly encouraged to ensure service, as walk-ins may not be guaranteed. Many reviews highlight the competence and friendliness of the lab staff. For instance, one reviewer praised a lab technician named David for successfully drawing blood on the first attempt, making the experience positive. Another customer noted the efficiency of the service, mentioning minimal wait times and a clean environment. However, there are some concerns regarding customer service. One reviewer expressed frustration with the appointment check-in process and described the app as unhelpful for communication. Additionally, there were complaints about a staff member's unprofessional behavior, though another staff member received commendations for her kindness and professionalism. Overall, Quest Diagnostics is recognized for its quick and effective testing services, though there are areas for improvement in customer interaction and staff communication. The center encourages patients to visit their website for tips on preparing for tests and to schedule appointments.

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