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May 2025 by Irene Logan
Great service the women rock
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April 2025 by Amanda Hubbard
Had to rent a trailer 3 times this week for a move. Every employee we've interacted with has been great. They have all been kind, professional, and generally helpful, including when we had to call to extend our rental. We will definitely recommend this location to anyone that needs a uhaul in the area.
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April 2025 by David Guest
The employee that helped me was very busy, had several customers in the store at the same time. Was able to serve all three at the same time so that everyone was not having to wait. She was working hard to make sure things were done right and her customers taken care of quickly. I was impressed and will certainly be back when I need another U-Haul. She deserves an atta-girl.
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April 2025 by kevin strunk
My only issue was there was significant damage to the right side fender of the trailer. I noted this before I left the rental lot.
Other than that rental process was quick and easy and they always have whatever i need.
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March 2025 by Cleda Holiday
Great customer service very nice and knowledgeable of the equipment.
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March 2025 by Charles Gibson
This location is excellent. Everyone is always smiling and eager to help. They have plenty of equipment. I feel like they are my own personal staff when I am at the location.
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March 2025 by May BO
Great location. Quick efficient and friendly. Ms. Nesha and her staff are great.
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February 2025 by james clayton
The associate was very helpful at pickup and return.
She made the experience ez. Thank you
I recommend
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February 2025 by Natalie Martinez
The customer service provided by the representative at the Cedar Hill location went above and beyond! Exceptional service! Thank you!
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February 2025 by K B
*10/10 RECOMMEND*
Got a truck from these guys right before Jack Frost came through and the move didn't go as planned. I had the truck for longer than expected and not gonna lie, I was terrified to call them. The GM Neisha and associate Rudy assured me that all would be okay. I'll just say they took GREAT care of me! Kayla and Tommi were also very helpful, kind and comforting especially given my situation. Thank you soooooo much and to everyone there even if I left your name out of this review!!
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February 2025 by F Cooks
Convenient and friendly staff
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January 2025 by A J
they were great
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January 2025 by Bibiano Lopez
January 6 , 2025
330PM
Nesha is an awful manager, I selected in store reservation and she said she cannot process my DL and I must do in the app.
Excuse me? What if I don’t have a smart phone? She said we just wouldn’t rent to you. Really? This is a U-Haul branch and you have ZERO way to process a DL, come on people. What are the workers there for then? Just to direct people to use the app?
All this despite website clearly giving me an option between app or counter service.
I told her I didn’t believe there was no mechanism for processing my DL. All of
this inconsistency reeks of laziness. They simply don’t want to process and type up DL info. When I told her this she cancelled my reservation, I then asked for a receipt of my cancellation and she refused and called the police on me.
I will be filing a merchant claim with my bank, a complaint with the BBB and the Texas Attorney General’s Consumer Protection Bureau
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December 2024 by Betty Osae
The staff/customer support was excellent. Very helpful.
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November 2024 by AnimeManga Boo
the service was outstanding and exceeded my knowledge of uHaul. The customer service is fantastic at the location I went to, the staff was so helpful to myself and my mother answering any questions that we had and offered us so much information on the proper equipment that we may need for our move. the checkout and checkin process was so smooth. I so really appreciate being able to bring back everything early or having 24/7 employees to help when needed. the app features for sign in and out is also a plus. KINDLY GIVE EVERYONE WORKING AT THIS LOCATION A RAISE!!! it is VERY WELL EARNED. they make your COMPANY STAND ABOVE THE REST!
