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October 2023 by D. Raye
Worse Uhaul I've ever been to, hands down. All I had to do was pick up a truck (2 years ago this month).They held me hostage for almost 2 hours going around in circles.There were no other customers, the young guys at the counter were just fooling around. I was nearly 9 months pregnant and there alone, I was crying by the end of it and almost left with the truck or a refund.
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April 2023 by James Scott
Great service, they have one great exceptional mechanic. They have repaired several trucks and added heavy duty tow kits.
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November 2022 by Vee Mandujano
Fast and easy! Recommend downloading the app to reserve ahead of time.
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May 2022 by Lizard King
Doesn't even deserve the one star...I callednto try and see about getting unit...cause as I'm currently homeless at the time of this post which implies the need for a unit. I have been evicted 3 times for trying to survive and just be able to put food in my stomach which I barely can ..I only get food in my stomach every 2 days roughly. I dont live un my units never have i just soend a few hours there tryin to get supplies together and re arrange my stuff. I dont even have vehicleof any kindso im limited. Imat the bottom of the barrel in life and tryin to work my way outbof it. And all I geyvis who cares and rude and dehumanizing actions and aoorach from so many..and now before i eveb have space rented and in my name i get disrespected and dehumanized for being honest. The lady Susan after sayin they dont know if they can rent to me cause of me tryin to survive and gettin evicted for it then hangs up on me after referring to me as female and im grown man at 37. This was appallimg for this company to allow people to work forntheir company and all they do is disrespect people befire they are eveni renting....this is how you lose money and business. I dont even feel comfortable tlakin to her if she trys to call me back i feel the need to have a 3rd psrty to mediate her actions....she needs to be fired.
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December 2020 by Troy Meeks
This location is closing down because of highway construction
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November 2020 by Gera Garcia
Went to rent a Cargo Van,they didn't have any available unfortunately. But the 2 Gentleman that I spoke with their got on their computers and searched multiple location for me and found what I need. Even though it wasn't gonna be from their store. I would definitely make sure to make them my first choice next time.
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November 2020 by Donald Swearinger
Didn't go there.
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August 2020 by Alex W.
Needed a truck at the last minute to move some furniture that I had recently purchased. We first tried multiple "neighborhood" U-Haul locations and they were all terrible. Then we ended up here and Steven (spelling??) had a one way truck waiting for us. The truck was clean and in good condition and had a tank of gas ready to go. While every other location (including Home Depot) was out of trucks, this location had plenty. While checking out at the counter, he was able to knock $50 off the rental if we returned the truck to a different location, which happened to be close to where we were going anyways. All in all, this was a great deal for a truck rental and check in/out process was seamless. U-Haul has definitely earned my business in the future based on this experience.
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August 2020 by Melanie Aguilera
Very disappointed don't believe that $19.95 a day rental. By the time they are finished a 200 mile trip costs almost 400 dollars.
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August 2020 by david potter
They are closing.great deals
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July 2020 by Keven F.
Came here today for some boxes and none of the staff were wearing a mask even though its been mandated by the state that EVERYONE wear a mask. One had a bandana on his neck, thats not how masks work.
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July 2020 by Jason Cobb
Horrible experience dealing with this location. I rented a truck and returned the truck same day, 5 hours later. On my receipt I was charged multiple extra fees because the receipt said I returned the truck 2 days later. AVOID THIS LOCATION AT ALL COSTS YOU WILL BE CHARGED EXTRA for their clerical errors.I never leave reviews but wanted to warn people avoid this poorly managed location.
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June 2020 by Alyssa Witherell
After being sent to TWO different locations before finally coming to this uhaul, I would say they were the most polite and helpful. Especially Steven. We were so frustrated after being sent all over Dallas looking for a truck we RESERVED. Thank god we left Dallas but if I had to use a uhaul in the area I’d definitely come to this one. DONT go to Harry Hines /NW HW one!!!!
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June 2020 by JOE HUR
The people here are really unkind. When I rented a truck in the morning, I felt a lot of discomfort. When I returned the truck, the staff didn’t even say thank you!!!
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June 2020 by Bob Timm
Been here a dozen times in the past years. New management yelled at us when we arrived for our reservation. His excuse for being rude was that there are new policies on parking before obtaining equipment. Customer is no longer number one. Hopefully this is not impacted chain wide. I have found that renting trailers from home Depot is more painless, way faster, and I have yet to be yelled at. Have I mentioned that this place is poorly managed? The shop has never looked this unkept in the years I've seen it.
