-
August 2024 by Jose Ramirez
Paint department is awful employee (ms.flo) would rather gossip then take care of a line of customers waiting and then get mad when someone ask for help
-
February 2024 by Brooke M.
They had almost everything we needed (out of friction tape) but staff was friendly & helped us find the aisle we were looking for. Dog friendly.
-
August 2023 by Cd G.
Terrible customer service. We called like a million times asking to speak to a manager and we kept getting transferred. After calling so much, we gave up. The manager should be fired, I can't believe such low standards. Worst Home Depot in the area!! Stay away!! Go to Lowe's instead.
-
March 2023 by Danny G.
I had a horrible customer service experience today ( March 13, 2023, 3:25 pm -4pm)at the Home Depot in Cedar Hill, Texas, I waited over 30 mins for a manager to come fix a pricing issue and he never showed up, so I left. However after waiting 25 mins I asked the clerk "Jaliya" in the customer service to again call the manager. Her response was extremely insulting and demeaning. She rolled her eyes and threw her hand up indicating that she didn't care at all. Her attitude and the manager's lack of responding was disrespectful. Hopefully someone in upper management sees this and corrects the problem.Danny
-
March 2023 by Rachael B.
Another big box store without any cashiers, and completely unwilling to try to work people through who now have to check themselves out and make it in anyway somewhat more efficient. Pathetic business model, awful brand in general just fixated on their bottom line at the cost of both employee wellbeing as well as customer convenience. Do better Home Depot
-
January 2023 by Cheryl A.
I am a avid Home depot shopper have been for many years. However after my experience on January the 15 . I will travel to the one on 360 and Broadway. I came into the store on Thursday the 12th to purchase sheetrock for a new construction .I ask and paid for a thresh hold delivery. I received a phone call on Friday confirming my 6am---10am delivery. I received a text message maybe 15minutes later saying my delivery had been rescheduled to the following Tuesday. I immediately call the number back that previously called only to be told that they would not be able to delivery my materials. I told her that was not going to work for me. They assured me that it was a error in the computer and would be there somewhere between 6am and 10am. I had contractors waiting on the arrival of materials at 10am .Since I had a 4hr window for delivery. After repeatedly calling the store and being rerouted at least 12 to 15 times . And finally going to the store to cancel the order all together at the store. I was told that my materials had been delivered .My onsite foreman sent pictures of how my materials were dumped onsite and was told that someone else would come and bring the materials inside which I was not informed of any of this. They arrived 1 1/2 hour later and threw trash everywhere. My materials were damaged and they were just very unprofessional at the least. The manager whom I spoke with was not apologetic at all. The materials did not cross my threshold until after 3:30. What they called a compensation for a total wasted day was truly insulting at the least. I sent pictures and a email and have not heard from anyone from the store . And this Saturday will be 2weeks. this by far was the worst customer service that I have received from management. with no remorse. Thanks Eric for your lack of concern and problem solving skills which either were definitely not your strong points.
-
December 2022 by Cris R.
Had an online order items got canceled ,young kid said they no longer in stock but the website said otherwise. So I decided to go take a look for myself and they had plenty in stock!!!! Literally half the time those kids are just entertaining them self talking too one another rather then helping customers out. That's why I prefer the online shopping saves me the time of having too deal with the rude employees. Not to forget I have to use self check out lines are always long and they act like each person is a criminal, like I'm doing your job hello bye bye Home Depot hello lowes!!!!!
-
September 2022 by Estevan D.
Talk about terrible customer service. The most elementary tasks are out of their element. Got put on hold to double check about a large quantity availability and they never came back. After 30 min I called on the second line to remind them I was on hold. Because as we all know we can get distracted. I was told to hold and then proceeded to be left on hold again. After realizing I was dealing with squirrels I hung up
-
July 2022 by Patrick James
Marchanttrade-Benjah Raphael
The most awesome and most gifted Forex merchant I've been honored to work with is Ben Raphael, his work is remarkable.
Email:
[email protected]
Whats App +12482068264
-
June 2022 by Aleksa D.
Just came back from this location and I just wanna say that im flabbergasted at how terrible this place is. I was in the pro section to checkout and this lady yelled at me and my sweet babies. She was talking to her friends on her cellphone not the office line and she screamed at me to wait and yelled at my kids for nothing! They were just standing there! May I add my kids are Ukrainian adoptees and sobbed in the car the whole drive home. They got flashbacks from the mean russian men!! I had to get them starbucks just to remind them they were american now my poor babies. Would give zero stars
-
June 2022 by Darlene P.
On this weekend (I believe Friday or Saturday), I was on my computer, I was looking for a washer and dryer. I originally started with Lowes, & didn't find what i had in mind, due to issues with prior deliveries. I called Home Depot, and spoke with a lady, whose name i didn't catch. we chatted about what i was looking for and i settled for a pair that I was happy with. When you buy from a small picture and description online, you never really know what you are getting. This Morning they were delivered by a man named Tay, and his assistant. They are well honed and knew exactly what they were doing. "easy in/easy out". Home Depot's Delivery service, both on the phone, and ESPECIALLY their delivery team, were STELLAR !!!!! When they left, the machines were working smooth and quietly.This was the smoothest, most polite group i have dealt with. I will be definitely be back when i need my new oven/range!!!Thank you, and please give these folks a raise!!!! Wonderful!!!!!
-
September 2021 by Abdol R Adloo
FCK THIS STORE! They have zero customer service and don’t care about anything but making a sale. Their store manager agreed with me. Lost my business!!!!
-
May 2021 by JP Mack
My pro came into your Cedar hill location, Store 0530 before 5pm on 05.04.2021 and made a $1000 plus purchase for supplies to put up my fence and they were told to return at 7am 05.05.2021. (this is not counting what was spent at the Lancaster location) When they returned this morning they were told that the order was not ready for pickup. This issue ran into me not being able to make it to work on time as I have to be home to let them on the property and supply power for th
-
April 2021 by Justina Faith House
Home depot in Cedar Hill needs big improvement customer service really bad they need to take the girls off of the registers and have them walking through the stores helping customers customers can check theirselves out there's no help on the floors for customers in the few men that are out on the floor are so rude in lazy have added to stay don't want to help you get the attitude if you ask for help and then they don't know how to use the computers in if you have online order
-
March 2021 by Regina Edwards
Worst customer service. Waited around for over 45 minutes for someone to come cut some wood down for us. Was finally told that he would meet us down at the cutting section. Once we got down there, a different lady who was working an aisle over said the saws were down at this time. We told her that would have been nice to know 45 minutes ago when they had paged the guy to cut the wood 3 different times. The guy finally came over to the cutting section, shocker, the saws are working...
