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February 2025 by GoGoZone
Yeah no.. terrible customer service and communication skills. Change your bank!. They make it so hard to pay your credit card. 0 stars
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January 2025 by Brian Edwards
I would put negative 10 stars if possible. No one who works here can handle any task more complex than a withdrawal. This includes mgmt. I keep waiting on a debit card that never arrives. The employees cannot even assist with a digital debit card. When I ask for assistance, they then tried asking the virtual assistant on the application to answer my questions. That is an embarrassing financial burden to pay several people's bills, while your customers just lob hours of their time down a wishing well, in the dashed hopes that anyone there actually earns their income. Thank you for less than nothing and finding a REAL bank.
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November 2024 by Mat Suyun
I had a great experience at Bank of America when updating my legal name on my debit and credit accounts. The process was quick and efficient—it only took about 15 minutes, and no unnecessary questions were asked. The staff was professional and respectful, making the whole experience smooth and hassle-free. After a frustrating experience elsewhere, Bank of America really stood out for its customer service and efficiency. Highly recommend!”
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November 2024 by Amy Johnson
Molly was so wonderful! In these days of on line banking and cashless everything, for me, going inside an actual bank and needing real help is very foreign. But this week I'm buying a house and DEFINITELY NEEDED A REAL PERSON'S HELP! And it was 30 mins til closing 😬 so I was anxious. yet none of the staff made me feel like a burden for coming in so close to closing with my "situation". Molly helped me and calmly explained everything to me, she did not make me feel rushed. She even offered to help with a separate additional question I had unrelated to my main reason for coming in. Also she helped me with what I needed way faster than I assumed it would take! So thank you Molly and thank you to this location for still being open until 5pm.
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September 2024 by Robert K
They are useless bank they don't do notary nothing useful
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September 2024 by Tim Smith
Very difficult to deal with in person or on the phone. Did not like the atmosphere when I walked in.
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August 2024 by Kimo Donnelly
This was my 3rd time in this branch to order my new visa that expired in July. I have had the account for 11 years. Today the first teller couldn’t help so she took me to what looked like a male person that was sitting upfront. It told me that it would need to get someone else to do it for me. I left and on my way out the best comeback she had was “have a nice day “. Woke!! Go to Capital One
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August 2024 by Ryan E
I came in here on a Monday to open an account for my son. I was told I needed to make an appointment...OK fine. I make an appointment for the same week on Wednesday and confirm 2-3 times the time, and what I needed to bring (his SS card and our passports). I show up on Wednesday and they tell me I showed up at the wrong time and they can't help me...I need to make another appointment...really folks??
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August 2024 by Laith Leo
No privacy when you talk to the teller, all the other customers have to listen!
The ATM can't hold the cash when withdraw it. PLEASE FIX IT!!
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July 2024 by newgarda
Simply using the ATM, does not allow deposits, cannot get cash in increments that's not 10's, could not get preference on what type of bills I get
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July 2024 by Matt Staller
They never answer the phone. Everrrr. Literally the worst bank in America.
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May 2024 by Dewayne Butler
Every time I try to call the branch that I opened my account with they never answer the phone but when I go in it be fully staffed and a customer or two if it’s more employees than customers why can’t they answer the damn phone??
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May 2024 by Mercedeh M
It wasn’t very busy nice and fast
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April 2024 by David Huerta
Only one left close by.
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April 2024 by Anthony Bettanin
Thanks to Sherri for great service sorting out a bunch of tricky banking administration challenges for our business today, even though we didn't have an appointment.
