-
May 2025 by Ngoc Tran
I had an issue with a check I had sent out and wasn’t able to resolve it over the phone. I decided to visit the Chase branch in Cedar Hill, and I’m so glad I did. Banker Dang was incredibly helpful, patient, and friendly. She took the time to understand the situation and walked me through the steps to get everything sorted out. Great service and a great attitude—thank you, Dang, for making a stressful situation so much easier!
-
May 2025 by A G
What is the point of an appointment when each visit you end up waiting for 45 minutes, unprofessional and impactful.
-
February 2025 by Ngoc Nguyen
Bad customer service doesn’t help people , lazy stand around such never came this location worst people the girl Asian unly act so stupid her name Hellen never came back this location
-
February 2025 by Paula Wavada
I live out of state and am trying to help my father with his finances after my mother passed away. I have been trying to contact someone at this branch for over a month. I left several messages on their main line with no response. I finally went into the branch after my mother's funeral. I stood in the lobby and had no one greet me. I had to walk into someone's office and ask for help. I was given a business card of Perpetua Christian, Asst VP, so I could have a point of contact. I have sent her two emails and left several messages with no response at all. It is extremely frustrating and disappointing when you are trying to help your father who has lost his spouse of 60 years, but you can't find anyone that cares about their customers. I can't comment on the customer service because it is nonexistent!! You should be totally embarrassed Chase Bank if this is how you run your business and treat your customers.
-
January 2025 by Shannon Robinson EL
I hardly write reviews specially bad ones but the customer service at this branch is terrible and they are under staffed. The supervisor was not accommodating and told me to go to another branch instead of hearing my concerns. This needs to be addressed by upper management. After 8 years I will be switching my personal and business accounts to another company.
-
January 2025 by Gerardo Garcia
I came in last minute urgently needing a non present form signed, they were super busy, Wilfred still took the time to get this done for me even though I didn't have an appointment. Thank you!
-
September 2024 by Donna B
I went to this branch the other day to conduct business, it was around 1:00 pm. I was told that I needed to come back at 4:00 pm. There wasn’t anyone else in the branch at the time and only 1 person was currently being assisted. Being a long-term customer I find this branch to be lacking in client service. I generally avoid going here because of their demeanor towards clients. Shame on me for dropping in for help - I will go to Duncanville from now on.
-
July 2024 by Emoji Girl
The bushes and thruway surrounding this branch’s ATMs are full of litter and trash, year-round. I’ve been watching it build up for a couple years so finally took some photos and went inside to see the manager. She was texting on her phone when I walked and when I told her she made up some lie about how it’s often cleaned but she really could not have cared any less.
-
June 2024 by Kareen
This is a very poorly managed branch. I don't know if Chase feels Cedar Hill is just a worthless city, but the branch in Midlothian is nothing like this. Honestly, they should close this branch and possibly bring in a capital One or something because this Chase is literally a waste of space.
-
February 2024 by TracieLynne F.
Chase's Cedar Hill does I like to help people we need somebody to have a banker they tell you come back in 2 or 3 days or next week and he has to wait an appointment which is stupid when you need help with your account you need help right then not wait two to three days or two a week that is stupid I'm putting them on Yelp and you know what I hope to God they listen to me I think Chase is here needs to be shut down and reported
-
February 2024 by Devin Armstrong
Watch out for this rip off bank , , unable to cash a check because I'm not an account holder here . .
-
November 2023 by Cassandra is asking Y'all to Let GOD Save Your Soul
The Employees at the CHASE BANK in Cedar Hill, TX are the most friendly people. I watched them have things going wrong, yet they quietly and with a positive, friendly voice said their frustration about it as they pulled together and made the problem dissipate and a positive transition with the customers continue♡
-
July 2023 by Jerrold Morgan
Feels like a grave yard.
-
April 2023 by Hj HiltonJ
Greeted when I walked in, got right to teller, able to make my transaction and get right out. Talking out is always easier than deposits. Haha
-
March 2023 by Armando Bruno
ATM is never working in this location, consistently ATM’s that are out of service. Don’t waste your time coming to this location
