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June 2025 by Jose Rodriguez
Poor service. We were told to come back to help us with rest of our devices because is only 1 device every 48 hrs.
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June 2025 by Judy Thomas
I walked in and was met immediately with a representative (no waiting on a Saturday afternoon). Monica listened to my needs was very helpful making suggestions but ultimately had to refer me to her manager Jocelin Riley for my special circumstances. She was a godsend straightening out my account issues that I have been struggling with for 4 months. Thank you so much Jocelin!
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June 2025 by Mrs. Elock
June 8, the sells rep lied stated our phones don't have insurance, but called att and we do. His name was Derrick. The lady with the braids and gray shirt on was rude. Today June 19th , walk in there and no one speaks and they standing by the door. I immediately walk right back out. I have been going here for years this is the worst customer service ever!!!
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June 2025 by Lisa Randle
What is the use os scheduling an appointment when you still have to wait for walk-in. I walked in no o e acknowledged me and pro ended to assist the walk in customers first.
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June 2025 by james clayton
I bought a phone while talking to a representative from a t t . Big mistake buy from a store. The store staff was not helpful but they didn't cause the issue
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June 2025 by Orlando Rosario
Only giving 2 stars because the store is clean as far as the service trash the manager Candace trash, very passive aggressive for no reason nobody introduced themselves said hi to me or anything when I walked in the store. It was like a very dark feeling definitely didn’t feel welcoming at all. This is a corporate store. They should be ashamed of themselves. If I was corporate I’d have the manager retrained.
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June 2025 by Sade
I’m here to rave about Jose in the Cedar Hill, TX location.
Jose did his best with limited staffing and a wide variety of customers.As many, MANY customers started to pour into the store, Jose remained professional, He kept his composure and made contact with everyone. He made sure that everyone was aware of the wait ahead, and he also aimed to make himself aware of everyone's needs.
Well done Jose
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June 2025 by christina martinez
Worst service ever was there 3 times called at&t twice no help what so ever!! No manager to come out and help. We gave them all the info needed to transfer a line, they had no record of it. Worst Service ever!!!
Went to AT&T in lancaster they helped get it resolved in one try
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May 2025 by Alisha Bradley
This location has excellent customer service. Manuel was extremely helpful! The manager and other employees were very helpful as well.
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April 2025 by Gail Hill
Surprisingly there was no wait time when I entered the store. Customer service was also fine. But $55 for 1 screen protector???? RIDICULOUS!!! The representative failed to mention to that cost until after it was placed on my phone and I was charged. AT&T should have included one with the purchase. Go to Amazon, they're much cheaper!!!
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April 2025 by Kiara Petty
Darrin was amazing! Usually no one knows what they're doing in an ATT store and they have absolutely no knowledge or can't tell you anything. He tells me they do get bad rep for it but. They only say all we do is cell phones and cases. Anyway Darrin was very helpful and knowledgeable. He helped my mom reset her iPad,her iwatch, and also give her options about her phone. I was able to trade in my phone he also helped me with that. The five stars is for Darrin. Not the store. 🤦🏽♀️
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March 2025 by RG Gomez
I did not have any phone and Arthur helped me , took care of me.... he is the guy.. 5 start for you my men. ... thank you so much
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March 2025 by Pammied1001
My favorite ATT store! Employees are caring, knowledgeable and get the job done!
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March 2025 by Victoria Hopkins
My experience was great Jose was my customer service rep and he was absolutely amazing very knowledgeable and polite patient and understanding. 10 out of 10 highly recommend
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March 2025 by Leonel V
customer service it’s not they strong adults kids with no knowledge of what they doing this location it’s trash go to a different one if you can
