-
December 2023 by Ryan D.
My name is Ryan and I've been with Texas trust for years only because this is the account my dad set up when i was younger but i have to say im honestly ready for a new bank there is no way to deposit cash other than going in the bank but they are so slow when you do go then i couldn't put cash in the bank cause it was a Sunday i wake up at 8 on Monday to go put the money in before the overdraft fee cause i knew the bill was coming out i open up the app and now i have an overdraft fee how else can i put the money n if there is no way to deposit it other than in person then i called customer service to see about the over draft she was worried about selling me the bonus checking i have a student checking cause I'm a student but what are the perks with no overdraft protection and send me real check through Texas trust idk this is just not a good bank anymore
-
August 2023 by Brendon Camp
Closed my account without any notice due to a charge I did not approve of, kept the money in the account and expected me to thank them for not charging me fees. Gross. Go to a real bank instead.
-
March 2023 by greg skinner
Had a vehicle leased through D&M and managed by TTCU. It is the worst customer service and customer experience I have ever encountered from a financial institution. Avoid them if at all possible. I terminated my lease with D&M solely because of TTCU. They flat out lie to you.
-
February 2023 by Misti Cabrera
I have banked with this location for the past 8 years. Very happy with the service. Bankers are very helpful and friendly.
-
December 2022 by Ryan Russell
No one answers the phone and you can no longer make an online (or app) payment to your loan with a non-Texas Trust account. It's either TTCU bank transfer, Check by Web (only via app), or by Mail.
-
November 2022 by DRe eMCee
Recently this bank acquired our credit union. I had to go in to take care of some bank errors. The manager Daniel was great and assisted me with everything I needed. Customer service was wonderful. Looking forward to building this banking relationship.
-
October 2022 by Saul Sanchez
Service is second to none. The people never cease to amaze me they go the extra mile.
-
October 2021 by Veronica H.
Every time I visit this location it's slow as heck. There are no tellers inside for customer service on Saturday morning. Why not?
-
October 2021 by JDOG 1974
Should be called Texas Untrust! Full of lies and fees !
-
August 2021 by Tianna B.
Every time I visit this location, it's always a fast, pleasant experience. Every person is so nice. Every time. I hope y'all are treating your employees well, it seems like it, because they're all so dope. Did I mention that they are consistently pleasant??
-
January 2021 by Richardson
My husband and I have been using this bank for 9 years. My Father-in-law was using it for him and my Mother-in-law long before that. They are great at giving the service you need in a bank. With any issues we have with a cards it is just a phone call away and we are back on track. Everyone we have ever encountered has been very polite and very professional. It truly is a bank that all of Texas can Trust. Also be sure to take advantage of the free fresh coffee in the foyer.
-
December 2020 by Cheryl Brand
At this location in Cedar Hill the people make you feel like family. They are away professional and happy. I feel that they enjoy what they do and this speak to the managers and other staff members.
-
October 2020 by Litisha Haynes
We have been banking with Texas Trust for a while and have had the opportunity to experience the excellent customer service that keeps us coming back! Doris,the branch manager, currently there has taken the branch customer service even higher, and the team exhibits superior customer service as well. This is a premium choice!
-
September 2020 by Shauna Hayes
The staff was VERY professional.
-
July 2020 by Madyson
My husband and I have been using this bank for 9 years. My Father-in-law was using it for him and my Mother-in-law long before that. They are great at giving the service you need in a bank. With any issues we have with a cards it is just a phone call away and we are back on track. Everyone we have ever encountered has been very polite and very professional. It truly is a bank that all of Texas can Trust. Also be sure to take advantage of the free fresh coffee in the foyer.