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November 2023 by Paul Cruz
Drove my vehicle last week Monday for a repair estimate. Today is Saturday. I called numerous times following up with their promised estimate.Lo and behold, Juan, service manager assured me, estimate will be completed and emailed to me by the end of business this past Thursday, November 16th. I called again Yesterday, to find out it wasn't completed. Mind you, Juan became defensive by creating excuses and basically expressed a negative attitude in his tonality.By the way, Service King, throughout the years have always provided excellent customer service and attention to repair details.I was informed, Crash Masters acquired and or took over the franchise name.Well.. go figure.Paul
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November 2023 by Jennifer Rodriguez
There was massive false statements and communication across my entire experience. Everytime someone said they’d call back, they failed to do so. And each time I was told my vehicle would be ready it was not and then each week I had to call back for an update I was told it would be extended out again. It took two months. The lack of communication cost me further out of pocket expenses due to car rental and work adjustments to accommodate the new estimated date . I had a personal item stolen out of my vehicle . Specifically a cowboy hat that was placed Inside . Right at the back of the vehicle with the back windshield. When brought up at pick up that it was missing. I was simply told it would be “on the look out for it “ and that their personal was trained to put things aside if it was found . However it should’ve never been moved . Especially due to it being in an area of the vehicle that wasn’t affected.
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November 2023 by Jay Ghaghada
Completely terrible service, took them 8 weeks to just replace front bumper and few other things. The whole car is dirty, no clean up or quality check. Spots on the passenger side as if soda was spewed. Dashboard parts loose inside and underneath the steering wheel. They replaced the hood in front but forgot to install the rod that holds it when you unlatch. Plus the lack of communication and follow up is bad.Service: Body & Trim
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November 2023 by Adam
Jt Angela and Rebecca are great as well as the tech who worked on my truck so much so I brought it back again when I was hit again a month later!
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October 2023 by Jennifer R.
THIEFS WORK HERE. POOR COMMUNICATION, WILL NEVER CALL YOU. NO SENSE OF URGENCY, WILL TAKE FOREVER TO HAVE YOUR VEHICLE BACK.There was massive false statements and communication across my entire experience. Everytime someone said they'd call back, they failed to do so. And each time I was told my vehicle would be ready it was not and then each week I had to call back for an update I was told it would be extended out again. It took two months. The lack of communication cost me further out of pocket expenses due to car rental and work adjustments to accommodate the new estimated date . I had a personal item stolen out of my vehicle . Specifically a cowboy hat that was placed Inside . Right at the back of the vehicle with the back windshield. When brought up at pick up that it was missing. I was simply told it would be "on the look out for it " and that their personal was trained to put things aside if it was found . However it should've never been moved . Especially due to it being in an area of the vehicle that wasn't affected.
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October 2023 by Nathan s.
Not under any circumstances what I recommend this location. I was lied to time and time again as to the status and to when my car was going to be ready over the course of four or five weeks. When I finally got my car phone number, scratches on the interior, the car was only five months old when I dropped it off to them, tray inside the center Consol was missing a bumper off the passenger door was missing. Overall extremely disappointing experience.
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September 2023 by Jeannette Rhodes
They are excellent with service my car looks great and customer service is wonderful and management is great 10/10 recommended 100 percent
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June 2023 by Maelle-Anne “ML”
I went for my car repairs after getting rear- ended. Disappointed from the lack of communication and follow up, as well as missing items from my vehicle, not worth much but regardless still feeling annoyed that signing the waiver means that they’ll raid whatever is left inside your car. The repairs seem good, glad to have my car back but will not recommend or return to this shop.Service: Body & Trim
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April 2023 by Lorelei Nichols
The worker at Service King Carollton were amazing. My friend and I had a flat tire and they were kind enough to put on our spare. You won't regret going to Service King Carollton.Service: Tires
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April 2023 by Paul Sim
I only came here to get an estimate.1. I think it is very d*** that you have to schedule an appt to get an estimate because all they do is take pictures of my car and tell me they'll email me an estimate. Why do I have to schedule an appt days in advance for just pictures to be taken and not even receive an estimate on the spot?2. they actually ended up losing the photos of my car they took and told me to come back in so they can take the pictures again. I ended up going somewhere else (who was able to provide an estimate on the spot). Service King/Crash Champions ended up sending me an estimate days later (I guess they didn't lose the pictures) and it ended up being 2.5x more expensive than another body shop I went to.I am personally never going back here again. the price difference was eye opening.
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December 2022 by MB Classy Cakes
The customer service is horrible. I can't get a call back regarding repairs that were done incorrectly. Management is the worst. I would NEVER do business again or recommend this company. My bumper came a loose after about 3 weeks. Poor job by the tech. DON'T USE THIS COMPANY.Services: Steering & suspension repair
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November 2022 by Vad713
Excellent service. I called several times with questions and was always able to get a helpful answer. Friendly mechanic. Would recommend.
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October 2022 by Roneshia Williams
I came in as part of an insurance claim to get an estimate. They took photos and when they saw the scuff marks, they immediately went in the business and came out with a solution to remove the marks quickly and saw no other damage. The visit was easy and they were friendly and helpful. I was able to avoid any other issues and they offered to help if I found anything else. I highly recommend this business for others!
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October 2022 by Christopher Allred
I took my car in for repair after an accident. They messed up the paint work and I had to end up bringing it in 2 additional times for them to correct the problems. In total they had my car for a little over 3 weeks and did nothing to try and accommodate me in that time by arranging a rental car. I was truly disappointed in my experience and will probably not come back here. I did reach out to the customer service line as well as the GM with further details.Services: Painting
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October 2022 by George Gretser
Not impressed. They did over complete walk around and took pictures of everything and said they would send me an estimate the next day. Two weeks later I was still asking where is my estimate. If you can't do the basics why should I trust you with my car
