-
May 2024 by Crystal Atwood
I would not recommend this property to anyone. It is vastly overpriced for the quality of stay. This should have been under $100/night. The hallways and lobby smelled like mold and smoke. The room was dated and paint was chipping everywhere. Window A/C did not reach the entirety of the space, so half of the room and bathroom were hot. The amenities in this room were laughable at best. I don’t think I have ever seen an iron/ironing board so raggedy. The shower/faucet were the worst of it all. The varnish/pain on the tub was chipping and falling into the bottom of the tub; tub didn’t drain properly so the aforementioned paint chips were floating in the water; and the faucet sprayed in every direction but down. The only thing that I appreciated about this room was its large size, but that is IT. Stay here if you want to throw away $150/night.
-
May 2024 by J V
Pros: suite room is huge , clean and well maintenance. 2 beds , 2 vs , 1 room .4k tvs, well furnished room. Lots of parkingCon: shower head water had little to no pressure.
-
May 2024 by rlnd1656
Liked the clean rooms, breakfast, front desk attention, housekeeping.
-
April 2024 by bones jones
Just to be clear this review may sound negative , however I view it as a positive.Once everything was brought to light , I appreciate the service I was given and the resolution offered. There were issues, and that made strives to resolve them and that’s what I look for. And I honestly believe after speaking with Kenzie and also my friends that stayed that night , that this may have been a “one off” or fluke situation.We checked in and upon entering our room (3rd floor) as soon as we walked in first thing I noticed was the pull out couch pulled out with sheets and blankets a mess , the remote lying there and a couple of dirty towels on it. I thought we were given a wrong key and I entered a room that was occupied. I called downstairs and he confirmed it was the correct room and nobody else was staying in it. We looked around and the bed sheets were a bit of a mess and trash was left in the trash bins. I called back and explained and he asked if I wanted him to send someone to change the sheets so I said yes. There was a knock at the door, he handed me one top sheet folded up and left. We had been on the road and were tired and I didn’t feel like arguing. We hopped in the shower and the water pressure was very weak.Needless to say we were unhappy but we said “it’s just one night so let’s leave”The next morning I spoke to my friends from a different room and they didn’t encounter anything like we did. The room was clean and the water pressure was fine and they had no issues at all.The next morning we packed up and I went downstairs. HERE is where it gets better. I went to the front desk asking for a manager and a young lady “Kenzi” started assisting me. I told her everything that happened and informed her about the water pressure because I know that part is a maintenance issue and not a daily controlled thing. She listened to my concerns and was extremely apologetic and offered a solution that I was happy with. There was no argument , no problems, she was extremely nice and pleasant.I had a seriously bad taste in my mouth about this facility however by the time I was done working with her I was happy and satisfied with her resolution and the way she handled the problem. I would stay again. I am not saying it’s at the top of the list for hotels , however the morning crew was very pleasant and accommodating. The breakfast was what is expected of the hotel and we ate and there was a gentleman employee there that was steadily working the entire time and whistled while he worked with such a beautiful sound it made my friends and I smile and made breakfast very pleasant to enjoy.This facility is a middle of the road hotel however the day crew makes it pleasant to be there.
-
January 2024 by Les Sharp
Do not be deceived by how this hotel looks on the outside. It is cleaner and more updated on the outside than it is on the inside. The price too high for the quality of the hotel. I prepaid for several nights of stay in August of 2023 for business and did not stay any of those nights. Here's why: The awkward smell of the hotel and my room, the baby roaches around the elevator button, the sticky floors, the strange man roaming on my floor that I guess could be seen on camera if there was a camera, the gloomy room, the police SUV'S parked outside at the entrance when I thought I had enough courage to have my family spend the night (by the way we woke up to police SUV'S at another hotel we left up the street that was managed by the same person) and the quality of management and corporate support of management.) I wrote management and received a "cookie cutter" response and still charged me for the night I didn't stay. My stomach churns thinking about what I saw and smelled. I believe the roaches were more comfortable than I would have been.
-
December 2023 by Zinogre King
Their complementary lemon infused ice water is a solid 8/10
-
November 2023 by Turtle Beach
The bathroom smelled of urine, and the lobby/elevator/hallways smelled of weed. Kitchen staff frequently ran out of breakfast items, like waffle batter and/or eggs, that are permanent menu items. Guests were either turned away or had to wait a long time for replacements. Breakfast is included with the stay and is not a bonus. Our last morning there, there was a massive religious convention that made having breakfast impossible. To accommodate the large religious crowd, the kitchen staff didn't put breakfast out beyond coffee. Again, every guest paid for breakfast with their stay. Each guest should get what he or she paid for.Food & drinks: VeraCruz restaurant nearby was great. Margaritas were wonderful.
-
November 2023 by Constance Teoh
Very disappointed, I left my credit card behind in the room by accident (last time I used it was at night in the room, and I did not have it on me this morning/it’s likely I dropped it in the room), and it appears housekeeping kept it to have a shopping spree, in just 3 hours after I left the hotel. Thankfully my bank flagged the transactions as suspicious and informed me promptly. I tried to call front desk but repeatedly did not get through, with no option to leave voicemail or get callback.Will be making a police report, but this is highly disturbing that your housekeeping team has such behavior
-
October 2023 by Justin Reed
not a bad stay clean breakfast was OK but the guy that works at night is horrible but overall three
-
October 2023 by Lewis Ashley
Very quick check inn, clerk was in the back watching TV buy he eventually came out. The breakfast was constantly refilled, and the cook was very attentive. Extra points for that. My room smelled like smoke when I got there. The smell was so strong I got a headache. There was a dirty towel in the room. Everything else was clean.Rooms: Needs more attention to detail and smells.Nearby activities: Walking distance to two good restaurants and two miles from a shopping plaza.
-
October 2023 by Nathaniel Grant
I booked a room that had 2 beds and pulled out a couch that was able to sleep six people upon arriving to get the room. Was told we were not able to get it, and they put us in a two bed room, so two people had to sleep on the floor and the room had stain on the floor. When checking out, they didn't give us any compensation and still charge us the same price for the bigger room even though we slept in the smaller room.Rooms: Dirty
-
October 2023 by gt viciouscoot
Pros: beds were great, rooms clean, water pressure was heavenly, had some of the movie channels, Mexican restaurant next door has margaritas so no need to drive after a few drinks.Cons: (biggest 2 problems were resolved or happen same night we were there but still remain relevant) elevator was down the night we got there but was working again when we were checking out the next day, hot tub went down the same night we were checking in but not sure if they fixed it by the 2nd day or not, also there was no tv guide to see what was on without channel flipping and stumbling into something to watch, the complimentary breakfast was bleh at best.
-
September 2023 by Micki S.
My first room had water damage, the carpet was soaked, and it smelled musty in the room. In the second room, the TV didn't even work.
-
September 2023 by Amanda Duffy
Cozy beds, really clean rooms along with helpful and courteous staff. I didn’t experience anything problematic during my stay but there were several bounty hunters one night searching for someone along with police officers the next am. We weren’t advised to stay in our rooms or clear the property while they apprehended the individual. Other than that, I really liked our stay. I would recommend this hotel.
-
May 2023 by Hannah Morris
I stayed here last night 5/17 - 5/18 , Check out was at 11. At 930 am someone from cleaning crew just walked in my room WITHOUT knocking. I was completely naked & felt extremely violated.
