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September 2018 by Paul P.
This Pizza Hut wasn't the best but they make yummy wings and pizza. I ordered delivery and they said 30 minutes later it will arrive,but it was actually 1 hour so I was disappointed. My friends and me were waiting like forever. The delivery guy was in a bad mood so I was like "watcha mad for?"
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May 2018 by Shelby S.
The driver messed up the pizza by turning the box on it's side when taking it out of his bag. They will not answer the phone so I can't tell them about it. The driver was very rude when I asked for change back because I didn't feel he deserved a tip because of how he handled the pizza. He ended up just leaving with my change.
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December 2017 by Mary-lou D.
Horrible place. I use to buy my pizza there. I never had any problems with them. But I feel that this year they change owners or they replace the entire staff because the service was awful. Yesterday I order a large pizza, fries and the desert. Well when I got there there was a man who was very mad because they got his order wrong. I thought it was weird but I was confident that my order was going to be ok because I was a regular. Well I was wrong. The fat man said that because they didn't have large ones anymore they replace my order to a medium size. So I was going to pay the deal with two medium 2 topping deal. Well thatvwas weird because I order a large one but I was like well ok no problem. the only problem was that the second pizza was burn. What kind of business do that. Anyway I was so mad because I place my order with time. They had almost 50 min. To complete my order, or at list to let me know that they didn't have what I wanted. Instead they lie to me and try to sell me something burn. I am never buying anything from them or from pizza hut ever again. Because the story do not end there. I decided to place my order again but in another pizza hut in Josey Ln. But same problem. Bad service...
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July 2017 by Zahid R.
First off I never write a review for anything.. so I'm going to use this as an opportunity to vent. Tonight we ordered pizza from this location and our eta was set at 40-45mins. 60 mins later pizza still hasn't arrived so I call the store and I'm put on hold. 5 minutes into hold they hang up on me. I call again and they do the same damn thing! My friend calls from his phone and they finally pick up and I explain the situation. The guy on the phone apologizes and offers a 50% off for the next order. (Really? Next order? Like I'm going to order again after this?) I think to myself, but I just say okay. 25 minutes pass still no pizza, call again get hung up on again. Call again they pick up, I say cancel my order they reply "okay." No apology, no customer service, not a single f*** given.
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January 2017 by John A.
I do NOT recommend ordering from this place due to the lack of skills and incompetent employees. I've ordered and paid for a pizza with three topping and when they delivered it only just two. My review still remains a one until this business has been revamped. Suggest ASAP.
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December 2016 by Mark A.
If you relish customer service nightmares consisting of long wait times, careless food preparation, jigsaw puzzle pieces, and stressed, sweaty staff members ignoring phone calls, then this is your place. The head honcho manager needs to be accountable for training his/her staff. I have not purchased from them for 2 to 3 years due to a previous fiasco. Sad to see nothing has changed during that time. Save yourself some grief and go elsewhere.
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September 2016 by Amy S.
Pizza took over an hour and was cold when it arrived. Don't order delivery from here. I've tried several times and pizza is never up to par for the price.
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September 2015 by Shannon F.
We ordered our pizza at 6:55 and were told we would get it at 7:40. We got a call saying they were out of ham and changed to chicken which wasn't a big deal BUT we didn't get our pizza until 8:15. When we called at 8:00, they said the driver had left 10 minutes ago...we live 2 minutes down the road. Our pizzas were likewarm and one of them had the onions cooked in but the chicken and spinach were literally just thrown on! So annoyed. Never order from this location!!!
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July 2015 by Lisa M.
I order from here frequently, but it's always carry out. I've never had any issues with my orders. The pizza is what you would expect. It's nothing spectacular, but it satisfies those pizza cravings. I'll keep coming back.
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May 2015 by Miss A.
The pizza was soooo disgusting that I had to take the time out of my busy life to find the correct website to write this review. I ordered a large double pep on asiago crust. I received the greasiest pizza in the world. The pizza box was completely saturated in grease and the pizza was not hot! What a waste of money! I will never order from there again!!
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March 2015 by Al R.
My wife and I just ordered from this location for the first time since moving into our new house. We have eaten at Pizza Hut plenty of other times and have good understanding of what to expect with the food. This was a train wreck of an experience. It's unfortunate because we enjoy Pizza Hut from time to time and will likely have to find a different to order from in the future. Order was poorly made, missing an item, and cross contaminated. Details: They forgot the breadsticks that are supposed to come with the family style chicken alfredo pasta. Then I called to get the issue corrected and took almost 10 min on the phone to get it corrected. I wanted them to deliver the breadsticks as it was supposed to be and not a credit. My wife can't eat a credit. My wife did not want to eat her pasta as planned without the breadsticks. They have took almost an hour to get the replacement bread sticks here and we are only 3 miles away. The replacement breadsticks apparently where not cooked in a clean pan. The outside two breadsticks had chocolate all over the outside edges. This clearly tells me they are not properly cleaning their utensils and cooking pans between uses. This creates a serious concern about the hygiene and food safety practices at this location. The little guy who delivered the breadsticks did not say a word at the door. He did not even apologize or anything about the issue. He handed them to me and turned to go to his car. Seriously??? You jack up my order, prevent my wife from enjoying her meal, and then don't even apologize? The chicken alfredo pasta was made ok and was delivered hot. However, by the time she got her breadsticks it was cold so that didn't help much. The rest of the order was not made very well either. The meat lovers pizza, toasted Asiago breadsticks, and BBQ boneless wings were all luke warm at best. I had to put the pizza in my home oven to warm it up before eating it. They also took the pizza out of the oven to soon as well. The edges of the pizza should have that nice buttery crispy edge and the crust was soft and lacking greatly in crispness and no buttery flavor. The apple pie deserts were warm however, they have been exposed to some sort of spice or sauce. I have had these many times all over the country. These should not burn my tongue from spice heat when I eat them. It was not the temperature it was some sort of spice that must have gotten on them. Several of them had this and a few did not. There needs to be some serious quality controls put into place here in addition to some customer service training. I would also suspect a refresher on food safety training.
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October 2014 by Velvet L.
We ordered our pizza at 4:40 and received an email it would be here at 5:40. Our delivery driver shows up at 6:15 and the pizza its cold. I called the store and the person in charge, Sarah, states she can send another which will take another hour, credit the next pizza which I declined because I won't be ordering from this location again, or we could take it up there for a refund. I advised Sarah I wanted my money back for the inconvenience so she made me wait another 30 mins to check with the manager to verify the only way I could get a refund was to take the pizza back to them. I ended up (2 hours after the order was placed) taking the pizza back to them for a refund just so they can throw it away and ended up going to a pizza joint down the street. The whole experience was terrible. I will not be ordering from this location again!
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July 2013 by Joe W.
Just what we expected. Nothing more, but the food was good, hot and fast. Perfect for our "TV Night" date! Another nice service point: we came to pick up our order, and before they gave it to us, they opened everything to double-check that our order was correct. It was. Yeah!
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March 2013 by Judy I.
It's a Pizza Hut carry out storefront not far from home. We've ordered delivery and carry out from this location numerous times, and always find that they deliver on time and get your order correct. I've seen the carryout line pretty deep, but they tend to handle customers quickly and efficiently.
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January 2013 by Tina H.
Drawn in by the $10 offer, we ordered one pizza on Cowboy Sunday and what a cluster pluck...yes...the restaurant and the effin game. Wtf Romo? Three interceptions - really? really? They were super busy and the manager seemed to be doing his best operating with the dullest knives in the drawer for front line staff. Despite the long wait, he compensated me with a comp pizza....so he went from a cluster to hmmmm 4 stars. So why two on the review? Well, I went for my free izza today and shocker....they were out of cheese and pepper sprinkle "again" the manager stated. Isn't this one of the basic order items for the week? how are you out...."again" and not learning from your mistakes? cluster plucking at it's best but it's the closest pizza hut to me so I'll unfortunately, I'll be back
