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August 2025 by Kesha Calicutt
The lines look long, but they keep it moving and take care of folks quick! Yolanda was especially helpful and polite. I will come back to this location for sure
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July 2025 by Ariel Wakeland
I’m writing this on behalf of my Mother.
The staff here is absolutely incredible. She comments often how the staff looks out for her.
I am massively grateful to them. Thank you for taking care of my Mother. When you say hello; she feels special & is so happy when she calls to tell me.
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June 2025 by John Hernandez
This is my 2nd time leaving a package at this store and it not making it past Arlington Tx. All my items have been stolen first time no insurance and the second time I bought insurance!!!!! Stay away from this place they watch you package your items and steal them!!
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June 2025 by Saundra Winston
The Best customer service, and knowledgeable.
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May 2025 by Katrina Barree
If you have to print out your Amazon return label they charge you $4!
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April 2025 by Karina Rubio
I recently visited this UPS Store for a phone drop-off and, unfortunately, had a disappointing experience. As it was my first time completing this type of return, I asked for assistance. Instead of providing guidance, the employee seemed confused and made a comment about me “staring at her forehead,” which felt unprofessional and unnecessary. She also appeared unfamiliar with the process, asking if the box had a label rather than offering to check herself. Overall, the interaction was uncomfortable and left me feeling unsupported. I expect a higher level of professionalism and customer service from UPS locations.
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April 2025 by Monica Champagne
USE A DIFFERENT UPS! That’s the best advice I can give you. You pay for faster shipping with guarantees, but if the truck is full, it will keep getting delayed and sit in the store. I created a label in store with the Rep and they packaged it, but tracking shows the label was created and waiting for the package to be dropped off. Makes no sense. Just go somewhere else and save yourself the hassle
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April 2025 by MarieAnn Bouldin
Very warm and welcoming staff very helpful and a pleasant delightful environment
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April 2025 by BlessedBeyond Measure
The staff are very friendly and helpful , but the parking can be a beast.
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April 2025 by OTD On The Daily
This Cedar Hill store is great and fast! Super nice group of employees, the Manager Aiden was very professional and has the customers as his priority! Even when there busy they are fast and professional
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March 2025 by Just Julia
Not very friendly employees.
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March 2025 by yaser nash
Ms Yolanda helped me a lot she is the best
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March 2025 by Timothy Lantry
Customer service was great. He took the time to make sure our international package was addressed correctly and sealed properly.
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February 2025 by C. Goodrich
I’ve been to a lot of UPS stores for many services and this one is the best in the area. They handle their notary services very professionally. They have sufficient staffing so you are never left waiting. Their team is very friendly and efficient. I drive from Midlothian to go to this location because I know I’ll be able to get the services done I need efficiently. Thanks for the great service!
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February 2025 by Mark W.
Kevin, the store manager of this UPS Store is nothing short of amazing. The level of customer service he gave me was off-the-chain! I had a situation, whereas, I mistakeningly, by accident, failed to adequately pack the inside of a $2300 computer that I was shipping to my son, that I had just shipped with this store. I had already left the store so I called and explained my situation, that an $800 GPU would likely be destroyed due to the lack of cpu packing inside the case. Kevin literally took the computer out of it's shipping box for me, took the graphics card out, bubble wrapped it for protection, stuffed the entire inside of the PC case with bubble wrap and literally saved me potentially hundreds of dollars by doing so. What an exquisite gesture of elite customer service! Further, Kevin didn't charge me a dime! All he was interested in was helping me and protecting my son's computer and giving great service. Amazing!
Folks, Kevin and his team are extraordinary and we are so blessed to have them in Cedar Hill. Please stop in and support this location They are the best!
Thank you, sir!
Mark Welch
President
Fox Studio
