-
November 2023 by lauren
If I could I would give them a negative review. I was on hold for and hour with them, and they never answered. That’s terrible customer service. I would not recommend them/ that location. They suck!
-
November 2023 by Chrissy Love
This is literally the worst location ever! Makes me want to NEVER use Enterprise again. The cars the have are mostly damaged and their customer service is horrendous. You'll never receive call backs here.RAN BY UNPROFESSIONAL CHILDREN.SCAMMERS!!If you want to be treated like a human don't come here. They over charged me more than $500.
-
November 2023 by Cupcake Thomas
I will Never rent from here again! Worst experience ever dealing with a rental car place.. they bring me a vehicle on empty, bad front end alignment, and top it off the frame around the back window was falling apart, which made my view from the back worse. Top it off.. the vehicle was dirty inside and out.. and the rep who delivered the car looked like he just rolled out of his bed and had the nerve to tell me since it was on empty when he delivered it, I wouldn’t be charged to return it empty. He also could not explain to me why I was paying a difference of the daily rate ?. It took me going to a further location in Fort Worth to get ; A1 customer service and get a replacement vehicle.. SHOUTOUT TO THE HULEN LOCATION! Not only did they correct the issue but they were very professional and dressed professionally! As for Cedarhill I’m still awaiting them to return my call, once they got my feedback about my experience he informed me he would return my call… still waiting! Never again!
-
November 2023 by Chrissy W.
I felt so unsafe in the car this location gave me!! The car I was in had bad breaks and horrible smells. They don't check their cars. SCAMMERS. They don't take accountability here. I spoke to the "managers" Robert and Trenton.It's almost like they're not really Enterprise. This location RUINS their name because I won't be using them again.Save yourself money AND time!!!
-
November 2023 by Real Reviews
I recently got into a fender bender and had to resort to getting a rental while my vehicle was in the shop.Robert Kitching was an amazing manager he helped me with every problem that I was faced with,he was so quick and efficient with his service it blew me away.Robert and his amazing staff Karrington and Maddie made sure I was comfortable and hydrated during my visit there at the cedar hill location.I was very pleased with my service knowing I was well taken care of by this wonderful team.
-
October 2023 by Elissa Gonzalez
Confirmed that I’d pick up my rental at 8:30. Showed up and they told me they don’t have availability and would call me when one is ready. Thanks for all your help and I am being sarcastic.
-
September 2023 by Martha M.
Avoid this location!!!I got a rental at this location through my insurance. I returned the vehicle on a Thursday, and a day later, I received a call claiming that the car had dents from hail damage. I’m currently disputing these false claims. It seems that this location has a reputation for unethical practices. Beware!!!
-
September 2023 by Amber A.
SCAMMERS! Stay away from this location! Be sure that they document every single thing that you point out on your rental agreement even if they say "that's already documented on the history of the car" don't listen to them hold them accountable to the damages that you point out otherwise they will blame it on you when you return the car. They are just trying to pocket extra money to cover the damages of the cars that were damaged by hail on their lot, also if you're ever on a waiting list you'll be waiting forever because they do not call you back you'll just be left stranded without a vehicle. If I'm going to be held accountable to the rental agreement where nothing was documented that I pointed out including the chipped paint that was on the vehicle, then I will be holding this them accountable to the "accident report" that does not reflect the damages on the car.
-
August 2023 by Tracy Story
Staff were nice but I called and sat on hold for 15 mins...they would pick it up and put me back on hold without saying anything. Finally I just went down there and they were friendly but still couldn't help me get a rental
-
August 2023 by Janice D
Great service, and they got me into a red charger. Great, because I had to put my convertible mercedes in the shop
-
August 2023 by Cristy B.
Please stay far away from this location ! Fraudulent claims towards your insurance!! If you have to take out a vehicle with them please inspect it and take pictures of the tiniest dents. I am talking about crouch down and inspect it because this is what happened to me in June. An employee by the name of Amanda V. Also known as Maddy will inspect the vehicle upon returning by crouching down and will blame any dents on you. Thankfully I was able to dispute the claim . The claim was that the rental had hail damage while I was in possession of the vehicle however not true the hail that came down was the day before I had the rental. Thankfully there are websites that show of any hail in the area . This employee really tried to make my life harder for me. I hope she reads this and does better in life and not try to bring others down . You never know what others are going through
-
July 2023 by Margaret A.
Good luck getting anyone on the phone at the Cedar Hill Texas location. I have rented from Enterprise from all over the country but never again.I have rented cars from them for over 30 years. Never again. Instead of contacting me directly for some reason they contact my sister. I have repeatedly asked them to stop to no avail. They provided me what with a rental that gives warnings that the vehicle needs an change oil and key fob battery needs replacing. You didn't notice any of this when you drove the car to the front door for me to pick up. My insurance company recommended this rental company after my car needed some repairs. The body shop was incredible but Enterprise was not! If you want want family members harassed rent from this company and get a poorly maintained vehicle call them today.
-
June 2023 by Di Gomez
Puerto Ricans have been U.S. citizens since 1917, and can move freely between the island and the mainland.In 1917, the U.S. Congress passed the Jones–Shafroth Act (popularly known as the Jones Act), which granted Puerto Ricans born on or after 25 April 1898 U.S. citizenship.Puerto Rico is an island in the Caribbean region in which inhabitants were Spanish nationals from 1508 until the Spanish–American War in 1898, from which point they derived their nationality from United States law. Nationality is the legal means in which inhabitants acquire formal membership in a nation without regard to its governance type. In addition to being United States nationals, people born in Puerto Rico are both citizens of the United States and citizens of the Commonwealth of Puerto Rico. Citizenship is the relationship between the government and the governed, the rights and obligations that each owes the other, once one has become a member of a nation.
-
April 2023 by A P
Jerrado from St Louis Missouri call center was very argumentative and he used words like correcting me. Would not let me speak and was very rude. I felt rushed. I tried to give him a chance to fix it but he kept being argumentive. I asked for a supervisor or manager and he said he couldn’t transfer me. That I will have to hang up and call back. I feel customers are calling to get assistance and we should be assist professionally and not feel like we being corrected and rush. And that word corrected came from someone that works and representing Enterprise.
-
April 2023 by Oscar Delacruz
The staff work hard to get people in and out during the morning rush.. great service
