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September 2023 by Candace D
Disappointed in the customer service. I looked online and saw a shirt available I wanted. I called the store to make sure it was available and the clerk said it wasn’t. I don’t believe she even looked, but I took a chance to drive in and look for myself and found it with ease. It’s no point in working at the store if you don’t want to work and help out the customers.
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September 2023 by Frenchie Didit again
The store is always closed for no reason . Today is Sunday they’re supposed to be open from 12-6 and it was closed and it’s 1 pm. It’s perfectly cool outside and it’s still closed and it’s getting out of hand .
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September 2023 by T Frazier
I always find something for my daughter. Good selection, decent prices, especially the sale.
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August 2023 by Jasmine Hayward
Just wanted to pop in for a T-shirt, however, lights are off on a Wednesday at 2 PM, no sign indicating when anyone will be in. Great way to run a business
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July 2023 by Katie Marie
I love this store and this location!! I am always greeted when I come in, the sales associates are always super helpful. Even when it’s busy they are still very attentive and work as quickly as they can to get everyone checked out.
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July 2023 by Jen Mendoza
The employees were very polite, though some men were trying to steal and i saw that which i understand why theyve had them go one at a time into dressing rooms not because of their race but because ive been in this store many times and these same men have tried to steal or have stolen items from this store. its common sense if only one manager is there at the time things can only go certain ways.
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July 2023 by Spooky's Mom
This place is a joke managers on the clock eating their McDonald's lunch at the counter while you're shopping trying to check out and then one day we went on mother's Day weekend and put a sign in the door to send clothes manager on break will open later it was like 4 in the afternoon they close at 6 this place is very dirty very small the staff is rude and the district manager needs to be contacted about them closing the store when people are trying to shop and I also noticed that the manager there the blank check not to be racist but was trying to accuse some extra guys of stealing some jeans and one only let one of them go the dressing-room one at time
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June 2023 by Mamma Bear
Sunday May 14th mother's Day at 3:45 p.m. me and some of my friends wanted to go shopping we got to the store noticed the door was locked and it had a sign on the door saying manager and staff on break or whatever three employees standing around doing nothing looking at each other have the door locked at 3:45 on a Sunday tell me why when you close at 5 p.m. you never know who's under shopper who works for rude or is coming in there as a district manager or manager from another store to check out your store this is a rue21 violation of policy you are never to close the store unless you have an emergency let alone you should know better as a manager this will be forwarded to corporate and investigation will take place. So next time you want to close your store for no good reason please know that there are other managers and district managers and people from within the company that do come in secret shop and check out your stores without you knowing do you want to keep your job I suggested to not ever do this again.
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June 2023 by Alejandra Mendoza
Rude staff poor customer service and had to wait to do a return only when manger is there
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May 2023 by Cam Castillo
Tell me why I went here on Sunday May 14th mother's Day at 3:45 in the afternoon and they had a sign on the door saying Management on break doors locked you had three people staying inside doing nothing and they close at 5 on a Sunday why was your door locked and why do you have a sign up and the door was closed at 3:45 is part of an undercover shopper for the rue21 district manager company the employees will be getting in trouble you are not ever to lock the door until it is time to close the store down having a sign on the door preventing sales is not part of the Rue 21 policy you will be getting in big trouble never ever close the store unless and emergency.........
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March 2022 by dara walker
They had absolutely nothing in this store. Normally rue 21 is packed with different diverse clothing. I think the women's section had 5 racks... With no variety
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July 2021 by Courtenay C. Stuppy (Courtenay)
Cutest stuff for really low prices
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June 2021 by Mrs Ana
Would've gave it a 5 star. But the mixed lady with the red shirt and curly hair was rude. Hope her day gets better.
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May 2021 by Sylvia T
I would never shop here again! Staff is rude, they don’t ask if you need help and barley acknowledge you when in line! If I’m in line of course I’m ready to check out. SMH!! Young and immature employees
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March 2021 by ShaWanna Thompson
This store has no Customer Service at all!! I walked in and no one said anything...Went to check out and received no greeting...I ask her a question and she responded with "I think"...You should never say "I think" because if you're not sure, ask someone...It's too many people out here jobless to not like your job or to just be there doing the bare minimum..
