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October 2025 by Brandon Waller
Kirsten was very polite great customer service, and will go back to shop again at y’all store !
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September 2025 by Conor Brinegar
pretty cool man good cloths and customer service
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July 2025 by Jocelyn Ramirez
Employees are very rude and don’t acknowledge you at all. They never ask if you need help with anything or check up on you. They’re either hiding behind the register or on their phone avoiding people . Walking in there you feel very judged and it’s not a comfortable shopping experience . I hope Management takes control and takes action on their employees and fix the situation of their attitudes
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November 2024 by Teia Jones
If I give the customer service a 0 at this store, I would .They won’t acknowledge you coming into the store. Even when I mentioned it to Laura, supposedly the manager, she still didn’t respond in a friendly manner. She actually responded ‘did you need something’ in a very dry, uninterested tone. Never will we return to this store again. After reading several google reviews, it appears that it’s the norm for their company. How sad!
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July 2024 by D. Jones
In the 100s of times that I’ve shopped at Hollister Cedar Hill, today’s experience with Alejandro, Assistant Manager, has been the worst by far. His genuine lack of care to the customer experience and unwillingness to abide by Hollister’s written policy, is unfortunate and quite disappointing.
For those of you that may not be aware, Hollister has committed to honoring their online prices in store. As a matter of fact, their written policy as it relates to “In Store Price Adjustments” states, “Find a better price on the HCo website? If the product is a match, we’ll match the lower price in stores.” Well we asked Alejandro and team to comply, and he refused to comply with the policy as stated on HCo’s website (aka Deceptive Acts or Practices = a representation, omission, or practice misleads or is likely to mislead the consumer) and blamed his refusal and non-compliance to do so on the Corporate office.
Alejandro was rude, condescending, and a smart butt!! He continued to stand over the shoulder of the Associate insisting that he was “protecting” his Associate — protecting his Associate from who?? And what?? Us?? He told us we were harassing him, as in Alejandro, and threatened to call security, and the cops. Of course, we invited and encouraged him to do just that; we even offered to assist him with making the call. Needless to say he didn’t, I guess when we did not run and give in to fear to the threat made, he decided that action would not be beneficial to him or the situation at hand.
At the end of the day, HCo should train and ensure their employees, especially management, honor, enforce, and abide by the policies they have in place, written or otherwise, and under no circumstance should Hollister’s employees be allowed to deviate from, rewrite, or communicate differently (and incorrectly) HCo’s written policies.
I hope Sidney, District Manager, or Monse, Store Manager, sees this post and gives this situation the attention that it deserves and needs.
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January 2024 by Matthew Pineda
Needs a sign was so hard to find
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September 2023 by j
i have been to this location multiple times with the same experience. the employees do not acknowledge you at all and no customer service. from the times i have visited, it took me a while to find someone that works there for help because they were not on the sales floor.
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August 2023 by Patsy McKenzie
Steaming hot out here. Supposed to open at 10 and they have customers standing outside. Workers are inside but choosing to ignore that the doors are locked ??
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August 2023 by Molly Wright
Lovely store. Everyone was nice.
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June 2023 by Marta DeJesus
Good prices
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April 2023 by Anthony Evans
Nice selection of clothing at a good price. I wasn't able to get any assistance. Workers will see you walk in and don't help you.
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October 2022 by Teri Pearson
Inviting atmosphere
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September 2022 by Paygee Hall
Best place to buy bell bottoms and Hollister shirt
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December 2021 by Jerry Esquivel
Steph had a bad attitude trying to rush me through the store.
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October 2021 by Perla Salazar
Good customer service from a girl name Mia
