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October 2023 by Kathie B.
Do NOT use this pharmacy please. I am a physician and have had more issues with this pharmacy than any other in my entire career. The pharmacists are lazy and mean. They have absolutely no compassion for patients and should be doing ANYTHING but healthcare of any kind!!!
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September 2023 by Ingrid S.
MinuteClinic is what they use for marketing. I had an appointment and still ended up waiting over an hour when there was only one other person in the waiting room
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September 2023 by Kayla H
The pharmacy never answer the phone. They also gave me no choice but to pay an expensive refill for 90days instead of the 30days which was requested
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June 2023 by Google user
I want to thank the pharmacist Jonathan at store # 7491. He made it happen! I had a problem with the transaction of my medication transferring from Pennsylvania to Texas and Jonathan made a phone call and got me my well needed medicine. Awesome Job Jonathan, thanks again!!
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June 2023 by Rhonda Summerville-udigwe
I want to thank the pharmacist Jonathan at store # 7491. He made it happen! I had a problem with the transaction of my medication transferring from Pennsylvania to Texas and Jonathan made a phone call and got me my well needed medicine. Awesome Job Jonathan, thanks again!!
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May 2023 by Tracey Thornton-Willis
I add an issue with a prescription not being called in by my doctor's office and was treated with kindness and Respect by Kawanna and the pharmacist, Jonathan. They really did help me but most importantly, listened. I will be back.
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January 2023 by Edna G.
Hi folks I been in this store CVS just to get my allergy med which is Claritin's and then I saw some Nick knacks that was on sale?? First I pay my allergy medicine then I decided to get some sales Knick knacks? I got too items Santa Claus and the art or so totally cost was only $8 something? So I do it self check out for me easy and I was in retail as well so I know how I can do it for sure. I get out of the store walk to my car. While I'm inside my car I decided to check what date was the Claritin tablet I bought? The expiration was too close 3-23 so I go back inside the CVS and talk to the lady which is the manager telling her what I wanna do?? I explained to her I just wanna exchange to different date because I'm not quite sure if I can finish drinking the whole battle or the 24 pcs.on it. The biggest disappointment of mine was?? While I'm taking to the black lady the manager about the Claritin I purchases was close to expire?? Here comes the Spanish lady saying to her manager that I don't pay the Knick-knack that I bought?? Can you imagined those kind of false accusations in front of some other costumers?? I said repeat what you said I did not pay my 2nd purchase?? I said you gonna be kidding me? I get my phone and show to the manager my online banking account as -$8 something plus my first purchase of the Claritin?? We go back and forth and I ended up into canceled everything to make the situation easy for me I'm running late for work?? I told her you don't huge a paper in your machine that's why she thought I did not pay because there is no receipt coming from the machine?? But the manager giving me harmed time go back and forth in her office??? It's pretty simple?? But there are some folks in this world that they think they know what there are dong but for sure dumb dumb dumb?? She doesn't wanna refund my $8 something and you know what I said you can have my $8 and I am going to call your corporate and tell you what to do or better to do a seminar online and Duhhhhh?? Dummy dummy dummy ass?? It's my first time to go there and try to experience what it fell like to shop and see their store and that's what I got?! Darnet Darnet?? BNever ever go there and have a back and forth simple solution and she told me that she will come back on Monday to settle the thing?? Shot only $8 I will wait for two consecutive days?? Dumb??
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October 2022 by Luis A.
Been using CVS pharmacy for years at another location. Decided to try this one out since it's close to other businesses I use. Now I see why it's rated so low, never had had so much trouble trying to get medication. No customer in line or drive through, she didn't want to take time to look up profile in system, even though I used CVS pharmacy the day before. Not sure why people are lazy
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September 2022 by Cookiemonsterxl
CVS IS A GREAT PLACE TO GET YOUR VACCINES, THEY'RE VERY FRIENDLY AND GENTLE‼️?
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September 2022 by Magali B.
The hispanic lady that works the drive thru is not professional nor helpful. I have had several unpleasant interactions with her. I gave her the benefit of the doubt however she consistently is put out with customers and impatient. My husband finally stopped going there and I finally had enough and will never shop or use the the Pharmacy at this location ever again
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March 2022 by Alex Strom
They removed my review for some unknown reason, maybe it's because I detailed how I spent 2.5 hours on hold, drove to the store (while on hold), waited in line (while on hold), then got told my script that was supposed to be ready 2 days prior hadn't been made ready and would be another hour (while on hold). I demanded a manager and she basically said "sorry I was out, yeah the store sucks now, not my problem cause I've been out."Finally answered my call after 3.5 hours on hold. I transferred my scripts out last week. CVS corporate never returned my requests for contact.Run. Run very far away. Walmart has half the employees in their pharmacy and have always been on the spot with every single aspect of my wife's meds over the past 4 years.
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February 2022 by All I.
The manager of the store has no customer service skills. She is quick to greet you when you enter the pharmacy but when asked about the shelves missing allergy medicine and when they would get stocked or if there is a known shortage of a particular product, she just shrugged her shoulders and said, "How should I know? We're in a cold and flu season."...
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December 2021 by Darlene Pedigo
My spouse and i had prescriptions sent in by our doctor on Friday, December 10th. Today, Monday December 13, we drove through the drive-through window, and was told that my spouse's RX would not be ready for another hour when we confronted them on the fact that this was called in 4 DAYS AGO. When this was going on, we were told \"we're short staffed\". And standing beside her, was the PHARMACIST!!! We did not even ask about mine, as my portal showed \"in process \". I came home and called our CVS STORE to speak with someone, AND TO SEE, If we were going to get the same answer about MY prescription, that it wouldn't be ready for an hour. Is CVS DELIBERATELY not filling prescriptions until someone comes to pick them up?, then tell the patient the \"1hour story\", that they are short staffed??????? I have been on hold 1 HOUR, 14 minutes, with no phone answer because I have things to do too!!! ?? Unreal. THIS HAS ALWAYS BEEN THE WORST PHARMACY in Cedar Hill, but my insurance mandates that we use CVS, I am making an insurance complaint, a corporate complaint and Google complaint, AND may just do a YouTube short film showing how this PHARMACY is run.
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November 2021 by Elizabeth M.
The staff here is extremely incompetent and unprofessional, and it is likely due to the poor leadership of the store manager. The woman has zero management skills, and is more interested in her title than doing her job. She profiles black customers, and gets very angry if you don't respond well to her following you. The irony is that she is black, and it's black customers that she feels she has the right to mistreat. I will never spend another dime here.
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November 2021 by Tann TX
With Covid still active this pharmacy has closed it's Drive-Thru lanes, requiring everyone to exit their vehicle and enter the store regardless of ailment. The last 4 times I have gone in the line is long, but there has been a minimum of 3 people back there working, enough to open the drive through lanes again. They need to fix this.
