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December 2023 by Samuel Young
These people are the best!!!! Our car lost its alternator 30minutes south of Carthage and we barely rolled into the parking lot. These people went waaaaay out of their way to drive up to Marshall and back for the new part to bypass the delivery time and get us back on the road. Elijah was a huge help as he offered to replace the alternator for us and big thanks to his boss for letting him do it. We drove another 15hrs to Disney World and the car is still 100% Thanks Elijah! And Thank you O’Reilly of Carthage Tx!!! God bless!!!
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October 2023 by jesse perez
They will get mad at you if you return back a part that supposedly has lifetime warranty I mean come on now and then be really rude telling me I don’t care if you take your business somewhere else like that’s not good customer service disappointed on the manager the rest of the staff was nice the manager ??
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October 2023 by Jovan Mason
Tiffany, Candance and the assistant manager did an amazing job helping me
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September 2023 by Joe Knows
All went well except they didn't have the exact item I went there to get. Online said there were some on hand. I found an alternate item but would have been happy with Motorcraft brand for my 2001 Ford.
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September 2023 by Tiffany S. Bartley
Fast friendly knowledgeable services. Never have to wait I. Line
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May 2023 by Cara Shelly
Staff is always very helpful.
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May 2023 by Rhonda McKelvey
Love it...they are always so nice an helpful
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March 2023 by EastTx Girl83
Let’s start by saying this store is laid out really well and it is clean. Great location that isn’t hard to get to. I was asked if I needed help and I ended up needing some when I didn’t think I would. The only bad part is the staff was cussing when I came in. I’m not talking like just one word but like full on cuss words. I’m a not against expressing one’s self but there is definitely a time and a place for it. I do not think she realized that there was a customer in there otherwise I probably wouldn’t have heard it. Her coworker was smart enough to tell her a customer was there shopping. We all make mistakes and maybe she will learn from that and be aware of her surroundings from now on. I don’t live in Carthage so I do not see myself coming back here. It was kind of a fluck I was there in the first place. Thanks for having the things I needed to change my sons oil on his truck.
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March 2023 by Aaron Blanton
If they don't have it, they will suggest other businesses in town. These folks are always helpful. Get my batteries for our Harleys here. They always have something on the shelf. Oh, and spark plugs for our bikes.
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January 2023 by Steven Mims
Usually have what I need in stock
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December 2022 by tommie blood
The manager Candace is awesome!Very helpfulThe whole staff is knowledgeable!
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December 2022 by Tasha Richard
All I can say is I use them nothing more about good service
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July 2022 by Kandi Downing
Johnny is my goto guy for parts he's awesome
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July 2022 by David F. Aguilar
I have been doing business with O’reilly’s in Carthage for 16 years. Today 15 minutes ago They sold us a 5 gallon bucket of atf fluid that was previously opened. It was $50 more expensive than Napa. So I tried to return it. Candace, the manager, who has done business with me since she was elevated to her position refused to take the return because she claimed I opened it. I didn’t. She essentially called me a liar. This is a dishonest business practice. I’m done doing business with O’reilly’s in Carthage. I would recommend that we stick with the locally owned Napa’s from now on. I intend to take my complaint to their corporate office. One thing is for certain, you don’t get to sell me pre opened merchandise and then blame me for opening and refuse the return. Not without me raising a hellacious stink. To hell with you O’reilly’s Update: Spoke to corporate. They directed me back to the store and the manager on duty will process the return and refund my money. When I got here he was told by his manager not to.
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June 2022 by Nicola Ritter
Staff are knowledgeablr and will install some items. Store is clean and well kept.
