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February 2024 by Mike Y.
They are 5 months behind on updating the credit bureaus with my credit card balance and on time payments. My balance shows to be $9,000 and it's really $3,000. This is what you get from a small credit union, feels like they really don't give a crap. Stay away.
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November 2023 by Yess
The young man (teller) is always patient and kind and very helpful. The loan ladies are extremely slow and the few times I’ve been to the branch, they do not seem very helpful when the line is extremely long. This young man should be commended for carrying the weight and exceeding customer expectations. Phenomenal teller!
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October 2023 by Dwayne Allison
Cathelene is amazing in helping solve problems and customer service is 120% in listening
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October 2023 by JudyFaye Gilmore
Outstanding. So helpful, informative, kind, polite, encouraging. Thanks for everything.
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September 2023 by David Lorenz
Drove all the way to this location cause maps said it has an ATM which it does not. Wasted fuel and time
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September 2023 by Marquis Burch
My personal banker cathelean Stirgus is always helpful each time I visit. She always help me with all my bank issues. She is great!
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September 2023 by Elvira H.
I had a wonderful experience today with resource bank with the help of Sandra Hernandez. She help me set up my Zelle and all my other banking needs, awesome job. Feeling so stress free now and was treated with such kindness. Thank you so much for helping me today Sandra. Elvira
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September 2023 by Clint S.
If I could good give zero starts I would! Holding a 4,300 auto warranty refund check for weeks. Zero communication, unprofessional and extremely annoying. The only reason I had this account is I bought a car and this was the dealer financing. Very fly by night operation and I'd never bank with them for any personal banking. All I want is my money to take to my bank! This is my second review of many and Google review is next! Get it together and acknowledge the fact you guys are hated and your business has terrible reviews!
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August 2023 by S G.
I've been a resource one credit union member for over 20 years and take it from me you do not want to do business with this institution. Over the years I have had issues with my savings account & numerous car loans. They manage to screw up everything they touch. My current loan with them will be paid off in a few months and I'll be closing my account for good. They hit me with $25 in fees for returned statements because my address changed. $25? Really? For returned statements? They lost a car title, they mailed another car title to an address in another state that I never lived at or even heard of. Customer service is slow and lacking in service. Oh and if you are reading this R1CU please change your hold recordings. All it does is highlight your predatory lending products. Listening to it for 20 minutes made me want to smash my head with a rock. Not to mention they keep closing locations.
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August 2023 by Jared Ramsay
R1cu is the absolute best. I have been there many years and the team always does an amazing job. Hands down the best group at the Carrollton location!!!!!
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August 2023 by Sunny Wesley
Inside is never open, drive thru takes forever , ATM is always down.. starting to look like I need to find a new bank
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August 2023 by Guwop__214
Great employees, greet me with a smile everyday
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July 2023 by Anna M.
For some reason I cant go into the lobby as it is always closed. So the drive thru takes so long! I sat for 30 minutes waiting. This bank shares with my AA credit union but it is so slow.
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July 2023 by Shannon Salmon
This place is awful. They are closing lobbies, which means I have to drive 30 min. for anything beyond a simple transaction. If you call in to customer service, wait times are 60-90 minutes. The online chat function doesn't work half the time. My debit card expires in 10 days and I haven't received a replacement yet. They are slow, inconvenient, and I'm honestly not sure how they stay in business with being so hard to work with. I am switching to a different credit union today and would advise anyone considering this place to run the other way.
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June 2023 by Dee S.
If I could give a negative score I would. I have a car loan and credit card. I've had it for over 7 months. I got a cashiers check from my credit union to pay off my credit card balance and they put a 9 business day hold on it. This is the 2nd time. The customer service is the worse I've ever encountered and I've never called in and waited less than 1.5 hours. I HATE THIS CREDIT UNION AND WILL REFINANCE AND CLOSE ALL OF MY ACCOUNTS.
