-
January 2024 by Fon NX
Unclear what is happening with this bank. I have been with them for 2 decades but plan on moving over to a real bank. They told me on multiple occasions ( by multiple tellers) that if we go a non-TCU ATM, we will be reimbursed of the associated fees. They are now saying they do not have this policy. Fine, okay. I do not want a long winded debate over a few dollars , however, this location will either have no ATM outside or they will place an ATM outside with zero money inside. You can't even pull out a single 20 dollar bill.Right now, this is the third outdoor ATM they placed and removed since covid started. This new ATM does not hold any money. It never has cash in it and that behavior is intentional on their end. Unclear what motivated this behavior but we can only use the bank during banking hours as the ATM is simply placed outdoors for show.This bank constantly has some type of issue with security so they keep sending new debit cards to users. This results in the member having to go through each one of their own autodraft payments and update their card information so bills are paid on time. In the summer of 2023, they shut off my card without telling me while my tank was on E at the gas pump. The new card did not arrive in the mail at that point but they went ahead and shut off my card. I have already been sent three cards before the expiration date. I was fuming.I plan on going over to a standard bank because I am tried of begging for my own money like an animal. The only money problems I have in my life is this banks behavior.
-
December 2023 by Paul Cano
Was hoping for a better outcome but I guess it just wasn’t meant to be. I’ll definitely try again maybe a few months from now only because of Felicia from the Carrollton branch she was so sweet and helpful getting me setup with my online banking access only to close both accounts today. Message to everyone don’t give up things will turn around there are people out there that are willing to help.
-
December 2023 by Rae Garner
The folks here at the Carrollton branch of Texans Credit Union are amazing. Their customer service is outstanding, and is the reason why I have been using their services for many years now. I highly recommend Texans if you live close to a branch.
-
November 2023 by C Wise
So glad I left the big, impersonal bank and switched to this credit union. We always get the best service at our neighborhood location. Really great people to work with. And the app keeps getting better and better. Make the switch. It’s so much easier than you think it will be.
-
November 2023 by Asia *
I just wanted to show appreciation to this bank, i’ve been banking with them since 2017 when i first started working and my mom has been with them for 10+ years ! The employees are ALWAYSSSS so nice and make sure that our finances are in check !! We’ve never had a single problem and i’ve recommended them to countless people. They’ve never done us wrong and listen to any problems we bring them and take care of them on the SPOT. Every single person we’ve ever came across in here has made sure things were done in a timely manner and go out their way to make sure we are satisfied. Thank you so much Texans for being so loyal to us all these years!
-
October 2023 by Frances Quinn
I love Texans credit unions employees. The location located in Carrollton. christi help me today and she was awesome but everyone there is awesome.
-
October 2023 by Rhonda Hurst
Christi Merritt is an amazing Branch Manager and asset to Texans! I have watched her mentor employees, help members, answer questions, and go out of her way to help every person so much that it made an impact for me to send a review. I wish our world were filled with more people like Christi.
-
October 2023 by Ivy Benson
Received great service from every agent throughout the auto loan process . I give a thumbs up and would recommend anyone to use Texans CU .
-
October 2023 by Irene Tumeo
Angelina assisted me today in the drive thru but I highly recommend banking with this location as they have excellent customer service 100% of the time whether inside or in the drive thru.
-
September 2023 by Judy Fulkerson
We were very happy with the service from Texans. Christi at the Carrollton branch took us seamlessly through the process of becoming a member and obtaining a loan. She explained all our options and helped us tailor the best product to our needs. She made it all so simple - and was incredibly friendly and fun through it all. Christi is now my person for future loans and any other Texans business. I’ll happily drive across town to work with her. I’m a happy customer!
-
August 2023 by Diana Miller
Had a very short wait mid-morning then had my business taken care of by the very friendly & capable Christi. This is my 50th year with the CU and I see no reason to stop. Also, after the last upgrade, the App works great for me now.
-
July 2023 by Ronnie Jimenez
I went to do a simple cash check from a customer who has a account here.. And walked out 15 minutes later with a savings account and checking account without even going for one.. I loved the way I got treated the moment I walked in.. The two people working the front Were extremely nice and made me feel just as important as the person who had a account with them already in front me. And Felicia R. Took it from there. She made me feel like I was going to be really taken care of. Thank You Felicia and Team I look forward to are future business together
-
July 2023 by Ron Cook
I love the fact that I’m treated with respect and not just someone coming to bank!
-
July 2023 by Charity C
I recently joined this credit union, and I’m so glad I did! Christian was very helpful on the phone. He answered all of my questions, was very patient with me, and helped me decide where I wanted to be. Once I arrived, I worked with Felicia, who was AMAZING! She really went out of her way to ensure my needs were met and didn’t judge me off a credit score, but instead tried to understand my situation and what would work best for me. I couldn’t recommend her more, thank you Felicia & Christian! ☺️
-
July 2023 by Gordon Johnson
I was assissted by Christi Merritt and she took excellent care of me. She is by far the most informed officer in the bank with whom I have had dealings and she gets right to the point and resolves whatever issue I might have. An excellent banker.Gordon Johnson
