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April 2024 by Shante Williams
Had to bring my daughter here for her first Build-A-Bear. I remembered when I received mine from my aunt and it was the best present I could receive as a child. And I’m happy I did it because she loved the experience she had while she was there and goes to bed with her bear. happy that they’re still around so I can share this memory with my daughter. Hopefully other parents get to enjoy this place with their children as much as I did.
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April 2024 by Kirsten Pope
Thank you Adam! Brought my daughter in for her first time. It was her birthday and Adam went above and beyond to make sure her experience was great! He was engaging and made it a very pleasant experience! Will definitely be back!
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January 2024 by Edgard Rapalo
Great store ! Super nice costumer service Adam the manager is the best doing her job :)
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December 2023 by Brenda S
What a great experience! Adam was amazing and understood exactly what we needed; handled with great care and empathy. Loved the compassion ❤️.
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December 2023 by Christine Cogburn
Having not been to a Build-a-Bear in years...I forgot how much fun it is! Seeing the excitement, made me smile so big ❤️
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December 2023 by Robert C
Always awesome bears and characters. Ever changing. The only downside is it's also an ever changing workforce. They're nice enough but everytime I see one that is friendly that treats my kids nice and respects me as a single dad... They are never there when I go back.
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November 2023 by Nancy Penny
Poor service. Bear was not closed correctly had to contact customer service for replacement. Crew member stuffed bear no extra special sentiments.
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November 2023 by Jenny Nichols
Mandy is so great! Y’all are lucky to have her. Had a great experience ❤️?
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August 2023 by Nozferatu
This is a place you pick the empty stuffed animal, they stuff it there with the kids interaction, then pick clothes and personalize it.This is a great experience everyone should do at least once with their young kids. My daughter had a blast, and the staff was amazing. So engaging with the kids and kind.She got a large cat stuffed animal with a backpack to carry it, shoes, skirt, shirt, pajamas, and a comb.I can thank the staff enough for how sweet they were with the kids.
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July 2023 by Elyssa D.
We came in to start a birthday tradition for our son.Each year we plan to get a birthday bear and record "happy birthday"We didn't get the full spiel of the wish on the heart and everything they typically do. I can only assume it's because my son is one but I would have enjoyed doing it with him so that was a bummer.There was one employee that did a wonderful job helping us with the recording. She let us step in the back to avoid the loud background noises.Still happy to get his birthday bear and recording. We will definitely continue in the years to come but probably not at this location.
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June 2023 by Onyea Davenport
Yesterday I went to Build A Bear in Lakeline Mall. Walking in Alex greeted me and asked if there was anyway she could assist. I asked her if I could get a sound recorded into a bear and she told me typically yea but today their sound machine was down. I got sad and explained to her that my mom passed in December and that I was going on a cruise today and needed the bear for my birthday on the 31st with my moms voice singing Happy Birthday to me. It was the fact she didn’t rest on the sound machine being down she suggested other alternatives. She went above and beyond to comfort a grieving customer and for that I am grateful. Alex deserves recognition for exceeding servicing a customer. For exceeding her job description. It’s people like her that makes returning to spend your hard earned money worth it. She loves what she does and is making an impact while doing it. THANK YOU ALEX.
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June 2023 by Melissa R
Jacob and Cadence were amazing!. They helped me out and made sure my experience was so special.Can’t wait to come back.
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June 2023 by Kansas City
A little pricey but my kid and her friends enjoyed picking out plushies with outfits.
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May 2023 by Travis c
Cute bears that you can fully outfit. There is also a selection of Disney licensed bears too. Gret experience for kids, they get to completely .ake thier bear from start to finish. Literally put the stuffing in them.
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April 2023 by Mela Libreros
The workers are not as excited to do the build a bear chant for when they stuff them nonetheless they have a wide variety of stuffed animals to choose from along with clothes and accessories. Walked out with paying less than $40 for a simple build a bear
