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January 2024 by Diana Davis
Don’t ever deal with this bank. You could not get anything from them. Even a copy of a divorce decree doesn’t help. They have to get management to review it before they can give me any information on it. They’ve had the divorce decree for months years going on a couple years now. the bank rep at the location on Whitestone in Cedar Park that I spoke to on the phone was actually nice, however, the way that bank works and the way they handle their customers, etc. is the worst. Do not bank with these people find somebody else.I wanted to add, I left a copy of my divorce, decree in person, and when I went that day, they gave me all the information I needed to make payment for my account. However, even though I personally gave the decree to David Rodriguez, that’s not good enough. In reading all the other reviews from other customers, there was somebody that commented about nothing getting done unless you are there personally. We don’t have a location where I live in West Texas. So it’s so inconvenient and now I have to wait to get a call from management to give me information on an account that’s belongs to me.I’m going to say it again do not bank at this place. Find somebody else that will help you out when you need it.
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December 2023 by Jo Ann Rhodes
I have been with A plus for over 10 tears, had 3 secure loans in good standing, have a business account and no one has tried to personalize my account and reach out to me.They sent me a offer to set up a loan but there is always that possibility that it may put a ding on my credit and I may not get it.I feel that Aplus needs to reach out to small businesses better do I may go to a mobile bank like chime.
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December 2023 by Kyla Kleen
I've been using this bank for years and it sucks. It takes forever to get people to talk to you. They will cancel my card without telling me. They've canceled checks I've cashed without telling me then charged me for it. And bonus the tellers are super slow. But the thing that sucks the most is that to get them to do anything you have to go there in person.
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October 2023 by Daniel Zhang
High rates, low return, bad customer service. Call any other FCU and you will see. Don’t waste your time.
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May 2023 by Prudence Adams
I’m a 30 plus year member and truly love to bank with them. I have never had issues AT ALL prior to this story!I lost my debit card and went to the Cedar Park branch to get a new . I was really sick needing to pick up a prescription. I received the card and went to pick up the prescription and ironically the card was declined. I called the main office and they told me that the debit card was invalid and I needed to go back to the branch where I got it from and they would issue me a new one. Once I got back they refused to issue me a new one and said the main office should have never made me come back that they had already resolved the issue. I repeatedly ask for a new. They assured me this one would work now. I didn’t believe them so I went to RR donuts to try to use the card. It again was invalid. I went straight back to the branch and told them it didn’t work. I begged them to give me a new one. The branch manager got involved and she said they would give me a new one. We had words and she said that that branch did nothing wrong. I left with my same old card and tried to pick up my prescription and it wouldn’t work again.Mrs Branch manager that said the main office was not correct in me needing a new card. You were wrong and you are a terrible manager. She defended her branch when they were wrong to begin with and wrong after 3 times trying to get a new card. You should do as the customer ask and the main branch ask. Obviously you don’t know your stuff. Now I’m without the use of my card for the weekend.Admitting you don’t know what you are doing or owning the fact that you were wrong is more appealing than not knowing what you are doing but thinking you do!Sincerity and apologies go a long way. You need extensive training on customer satisfaction and customer service!
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January 2023 by Sharon Alloway
Always treat me with respect and great service.
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October 2022 by Hope D.
I cannot say enough kind things about A+ FCU. Rosemary with the sweet Boston accent sold me a CD with a smoking great interest rate and the fraud department came to my rescue on a previous account issue. If you need a financial advisor, Jeff Carroll is the Man! Every interaction I've had with A+ FCU has been on point. I've never been happier with a financial institution. Rock on A+!-Hope Dudley
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August 2022 by J N.
I have been happy with A+ FCU, especially now that they aren't charging a fee to transfer to external institutions and their online interface has improved. Check orders are overpriced, but employees are generally helpful and knowledgeable.
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August 2022 by ToUyen G.
The branch manager contacted me and apologized for the David's failure to deposit the $52 and was empathetic to what happened. She addressed what happened with all the employees at this branch as well. My son received a box from A+ FCU in the mail that contained several A+ items such as a water bottle, deposit gameboard, drawstring bag, sunglasses, coin purse, toys and many other items to make up for the mistake and inconvenience. My son was delighted and felt special! Ms. Lepe was sweet to take time to rectify the situation. She's restored our customer confidence with her efforts. Thank you again, Ms. Lepe! We appreciate you.
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August 2022 by Niki T
This is not my usual branch, but had to go to this location today. I had the pleasure of working with Georgina! She was very welcoming and professional! Such a great experience.
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July 2022 by Josh Scott
High interest never use will destroy credit
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February 2022 by KB Amaysing
I have a checking account and they say they will give you access to your check 1-2 days early. You will get it when they feel like it. They deposit one week early in the morning, next week will be after 4, then the next will be the next day. Don’t have bills scheduled to come out you will be late thanks to this bank. Their online system doesn’t keep up with your account balance. Most stressful bank ever!
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November 2021 by Nicholas B.
Excellent Bank neat, tidy, and professional. The staff are very friendly, and helpful. Rosemary helped me with some calculations and financial transfers. Its a pleasure to come here and get my finances handled sefaly and professionally.
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May 2021 by Alma Farrington
I Always get wonderful service for everything I need! I Love banking with aplus! ➕??
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May 2021 by C J
They are insanely predatory especially if you have a auto loan through them
