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March 2024 by Beverly Waters
I wish there were a number lower than 1 star! The associate BLATANTLY lied and said that she did not receive my prescription from my doctor... when I called my doctor right in front of her.. my doctor sent me the time stamp of when they received it... which was 2.5 hrs before my trip. She then lied AGAIN and said that she just received it. NO MORE... in search of a new pharmacy!
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February 2024 by Amber Donelson
I feel bad for the people who care working in there that may be impacted by the actions of others, but I’ve never seen a good experience at this pharmacy.1. Wait Times:A) Expect at least a 30 minute wait, if you walk INSIDE. If they are not familiar with an insurance issue or you have an appointment and they’re not ready, expect to sit in the chairs to the left. I’ve sat and waited 30+ minutes for an appointment for a flu shot.B) Drive-Thru is 45 minutes to an hour, like 15-20 minutes per car. I turn off my car between to save gas.I try to be nice, but imagine working a 12-hour day and then spending 1.5 hours in a Walgreens for 2 out of your 3 requested prescriptions, and then tell me how you’d feel.2. Rude customer service.A) There have been multiple times they just close the drive-thru without warning, before they’re closed. The second lane they dismantled so it’s one-lane anyway. You only know with the hand-written sign you can only read if up close. No cone or professional signal. Then when you have to come inside, expect to wait in line again, even if you were next in the drive-thru. They don’t care. I’ve had one occasion that they had a line of people (once again, their fault, not the people that got there on time and had been waiting), and closed the pharmacy gate on a line of people because they were “now closed.” This after they had randomly closed throughout the week without warning or explanation during their normal hours.You can’t make this stuff up. It’s like impractical jokers level absurdity. How can you be THIS rude to humans? Mind you, we’re talking about medication, not ice cream.B) Sometimes they cancel your orders without explanation. In the app it’ll say, “call us.” When you call, they put you on hold and/or hang up immediately. They DEFINITELY don’t care about you. If you go in, no explanation ready. Just someone who wasn’t sure and no alternative offered.- Frequent medication delays. They’ll blame it on supply chain or staffing. We can understand staffing and things out of your control, just communicate and don’t be rude about it.3. Lacking knowledge or appearing to. They cancelled a very important prescription for me and (due to them hanging up on the call) I went in to receive the explanation as to why. Mind you, I’ve received this prescription multiple times, on schedule, for years. I had to tell the pharmacist* three times that the one they cancelled was not the same one as the one I had already received…because they both started with the letter “E.” I could see the screen and I was baffled that was the reason why I waited 3 weeks to not receive this important medication, because they don’t know or couldn’t take two seconds to understand the difference.4. Disorganized: For disorganization, their system is trash. Anyone inside can see they don’t follow or don’t have a good system for storing the medications. Often they’re checking multiple bins to find prescriptions.I can understand and empathize with staffing struggles. If I see someone I like that’s knowledgeable, kind, and professional, I usually see them 3 times and never see them again. I’ve never seen a consistently good experience at this location. Usually, I walk in and someone is mad because they’ve been waiting and there’s a line. Other Walgreens, I’ve rarely, if ever, even seen people in the chairs! I understand that it’s a hard day in this location. I don’t hate the people. BUT there needs to be a better system/process, better training (and execution of said training), and basic* human decency and respect for the customers for this pharmacy to be rated even a 3.Thanks.
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January 2024 by Erin Grisham
This is based on my experiences over the last couple of years, but last night was the final straw. I got the call that my prescription was ready. Went inside and they had a sign that they were drive thru only due to staffing problems. Fine. So I wait AND HOUR AND A HALF in the drive thru line (because I really really really need these meds) only to be told by the employee that my prescription is not ready. I told her about the call and she said that this happens a lot and to call first before sitting in line. Fine, except for you can’t get through their phone lines because of how understaffed they are. Not upset with the employee, but this has happened before. Any time I come here I wait at least an hour to be helped and it usually is a 50/50 on if they even have my prescription ready. If I could rate lower than one star would. I can only imagine how horribly Walgreens treats their team members that they have been so understaffed for the last three years.
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October 2023 by Waynette M.
Nobody cares about what you go through at this pharmacy. These people need to restaff this place with better and more compassionate people. The customer service answers the phone and I don't know why they don't help with nothing they just transfer you to the pharmacy and let you sit on hold a hour. All these negative reviews are TRUE! The positive reviews are issues that have nothing to do with this pharmacy. If you don't take meds good and pray that you never have to take a antibiotic at any point. If you do. DO NOT get it filled here. These people are RUDE, unprofessional and just LAZY. Face always looking mean. They be ready to tell you they can't fill your prescription for any reason. DO NOT GO HERE. You will be sorry! If BCBS didn't use them I would leave!
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October 2023 by Jessie L.
In line for an hour to get a something that should have taken 10 minutes to fill. It was antibodies that my doctor called in at 11am. Should be been ready by 12pm they delayed it until 2:54. Understandable with the meal break. Then never got an update. Called about 5pm and someone at a call center answered. Finally put me through to the lady and apologized and said it would be ready in 10 minutes. Waiting in the drive through line for over an hour now. Still waiting.. no one has acknowledged us at all.
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October 2023 by A H.
I will be changing pharmacies. The rest of the store has great service . I gave the pharmacy this rating . This is the slowest pharmacy I have had to deal with. I have been waiting on a prescriptions since yesterday evening . They don't answer the phone in the office pharmacy. It's always a 30 to 45 minute wait in line . If they are going to be understaff as they say, this pharmacy should close.
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September 2023 by Becky H.
I waited over an hour to pick up a prescription I "dropped off" two days earlier. (Stood in line 30 minutes to just drop it off.) This Walgreens is dirty and the employees are lazy.
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May 2023 by J. Fox g
!!!! ☹️, Everyone is very busy,you have to wait up two hours,.
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March 2023 by Google user
Seriously 45 minutes and still no answer this place should be embarrassed WAL GREENS SHOULD BE EMBARRASSED update now over an hr in hold with no answer yet wow some one picked up then put back on hold with out letting me say a single word..... update 3 hrs later no help and was hung up on I've waisted 3 hrs of my life I hope your store shuts down or blows up you all deserve it.... on God
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March 2023 by Jennifer Courtney
Seriously 45 minutes and still no answer this place should be embarrassed WAL GREENS SHOULD BE EMBARRASSED update now over an hr in hold with no answer yet wow some one picked up then put back on hold with out letting me say a single word..... update 3 hrs later no help and was hung up on I've waisted 3 hrs of my life I hope your store shuts down or blows up you all deserve it.... on God
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February 2023 by Jessica W.
I scheduled an appointment to get tested for Covid/flu as I was possibly exposed at work. I scheduled the appointment thinking it was drive thru and it was not. I had no symptoms so I was unsure I was even contagious but the pharmacy staff was extremely careless and made me wait in the waiting area around several elderly people. I explained that I didn't mind waiting but not around others incase I had Covid. I've never seen such a lack of care in regards to a serious virus. I was told my results would be emailed to me in 2-3 hours and it's been over a day and I still have not received my results. I called to check the status of my results and the pharmacy staff was not helpful and basically just said we're busy and to wait. I need these negative results in order to go back to work. The CVS in cedar hill is much better, just go there.
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February 2023 by Jennifer P.
If I could give zero stars for every Walgreens in America I would because all of them are garbage. I have been told my prescription was ready for 2 days and every time I try to pick them up, they tell me oh it's still not ready. The pharmacist is useless. I have been waiting for 4 days. They are unbelievably bad on every level.
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December 2022 by TIA Adams
I’m starting to think the pharmacist and the pharmacy techs are all stupid. You get there before they close , they have a ridiculously long line , by the time you get to the front they’re closed and they blame the customer. I plan to call corporate everyday until I can’t call anymore . Oh and to make it better , I talked to the store manager who said oh I get complaints on them all the time , call corporate to do something . ALL OF THEM ARE IGNORANT .
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December 2022 by Jose Navarrette
Please setup better customer service. Like, answering calls and get refills done in timely manner. Looks like your not properly staffed. I can say that I haven't been treated wrong.
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December 2022 by Jesse James
Horrible customer service! DO NOT USE THIS LOCATION! Pharmacy is super slow to fill meds as well \\u0026 don’t get me started with the long slow lines if you go through drive thru: be prepared to be there over an hour
