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March 2024 by Ruthie Maney
Customer service sucks! And the fat lady with braids up in a bun, a little light skinned is rude as hell! I guess that fat in her brain is affecting her judgment.I asked if I could ask a question, now granted they were closed but she could have answered me through a locked door. She screamed NO! No class! Ghetto! That’s who you have working with the public. If I could I would give zero stars but it’s not possible! Trashy!!!!!’ I’ll be contacting the post master as well. Trash!
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March 2024 by Shakira Jackson
My package was delivered stolen!! ?? I opened the mailbox and it was ripped open smh so whomever was behind the delivery at this post office took it smh and you guys are acting clueless as if y'all can't figure out who took it, it had to be one your workers and I am pissed!! It is a felony to open people's things and take them y'all should be ashamed
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December 2023 by Lawrence Cole
Very pleasant staff. The wait line moves quickly.
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October 2023 by Octavia Glenn
I have been getting other people's mail in my box. I have personally delivered them to the correct address. I have missing mail, and also a check. What's going on Cedar Hill Postal service
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July 2023 by Dorothy King
Oh My God I cannot give enough praise and thank you's to Ms. Carol Guley for everything she did for me today. My name is Dorothy King and I was waiting on a very precious delivery today and was excited to see the mailman. When I approached him and asked if he had a box for my apt. number he replied he did not. After leaving and reading my email I discovered the item was indeed delivered so I went back to the mailbox and once again nothing was there. I contact the Cedar Hill Post Office and spoke to Ms. Carol who immediately contacted the gentleman and then notified me he would return to locate the item. Later, I received a call from Ms. Carol with Amazon on the call so they both could assist me. Ms. Carol informed me she was at the mailbox hub and was waiting on me so we could locate the item. After Amazon, myself and Ms. Carol discovered the item was not in the Amazon hub, Ms. Carol used her master key in order to open all mailboxes to find the item. My heart is so full and filled with thanks, grace and mercy Ms. Carol showed me as she went above and beyond to help me not because the item was so precious to me, but because she is an absolute wonderful human being. Ms. Carol if this review reaches you I would love once again to thank you from the bottom of my heart for loving people like you do!!!! THANK YOU!!!!!!
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June 2023 by Shequita Robertson
Ms.Nikki was THE MOST curtious, knowledgeable and sweet clerk I've ever encountered at this post office. She assisted me with my mail and had a smile the whole time. I took a chance coming out of way to come to this post office and I can say 100% that I would do again because of her excellent customer service.
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May 2023 by Stina Stina
The worst Post Office ever!!!!!!!!!!! They said they delivered the package and I never got it, they never answer the phone or anything I HATE THIS POST OFFICE!!!!!!!!!
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March 2023 by Jasmine Hernandez
I sent several packages on the same day at the same time. A few of the packages arrived to the receivers home already OPENED. One was clearly tampered with and then taped up. Another literally arrived opened to them, the envelope was ripped open and exposed all the personal information that was on the contents inside. Another letter I sent was sent back to my home in A DIFFERENT ENVELOPE THAN THE ONE I HAD ORIGINALLY SENT IT IN. Not sure what’s going on at this location but I definitely wouldn’t recommend it, especially if you’re trying to keep your personal information safe. I find it strange that all the envelopes I sent out on the same day all arrived tampered with. definitely seems like a scam is going on at this location. Awful location.
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December 2022 by The Williams clan!
Customer service is horrible. Fatima, the supervisor was present while allowing the older woman with braids to call a customer an “ole h**”
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November 2022 by Lindy Litzenberger
They took two weeks to deliver some of my wedding invitations which were being mailed to the same zip code (75104). Further, it took almost two weeks for all my other invites going around the country to make it, and some of my guests did not get invitations delivered so we are attempting to figure out who got their invites and who did not! I moved up to Bethesda, Maryland and when I mailed out a letter it got to the recipient in Texas in three days. The organization of the staff at a post office make a huge difference!
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November 2022 by Tony Spencer
Still waiting for a package that should have been delivered on Monday. Today is Friday. I would have chosen UPS or FedEx if it was an option.
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November 2022 by Jnae Monae
THEY LOST MY PACKAGE twice !!! I spent $100 on clothes to be delivered to me and they NEVER been delivered when I went up to the office they basically act like they don’t care!!!
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September 2022 by Jay Dee
Horrible customer service!!!You crear labels at home so you can stop by and just drop off your orders, but their drop box is always stuck, they never come to the door in a quickly manner have you waiting for a long period of time. And when you want to just drop it off with the ladies, they want you to wait in line. What’s the point of have pre paid labels and still want us to wait in line. Very rude. Especially the second lady to the front door wearing that Mask all the time. You need to look for another job.
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August 2022 by Sherri Belmorris
The Cedar Hill mail carrier in Cedar Hill is horrible!!! The girl that was delivering mail was on her cell phone. If not on the cell she had head phones on. She came late in the evening every day. Then they got a male he is awful he comes at 6?:00 ?pm and our out goingAil is late to our credit card cards. This has got to stop!!@!!!
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August 2022 by Terry Liebal
Living in Cedar Hill 30yrs. This POst Office Is terrible! The Carriers Can't even tell which street they are on.!! My house number isall they go by, I get any street mail that has my number, and visa-versa!!!
