Residences at the Collection Apartments in Carrollton, TX, offers a convenient location and a vibrant lifestyle. Situated near the Sam Rayburn Tollway, the community is just a short drive from downtown Dallas and major transportation hubs. Residents appreciate the proximity to the Hebron School district, as well as the nearby chef-driven restaurants and boutique shops. The staff at Residences at the Collection is widely praised for their exceptional customer service. Liliana Rodriguez and Sami, in particular, have been commended for their professionalism, responsiveness, and genuine care for the residents. They are knowledgeable about the property, patient, and helpful, ensuring a smooth and stress-free experience for those considering or living in the community. While the property offers a safe environment and responsive maintenance, some residents have noted that the "luxury" description may not accurately reflect the condition of the units. Concerns have been raised about the cleanliness of the hallways and the age of the appliances. Additionally, some residents have experienced unexpected charges upon move-out, which they felt were unfair. Overall, Residences at the Collection provides a convenient and secure living option, with a staff that is dedicated to providing excellent service to its residents. While the property may not meet all the expectations of a "luxury" community, the community's location and the efforts of the management team to address concerns have been appreciated by many.
The maintenance team is awesome—always working hard and staying on top of things. I do want to address the internet charges, though. I was billed for mandatory internet service even after I shared that I have my own connection, and the cost is much higher than what I’m used to. It’s disappointing.
December 2025
Sami was awesome and very nice I look forward to into moving here
December 2025
Love the property. The staff is amazing. Had a minor issues that I needed help with, Liliana provided me with information on how to get things taken care of in a swift, positive manner. She’s amazing and definitely an asset to your team.
