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December 2023 by Dennis
My experience with Let Em Ride has been great...both times I purchased. I've read a couple negative reviews but I understood that I was purchasing a used vehicle. Things happen with a used vehicle which may need service. The ladies in the office explained my contracts to me, in great detail. If I hadn't taken the time to listen to what they were explaining before I signed, well that would've been on me. It is always funny to me how a business is great until someone doesn't get the answer they want. Let Em Ride gives people second chances and I would recommend them.
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December 2023 by Adrian Lucero
If I can give negative rate I would. Let Em Ride wanted $10,000 for a 2015 ford escape with a recall on the transmission that had 180,000 miles. They didn’t plan on telling me about the recall until I read the contract. Then all of a sudden they knew it had a recall but didn’t know what part had a recall. Fast forward me and my girlfriend purchased the car. 5 months into having the car, the transmission blew and let em ride didn’t want to do anything about it. Ford sent me letters about the recall on my car and I told Brandy at let em ride and she didn’t want to work worth me or the recall. 3 weeks later after calls on calls, they found me a mechanic to repair my recalled transmission at Ricks Transmission Specialist in Arlington. Rick told me nothing under the hood has been touched or worked on. The oil was a thick muddy texture. The Coolant container was cracked. The transmission was blown, Oil filter was old and rusty. Both tie rods was bad I need a wheel alignment the first 2 days. They are quick to take a payment from my girlfriend but can’t disclose information about the car to her. Marcela and Brandy very rude unprofessional lady’s that know nothing about cars but try so hard (too hard) to be mechanics. I wouldn’t pay anyone to get a car from these people just look at their lot. Only has the employee personal cars, cars being worked on, and the company tow truck.
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November 2023 by Kenya W
Was told that I needed to put a downpayment of 1200 a vehicle that has over 170k miles. No. I'll pass. There should be better options
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February 2023 by gwen carr
I had the pleasure of working with two of the most beautiful ladies ever MARICELA and BRANDIE, these ladies are professional, caring and always courteous. They made the purchase of my vehicle very easy and delightful, I look forward to my next purchase with them and because of my experience with them I will ALWAYS RECOMMEND Let 'em Ride to people in need of a vehicle.
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February 2023 by Madison Gulley
I’ve had great experiences with let ‘em ride! I was able to get my very first car from them and the process was so easy. The ladies in the office worked with me on payments and didn’t turn me away for bad credit. When it was time to get my next car I came right back to let ‘em ride. They have a lot of great options and both cars I got from them have been so reliable. Special thank you to Brandi and Maricela in the front office for always being so friendly and helpful :)
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February 2023 by Emmanuel Gonzalez
I have been to many repair shops and this one has been by far the best in service, repairs and very reasonable pricing.I was greeted immediately and Justin was simply put, exceptional! He answered my questions, thoroughly and explained that I had many options. My Lexus has seen better days but he was able to me taken care of cheaper and quicker than what others had quoted me. One happy camper here. Highly recommended.
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February 2023 by deja williams
Brandi is amazing and very personable she gives courtesy payment reminders, always has a positive up beat disposition. Really makes you feel valued as customer. She worked with me to schedule maintenance on my vehicle through the coverage they offer on the vehicles you purchase from their lot. And she was very detailed oriented with the details through out the entire process definitely 2 Thimbs up!
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February 2023 by Eboni Leon
I have to say, this has been the best experience that my husband and I have had! Brandi and Maricela are amazing and are always so friendly when we speak or there is anything going on with our vehicle or any questions we may have. We have received nothing but respect everything we deal with them! I HIGHLY recommend if you're looking for great customer service...go ask for either one of them...you won't be disappointed
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February 2023 by Erin Gans
These guys are great! I was in need of a vehicle fast, and they took great care of me! Brandi and Maricela are the absolute best! They're always incredibly helpful and are extremely friendly!
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February 2023 by Kyounte Miller
The past few years I have worked with this company and for people needing mobility to get from place to place they get they job done. The two women in the front Brandi and Marcella have great customer service. Also, they work with their clients in difficult situations. I would recommend them!
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February 2023 by Stephany Mackey
Love love love the front office ladies. Brandi and Maricela are great at what they do! I’ve gotten my last 3 vehicles from Let ‘Em Ride and they’ve never let me down. From payment issues to car repairs, they always help me with getting what I need. Very much appreciated!
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February 2023 by Staysha Palm
I’ve been with let ‘em ride auto since I first moved to Dallas 3 1/2 years ago. So far I’ve gotten two very good cars from them ! Brandi and Marcella are AMAZING ladies up front. Any time I ever had questions on something or just a simple tow they made sure to get the job done. Very understand , very kind, and always professional ! I always get their voices confused when I call and we’ll joke and laugh ending the conversation always on a good note . Thank you let ‘em ride for always being great people and my number 1 car lot !! Love you guys always
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February 2023 by Johnathon Frazier
Wow where do I begin… From the moment I walked through the door to fill out the application I was greeted very genuinely by Maricela. She has been an absolute gem throughout this whole process. And I and so happy to say because of the great staff here I was able to purchase my first car totally on my own. Thanks you to every department that made this possible!
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February 2023 by Taylor C Gulley
If you need a good used car Let Em Ride is the place to go! My family has gotten several cars from them, and it has always been a wonderful experience. They really work with you to get you into a car no matter what your situation is.I really enjoy working with Brandi and Maricela in the front office. They are always very friendly and professional in their approach to customers. Their customer service alone is one of the main reasons we choose to continue getting cars from here.
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February 2023 by Angela Wiggins
Brandy and Maricela always have a smile on their face when you walk in the door and make you feel welcome.. you will not be disappointed with a customer service experience you get from then.If you're in need of a car go check them out
