-
January 2024 by Alex K
I had just renewed my drivers license and had both the expired one and the paper one showing it was renewed and valid. But they refused to rent to me because they couldn’t scan the barcode on the back. Totally unacceptable. Ended up using my friend to come rent it for me. Technology is suppose to make things easier not become a handicap.Totally disappointed.
-
January 2024 by C Rogers
Great staff, equipment is ready on time and ready to go! Great Job!
-
January 2024 by Sydnee Randall
Went to pick up an AT got first one all hooked up just to notice one of the tires are flat. No biggie we swapped to the next one. Got it hooked up and headed down the highway just for 5 minutes later the tread blows off one of the tires on this trailer! The customer service people were kind and a great help but they do not do thorough inspections before reserving a vehicle or trailer.
-
January 2024 by Laurinda Rodriguez
If professionalism & customer service is vaping, playing loud, f-bomb loaded music on youtube, it is this office. Insane.
-
November 2023 by Tyler Kerr
Lupita Padilla is very nice with great customer service!
-
September 2023 by David White
Thursday September 14 2023 9:34am.THIS IS MY PERSONAL OPINION OF UHAUL.I don't like U-Haul. I wish I could rent trucks and trailers from another company nearby. What U-Haul does is very shady. They Game you! If you don't ask the right questions when you check out the equipment you will be over charged for the equipment! Shame on U-Haul for not thoroughly explaining things to the customer. Don't ask? Oh well we won't tell you!!!So what U-Haul does is they will get you to commit to a specific rental period. Lets say you tell them you only need the equipment for 6 hours. U-Haul will charge you the daily rate. But if you forget to call U-Haul to extend your time, and you show up 5 minutes late, U-Haul will penalize you and charge you for another day!!! If you ask for a 24 hour period, you get charged the daily rate anyway!!!...no difference!!! U-Haul needs to change their business practice. Just charge the customer for a 24 hour period!!! U-Haul intentionally UNDER communicates this policy and other charges in an effort to maximize revenues.Buyer beware!!!!
-
July 2023 by Josh A.
Customer service here is absolutely terrible. The agent had no idea what she was doing and had a lobby full of customers waiting hours. The manager here is non-existent and this place needs some serious help. If you like good customer service this is not the location to come to.
-
July 2023 by HomeBase3 N.
Worthless. Drive there to have a propane bottle filled and learn that no one is certified to fill, while both are resting comfortably in one of the vehicles. I guess that 7-days a week does not mean seven days a week.
-
July 2023 by Jaquea Elmore
This location has some of the rudest people! They are not helpful, on two occasions I have called to make sure they had the size truck I needed available they will tel no, they don’t have any trucks/vans. Each time I would go up there and there are sooo many options! This place just needs to be mobile pick up and drop off with cleaner. The manager is useless also. I might just hit up corporate because the way this place is being ran is unacceptable
-
May 2023 by Guillermo Castellano
I have to go to the office to make a claim, they charged me with fuel, which I delivered the vehicle as I received it, I have proof, I took a photo before leaving the storage
-
April 2023 by Alex
a local business had their property stolen from this location and a uhaul employee decided to not report it to the police. wouldn’t recommend business with these people.
-
November 2022 by Victor Hernandez
One of the few propane stations in area, but there is never anyone there that is certified in handling propane. Have gone several times and always the same answer. Shouldn’t that be part of the requirements to work there? Especially if the person is solo?
-
November 2022 by Shaquoia Mills
Just save your money or shop Penske! Or borrow a family member's pick up to move if you don't have much. I rented a truck, only drove locally (90 miles to be exact), and I was charged $225.90 ... that's ridiculous. I literally had the truck for 3-6 hrs and I only needed like a van, but they only had the 15" available. I'm just mad that all these companies rip you off now a days, like robberies. All these hidden, secret fees...I think that's stealing from your consumers when you don't disclose important information. The world keeps us so busy, so extremely distracted, we very seldom have time to check every detail that they purposely hide on paperwork...its malicious! They person chose your company already, and you're gonna rob them, well that's my last time ever in life shopping uhaul. I will never refer anyone to uhaul! Use another option people!
-
October 2022 by samuel mejorada
Extremely disappointed on this location, 3 different times to get my propane tanks refilled, 3 times with the same story, high school kids inside the store telling you they are not certified to do the job, OMARION was the guy at the front desk who told me it was not his problem and it get off the store, what type of customer service is this? Been coming to this location for years and this is how us customers get treated? Make yourself a favor and go to a different location. I will be contacting corporate as well.
-
August 2022 by Jimmy Pockrus
Great, friendly team of employees, very helpful. Easy off and on from US Hwy 67.
