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December 2023 by Michael P.
I have no idea if they truly know their stuff or if they just are told what to push but in either case they are always quite helpful and nice. I am always amazed as how helpful every member of the staff is. So hats off to senior management for running quite the machine.
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November 2023 by Tommy Gree
Convenient location and easy to order online. Friendly service.
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November 2023 by Claudia T.
Amazing selection of everything, very friendly and helpful Staff, was able to taste before making my pick.
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October 2023 by Helen Salazar
Great selection and helpful staff. I don't drink but I buy gifts/gift cards
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October 2023 by DABLACButterflyAH snake crushA, TRU JERUYaya
I always enjoy going to this store, but with reservations, I guess I'm shy to an extent, an Roberto, knows how to deal with people enough, to make even people like me, feel comfortable, so kudos, to you ROBERTO! James... thanks
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September 2023 by Kathy P.
Total wine and more cedar hill is the best !! From the staff to the management!! The store is always, and I mean always clean and organized and decorated to the T !! I love this one out of them all in the DFW area !!
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September 2023 by Sharon Spivey
Hazel helped us with selecting wines and spirits for my uncle's homegoing celebration. She was kind, considerate, and knowledgeable about the products. She even assembled the large quantities while we continued to shop. We spent better than $500, but the experience was worth it. This store has excellent customer service and a vast selection of wines, beers, and spirits.
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September 2023 by Jennifer Elliott
This is such a wonderful shop. Prices were reasonable, too. They have many customer service personnel waiting for your question. Unfortunately, they all had on masks. I'm so done with that psyop. Masks will not prevent a virus.I switched my brands at the recommendation of one such person and both purchases were awful. (I even bought a bottle to gift.) The brands cost the same. Wasted money and the extra time to drive over.So, 1 star.
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August 2023 by Casper Moragas
Best Selection & Best Prices,top that with Extremely polite & knowledgeable Employees makes the Experience Very enjoyable. My Go to from here on.
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August 2023 by Blanche M.
Watch out for the product you get via delivery, I got old expired product. Also do not let the delivery driver take a picture of your ID. With so much identity theft, this is not a good idea. I tried to address this matter with Total but no one ever contacted me after my survey. I got a clear picture of the driver on my Ring Cam and doorbell camera.
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July 2023 by NikkiNikkiNiki NikkiNikkiNiki
I kid you not, today was the first time since grand openings that someone actually stopped me and asked me if I needed help. There was a young lady who was great and patient. I didn't get her name, unfortunately. She ended up climbing up to get me what I needed because the product wasn't on 5he shelf. She was pleasant and patient. She helped me with 4 boxes of wine. Dag nabbit! I wish I'd gotten her name. Also, one other person assisted me with sparkling wine. He suggested something new and brought it back to me while the other lady was helping me. I ended up buying 2 bottles. I HATE going into TW. The whole store makes me anxious. Today was the first time I've been inside a store since before the pandemic started. I spend a lot of money there, but I ALWAYS do the curbside because I hate going inside and I hate looking for someone to help me. Today's experience was refreshing. I appreciate those two folks in Cedar Hill. The lady was especially kind.
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June 2023 by Carlos Dannenberg
Like variety and prices are reasonable. I was waiting for year to have a place like this in town. My only and favorite place to buy my drinks. ?
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June 2023 by Michael Duncan
You must visit this store. It isn’t so much a store as a destination. You can try some products. You can wander for hours and the staff is incredibly helpful. Total Wine & More makes all other stores look very pedestrian.
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June 2023 by Ms. Washington
We went in to total wine a few weeks ago and asked this man if they had grey goose in the back because there was none on the shelf. He never spoke or greeted us. He walked over to shelf, looked and said, "we are out if it's not on the shelf!" Then he walked away.Another young African-American male with locs/twists in his hair, who's name I failed to get, came by and we asked him the same question.He spoke 1st, looked on shelf, saw there was none, and asked us to wait a moment. He walked to the back and came back with a box of the product, filled the shelf, and apologized for the store not having it on the shelf.Excellent customer service He gave and I give him 5+ ? for his service.When you have employees like him your store produces money.When you have lazy employees like the guy posted, your money walks out the door!!!!
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June 2023 by Carlos Dannennerg
Like variety and prices are reasonable. I was waiting for year to have a place like this in town. My only and favorite place to buy my drinks. ?
