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February 2024 by Karly Eichenberger
Great, easy pickup.
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January 2024 by Arlette P
Cashier AM4290 on Lakeline Mall today 12/28/23 did his best to help me out exchanging a item , I lost the receipt and he was able to find me in the system ,I appreciate that a lot, that is a very good customer service, what a great guy! God bless him! By the way , love the store.
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April 2023 by Kim Ramirez
All of the employees are in a group laughing and trying on sunglasses. I had to go and ask someone to for a dressing room. The store was full, and they are really not paying attention to the customers. They had a line, and only one register open. I stayed and bought 2 pairs of jeans for my daughter because it's hard to find pants that fit her, or I would not have waited in line.
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November 2022 by Lynn
Went to Lakeline American Eagle for the first time in months prior to me going there all the time and being an avid customer and I was very disappointed by the service. The staff did not engage once nor were they friendliest at the register. It was a much different service than what I’m use to from the old American Eagle service and I’m disappointed.
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September 2022 by Arvind Deshpande
Their online order lockers work or not work in mysterious ways. It showed my order was already picked up when I entered the code and eventually found out from the staff that it wasn't in the locker anyways. They brought it from the back of the store somewhere. Also my earlier order was inexplicably cancelled on the pick up day, which was week after I placed the order.
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August 2022 by Crystal Montes
If I could get half a star I would. I normally never leave reviews but this business is poorly ran. I got to the register to pay for my jeans and I asked if they still gave student discounts, then the cashier asked her co worker and she immediately said “NO” .After that, they asked “ Mark” who is supposed to be a manager and he straight up said “No unless they can show us that they have a 3.0 GPA or higher they get a discount but we don’t offer any other student discount”Lol I didn’t get signal in store and I didn’t want to hold up the line any longer so I just went ahead and paid full price.This store is a joke. Don’t let them troll you and download UNIDAYS to get 20% OF FOR BEING A STUDENT which is a better deal than their little 3.0 GPA advertising.I feel so bad for the cashier helping me out because she was genuinely trying to help me by telling her manager that they were promoting the GPA (student) discount and for the other girl to ask mark.
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June 2022 by Manasa Bejugama
I am mostly going to stores for shopping. But American eagle stores without shopping totes in store is putting customers like me at trouble. I would love to see the totes back
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September 2021 by Carmen Ledgerwood
First time shopping in this store. My 10 year old daughter was looking for jeans but she ending buying 4 pair of jeans, 1 skirt and 1 jean short. We were so comfortable asking questions to Miss. Madison (sales person) about prices, styles and sizes because my daughter is very tall for her age. Miss. Madison was so friendly, kind and professional. My daughter was so happy because she found the perfect jeans! Definitely we will be back next month for her birthday
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September 2021 by natalia acevedo
Madison, what an amazing girl. She helped me try so many jeans until I was 100% satisfied. She went above and beyond. Very young and sweet girl having so much patience with me (a 44 year old mom). You rarely see this service at any store. Thanks so much and I wish you the best in anything you try to accomplish.
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September 2021 by Shelby Epley
Larissa is the best!! I came in & she was so personable & helped me find the perfect jeans for my body shape! Her energy gave me energy and I felt super comfortable and felt like I left leaving with a new friend lol. Definitely the best customer service I’ve ever been given
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September 2021 by Brittney McKeown
Amazing service from Larissa!! I was struggling trying to find sizes that were fitting me, and she individually spent time with me to help me find the perfect jeans and shorts.
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September 2021 by Grant Hill
Outstanding service and extremely knowledgeable of their clothes. I highly recommend this store!
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August 2021 by Anaise Gonzalez
Larissa, thank you so much for your help with my niece today. Your knowledge helped us so much time. Shopping for jeans is always a nightmare. Thank you so so so much
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August 2021 by Jodi Norton
christina and larissa were so sweet and working alone!!! great customer service.
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August 2021 by Elizabeth campos
I loved Larissa she’s amazing!! Must go see her.
