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March 2024 by Jacob Isaac
Worst place to visit ....i made an appointment in advance for eye test and after going there , they are telling it may take more than one hour or two to get the power test done...what is the meaning of the appointment then ...frustrating...
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March 2024 by Farrah Curl
Great staff! Very friendly! Will definitely be back.
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March 2024 by Robin Fiedler
Dr. Troy and his crew are super kind, friendly and fast! I had a 930a appointment and was in and out in under half an hour. They got me another pair of contacts to get me through my next order. I had purchased their plan last year and today's exam was no cost. Absolutely worth it!
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February 2024 by Cam
Six locations later, not all ABC’s are going to be “great”.I do not know the optical industry, but this staff does not cross help customers. The prep tech was efficient and informative, my experience with the doctor was fast, and felt like an inconvenience- no small talk; get customer in and out which is not good when dealing with a wellness matter.I also ordered transitions but ended up getting true ?️. But was told I have 30 days to return/exchange them. This store has limited options.At this location, and from my experience prepare to wait, not be greeted, and don’t set your expectations high during your visit.3 stars: 1. Location, 2. Accepts most insurance and 3. PricePlenty of shipping and dining options.
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February 2024 by Jesal Munsif
Very rude staff. I called them to see if my order was put in and they are like we don’t have anything in the computer. I had personally gone in on Monday and picked out glasses and the lady told me it will take time to input the information. She told me she would call me. I never heard from her. I called Wednesday evening and they couldn’t find any of my information since the lady was not there. The lady on the phone who was so rude said we must have been busy and our priority is the patients in the store. I told her I was there in the store. She said then we must have been very busy. She didn’t even apologize. By the way they were not that busy. I am very disappointed on how they treated me
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February 2024 by Kirsten brooks
Came in today thinking my contacts prescription was overdue to get it updated and come to find out when the receptionist looked me up informed me it’s still good!!! Thank you ?!!!!! She was very helpful AND made my day by saving me some time ?? however there were 2 ladies at the front the one helping me Sarah and Anastasia that made the experience enjoyable?
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January 2024 by Jennifer Harris
Friendly staff. Good prices.
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November 2023 by Katherine Pitcairn
Absolutely the rudest front staff I have ever seen!We live in the South. ‘Ma’am’ Is a term of respect. Do not get an attitude and start telling how young you are. You don’t like the term ma’am, I have a different phrase that can be used.
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October 2023 by Jeremy B.
Two weeks for glasses if you need them and and I ask a week and half and I ask on progress and get a tepid response and no one looking up my information...maybe ok at best
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September 2023 by Cody Mitten
Awesome place to go for eyewear for adults and children alike. The staff is A-1! The manager, Vicente, is top tier. The place is kept immaculate including the restrooms. I am a customer for LIFE!!!
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August 2023 by Catherine Marcou
Went in for an eye exam and two pairs of glasses. The prescription she came up with was so far off I couldn’t wear them. I requested they remake the two pairs with something closer to what I’m currently wearing and they agreed. I’m located in Hawaii and so they needed to be shipped. Both times I requested no signature required because I can’t get to a ups store and both times the request was ignored.You’re better off going to Mexico.
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August 2023 by Kelly Foster
I had the easiest and most comfortable experience at this location in Cedar Park. Bianca helped me find 2 pairs of glassesThat I am truly satisfied with. And not once did Bianca try to sell me something I did not need.
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July 2023 by Karen C.
Been a eye member here for many years. Pretty much started coming here when they first opened.I have always been very pleased with the staff, doctors and their awesome manager Vincent. They provide excellent customer service. It's been so nice to have established a long term relationship with Americas Best.I always feel very welcomed there and they have been very helpful to me throughout the years.
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July 2023 by Ginger Sandoval
Can I give 10?s? I love this place! Dr. Ma Trandai and Wendy gave me a very thorough exam. Arden helped me muddle through ordering contact lenses and glasses and was very patient and sweet. When I got home I was still not sure about what the insurance paid and what they should cover. I called the insurance company and they spoke with Arden about the claim and order. Long story short, she was able to find a solution when a patient only needs contacts for one eye!!! She ordered my contacts and called me the same day to let me know that my contacts were ordered and she was able to use my entire insurance coverage!!I couldn't have been more pleased that she took the time to take care of me promptly! It's hard to find good customer service anywhere these days and I felt very special and well taken care of.I recommend this America's Best to everyone! You won't be sorry that you did.
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July 2023 by Shules Hersh
Arden and Dr. Chen were both extraordinary in every way. Friendliness, conversation and pertinent information like none other. I got such helpful solutions from them, solved questions, and fixed issues. The people who greeted me and did my paperwork were excellent as well. Phenomenal experience.