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February 2024 by Jay Nelson
I walked in the door and without a hello the associate is asking me can she help me find something. I tell her I need some clipper blades. They are locked. I ask her can she help with the clipper blades. I have to wait until she checks customers to get my item. Okay and then they are out of my other item. And I ask her if she knows about the other item, do they still carry it and when will they get it. She said she doesn’t know.Sally your customer service sucks. Seriously.One you profiling me cause I am black before I can get into your store. Two, you out of inventory of one of the products I need. And your associate offers no assistance.Again your customer service needs work. Why do I come to this store? If you hate your job, quit.Terrible.
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December 2023 by Olga Guardado
Nice place
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August 2023 by Angel G
Very knowledgeableVery friendlyVery nice
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January 2023 by Diana Colorado
I love this place!! First time buying at this one and I loved it!! They girl there was very helpful and very informative! She was patient, and the product that she recommended for me was amazing! I got the result I wanted!
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December 2022 by Peyton Igwe
The lady in there was very nice and helpful They had just what I needed.
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August 2022 by Linda Guerra
I stopped in to get some new nail polishes. I'm now doing my own nails and trying to stick with natural nails and not use powders or acrylics. I explained where I am in the process of growing my nails and the sales lady was very helpful. What I appreciated most was that she suggested great quality products which didn't just happen to be the most expensive. A few were actually on sale so I saved some money. I'm looking forward to having nicely done nails with money left in my pocket.
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March 2022 by Melba M
Very friendly, helpful and knowledgeable staff.
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October 2021 by Courtney Traynham
I went to this location on Sunday. I didn't even know it was there. I'm shocked at these reviews. I wish I had gotten the names of the girls that were working. They were very kind and helpful. I was blocking one of the workers because I was mesmerized at all of the nail polish accessories. Lol. She just waited patiently for me to finally come to and said "Excuse me. I'm so sorry". They were so polite and I just hope these reviews don't keep people from going there. Give it a shot. They have everything.
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September 2021 by Seven T.
I placed an online order last night and received a text message this morning that my order was ready for pick up. Upon arriving there was one employee which I can only imagine was the store manager. She was rude and acted like she couldn't be bothered with me. Will never come back to the store. No hello. No thank you for coming in. No nothing. I'll be spending my money elsewhere
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August 2021 by Tiffany Jones
ERICA COPPER AT SALLY BEAUTY SUPPLY IN CEDAR HILL IS THE ONLY EMPLOYEE/QUEEN THAT I ASK WHEN AT SALLY NOW IF U EVER GO TO THIS SALLY IN CEDAR HILL. DONT ASK FOR ANYBODY BUT ERICA SHE SO SWEET. NICE .LOVING.AND CARING. THANK U ERICA????
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January 2021 by Marcus Gulley
Friendly staff. Clean store. Good selection.
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January 2021 by Patrice
I would give this place 0 stars if I could. The customer service is horrible. There was an older woman working there on 8/9/2020 around 5pm who would not provide the appropriate assistance. My fiancé needed to exchange some clippers today. When he opened the package, one of the guards on the clippers were completely shattered. So he put it back in the box to exchange it for another one. The sales lady said that the policy is that clippers cannot be returned and directed us to the receipt, however the receipt also says that if the clippers are unused, in the original packaging, and the receipt is available, that a return/exchange can be made. However, the sales lady kept saying all sales final as soon as the clippers left the store and we would need to come back to the location to speak to the manager to see what she can do. She was very rude, did not even attempt to compete the return, made us stand outside the door of the store, and completely dismissed our concern
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January 2021 by K P
Cedar hill Texas location. When calling and they finally do answer, I would expect an honest answer about the offering of curbside services. Instead I was repeatedly told “You can come into the store”. Then finally told that the person that does curbside is about to leave and won’t be back for an hour. Soooo much dishonesty and lack of customer service/professionalism. Not a good look for your company.
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August 2020 by Nicole Hartfield
Don't like the change they have done to the store, they hardly have any products
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August 2020 by Patrice Briggs
I would give this place 0 stars if I could. The customer service is horrible. There was an older woman working there on 8/9/2020 around 5pm who would not provide the appropriate assistance. My fiancé needed to exchange some clippers today. When he opened the package, one of the guards on the clippers were completely shattered. So he put it back in the box to exchange it for another one. The sales lady said that the policy is that clippers cannot be returned and directed us to the receipt, however the receipt also says that if the clippers are unused, in the original packaging, and the receipt is available, that a return/exchange can be made. However, the sales lady kept saying all sales final as soon as the clippers left the store and we would need to come back to the location to speak to the manager to see what she can do. She was very rude, did not even attempt to compete the return, made us stand outside the door of the store, and completely dismissed our concern
