-
April 2024 by Mike Allen
If you're ever in Cedar Hill and craving something sweet, let me direct you to a gem of a place – Great American Cookies. Not only are their chocolate chip cookies the perfect balance of chewy and chocolatey, making every morsel an indulgence, but the ambiance and staff add a whole other layer of joy to the experience.On a particularly sunny afternoon, we visited the store as part of a humorous consequence of my brother Mitch's lost bet. Decked out in the silliest Donald Duck costume imaginable – complete with a fluffy white tail that waddled when he walked, yellow tights, oversized webbed feet, and a vibrant sailor shirt – Mitch was the embodiment of fun and embarrassment rolled into one. The staff immediately caught onto our playful vibe, and with the kind of spirit you'd hope to encounter in every store, they joined in on the antics making sure that Mitch's lost bet was enjoyed by everyone. They not only praised his courage but also turned the visit into an event, making him the star of the show. With each giggle and snicker from the staff and customers, Mitch's cheeks would bloom with a shade of red, rivaling the ripest of cherries.It was a sight to behold as he waddled around, picking up cookies while quacking up laughter with every step. It was the kind of lighthearted fun that turns a simple cookie run into a story we'll be telling for years. The staff made sure that Mitch's dare was as memorable as the delightful taste of their cookies. Their ability to infuse such a genuine sense of community and cheer into their service is precisely why Great American Cookies in Cedar Hill gets a full five-star rating from me. Delicious treats served with a side of unforgettable memories? Now that's a winning combination.They suggested that Mitch visit other stores and teased him about passing out samples to draw in others into the store as well as add embarrassment to Mitch! I hope they to invite Mitch back!
-
March 2024 by Island Inc
The lady who helped me was
-
February 2024 by LYNETTE Carter-Williams
My sugar cookies didn't taste very good tasted like cookie dough and flour.
-
October 2023 by Payge Stevens
Yummy as always and the girl helping me out was super friendly! She was definitely going above and beyond to be kind and friendly :)
-
April 2023 by Isaac Arredondo
Wonderful experience! The two workers who helped me were excellent, very kind and were ready to help me design my cookie! I believe one was named Emily, and the other was a young, big, and tall African-American man. Both were great people and I will definitely be going back. Thanks you two !
-
March 2023 by Jo Stokes
They made two custom cookie cakes for my daughter’s birthday. They were helpful and attentive during the process. Everything was perfect, and our guests ate every bite. Thanks to Emily for answering my many questions!
-
March 2023 by Mr. Our Purpose Is Your Blessing
Had the pleasure of visiting Great American Cookies to grab a cookie we had made for another employee. Upon walking in there were 4 other customers standing around waiting and there was only one person standing behind the counter talking on the phone. After waiting about 12 minutes we passed the other individuals waiting and let the young lady know we were there to pick up an order that had already been paid for. She apologized and handed us the order and proceeded to talking on the phone. The establishment was very orderly and clean."Our Purpose Is Your Blessing"
-
January 2023 by KesshoNails LLC
Wanted a cookie cake for no reason at all. Got to the store and the young lady was very friendly and nice. Greeted with a smile, even. However, the manager there is an absolute walking HR Nightmare! She was downright rude to her employee & called her dumb...stating "there's no way it's just a blank order".I then let the manager know that yes, it is a blank cookie and if she could allow her employee to speak, she would know that. The young lady at the counter was so embarrassed and looked like she was going to cry.She then said I could leave the store if I didn't like the way she ran it! I told her I was not going to leave without either the cookie cake or a refund. Simple as that. I got the cookie and left.I called corporate and they did not care. So, I took it to the Texas DOL for hostile work environment. The way she treats her employees is unacceptable and ridiculous. No wonder there are reviews saying the front employees are rude. Look at their Leader. They are probably fed up! Gone are the days of having to put up with that type of treatment because it's just "the way".I am sure this only continues because her employees are younger and need a job!
-
December 2022 by Desiree Franklin
Walked in no one spoke to me at all, the young man who worked that morning spoke to me the lady did not so it was awkward going in there, the cookies and cream cookies are amazing though
-
December 2022 by Evelyn Davis
My kids hate cake (i know...weird) so i get them a cookie cake and this place doesn't disappoint. Great service and a beautiful cake
-
November 2022 by Nails! #reloaded
Wanted a cookie cake for no reason at all. Got to the store and the young lady was very friendly and nice. Greeted with a smile, even. However, the manager there is an absolute walking HR Nightmare! She was downright rude to her employee & called her dumb...stating "there's no way it's just a blank order".I then let the manager know that yes, it is a blank cookie and if she could allow her employee to speak, she would know that. The young lady at the counter was so embarrassed and looked like she was going to cry.She then said I could leave the store if I didn't like the way she ran it! I told her I was not going to leave without either the cookie cake or a refund. Simple as that. I got the cookie and left.I called corporate and they did not care. So, I took it to the Texas DOL for hostile work environment. The way she treats her employees is unacceptable and ridiculous. No wonder there are reviews saying the front employees are rude. Look at their Leader. They are probably fed up! Gone are the days of having to put up with that type of treatment because it's just "the way".I am sure this only continues because her employees are younger and need a job!
-
October 2022 by Mona G
Great service. The manager is always so welcoming. She engages and makes you and your patronage seem valued. Visited again on yesterday and decided to review regarding the consistency. The chew pecan supreme is my favorite. The peanut and snickerdoodle are tied for second. Definitely satisfies my sweet tooth.
-
October 2022 by Keke F.
They never disappoint.. my kids love getting their birthday cookies from here and they are very good. They're always ready in time when I order online. The only thing I wouldn't buy is the individual cookies from here because they all taste the same from some crazy reason lol.
-
April 2022 by D Howard
This place never lets me down. I went and tried the cookies and cream cookie for the first time and it was to die for. The customer service has been good when I have went and I always seem to catch them right after they just baked a fresh batch of the cookies I like.
-
April 2022 by Alyssa Aguirre
What I ordered VS what I received from GAC through UberEats. I honestly can’t even complain. I ordered this for my boyfriend for our 5 year anniversary. I called after placing the order for delivery through UberEats just to make sure they received the order correctly. The woman I spoke to assured me that my cake would not be heart shaped because it took too long to roll the dough out, which was perfectly okay with me. My UberEats driver contacted me to let me know she was going to be waiting there for at least 20 minutes as there was one woman working and a few ordered ahead of mine. I was in no rush to receive this, so that did not matter to me. It arrived and I was shocked that it was heart shaped! That was a happy little surprise. I applaud the woman who made and decorated my cake. It’s truly a one of a kind piece of art. Many have associated this individualized design with- The Bluth Banana Stand, a tribute to Bananas in Pajamas, a surf board, I love you to the banana and back, an interpretation of a summer squash, and the classic, “This sh*t is bananas, B-A-N-A-N-A-S” by Gwen Stefani. I’m truly appreciative that I had the opportunity to order a cake from Great American Cookies of Cedar Hill. Give the woman who was working alone the afternoon of 4/7/22 a raise.
