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December 2023 by Rita Robertucci
Always friendly. Great service.
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February 2023 by Eric Gonzalez
Bad experience. Left door panel dirty, stirring wheel sticky. Was told it would take about an hour, ended up waiting for 2:30 hours for an oil change. I would have left if told a more accurate timeframe.
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February 2023 by Delilah Babi
Service: A++Al F. PORTER SUPERVISOR seen me as soon as I drove up (what a gentleman) he was kind and quick to assist me and ask what I needed to be done before heading inside. My vehicle needed an oil change so I an set appointment for the A.M. (appointment is recommended if you don't want to wait more than 90 min!) Soon as I walked through those doors their friendly greeting and clean environment, free coffee, and snacks make the waiting worth the wait!!! (Coffee addict sorry I had 3 cups on ya thank you! Lol) I am sad to see the playroom for the young kids gone because I usually wait in there with my 3 kiddos (but it's okay because tic tac toe and hangman are our favorite games and all you need is paper and a pen:)) OOHH I finally even had my exterior car washed with a quick interior vacuum!!! (It's been months since they did that due to their car wash breaking down or some story l) HOWEVER, AL F. MY GUY MADE IT HAPPEN, CAPTAIN!THANK YOU FOR COMING THROUGH! Overall everyone is nice and friendly especially the sweet woman at the payment counter with the gray pixie cut (ROCK IS SISTA!) but AL F. made my day and experience a little bit better and brought a smile to my face just by being a gentleman keeping his word, and opening my car door for me..it's a nice touch in the Service department. THANKS, AL FOR MAKING MY DAY JUST BY BEING YOU! I'll be back as always and hopefully my experience is just as good as the last!
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January 2023 by Google user
Service: A++\\nAl F. PORTER SUPERVISOR seen me as soon as I drove up (what a gentleman) he was kind and quick to assist me and ask what I needed to be done before heading inside. My vehicle needed an oil change so I an set appointment for the A.M. (appointment is recommended if you don't want to wait more than 90 min!) Soon as I walked through those doors their friendly greeting and clean environment, free coffee, and snacks make the waiting worth the wait!!! (Coffee addict sorry I had 3 cups on ya thank you! Lol) I am sad to see the playroom for the young kids gone because I usually wait in there with my 3 kiddos (but it's okay because tic tac toe and hangman are our favorite games and all you need is paper and a pen:)) OOHH I finally even had my exterior car washed with a quick interior vacuum!!! (It's been months since they did that due to their car wash breaking down or some story l) HOWEVER, AL F. MY GUY MADE IT HAPPEN, CAPTAIN!\\nTHANK YOU FOR COMING THROUGH! Overall everyone is nice and friendly especially the sweet woman at the payment counter with the gray pixie cut (ROCK IS SISTA!) but AL F. made my day and experience a little bit better and brought a smile to my face just by being a gentleman keeping his word, and opening my car door for me..it's a nice touch in the Service department. THANKS, AL FOR MAKING MY DAY JUST BY BEING YOU! I'll be back as always and hopefully my experience is just as good as the last!
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July 2022 by Larry Snyder
When you tell a customer that a loaner is available if you need to keep my vehicle longer than a day and then say no, so long and I'm keeping my $$
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June 2022 by palakabear
Cars posted are not available to drive. It's nice that they actually service the used vehicles b4 it goes on the lot. Just sayin' it would be nice to drive when you get there.
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June 2022 by Kate_TYmoon ;p XxLuLuxX
Very nice clean and professional dealership got my truck in and out quickly even though they were full. Thank u
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June 2022 by Claudia G
Love the service and how much they care. They take the time to show you around and prices are great.
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June 2022 by Glenn
Marlene is excellent to deal with. Very fast and honest.
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June 2022 by John Madrigal
Best place to come for service on your vehicle and also to buy a vehicle..
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May 2022 by Nydia Martinez
Went around noon on a Saturday for an oil change. Waited maybe about an hour. Not too bad in my opinion. I've waited much longer at other places.Very comfortable seating area. They have complimentary snacks and drinks.
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May 2022 by Newt Maxwell
My wife and I (Roxanne) have always been treated with the utmost courtesy and respect from Sales when we purchased our 2019 Traverse LT, to the Financing and especially Brandon Robbins in Service when we had to bring it in for servicing .We are beyond grateful. We recommend NP Chevrolet to everyone.
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May 2022 by K Hill
Very good experience. Easy check-in, good communication, and easy ride to and from the dealership on both drop-off and puck-up for my car.
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April 2022 by TC Smith
It took a long time for a service advisor to greet me! No one came out to greet me when I drove up to the service advisor area; but, I noticed, each person who arrived after me was greeted while still waiting in their vehicle! What's wrong with this picture! Once I walk inside, I was ignored, and, it took another 5 min to service me! Wow, my first service visit on my new truck from NP in Castroville, not a good start at all!
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December 2021 by Sammy Lee
Loved the service! We were treated great and they gave us the best deal I think I could have ever gotten! Highly recommend these guys!
