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December 2023 by Rockford Beauchamp
Stayed at this property last year with my company for the Austin F1 race and had an excellent experience. The rooms are clean and I cannot say enough about how friendly the staff was. Johnny, the sales manager, took good care of my group, and was very polite and communicative with us from our very first interaction, to the day we checked in. The hotel is in a good, safe location with nice restaurants, store, etc nearby.
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December 2023 by Deborah Alston
I have decided this will be our official hotel when we visit Austin. I had reservations at 2 others for our other nights but canceled to stay here!See you again soon Comfort Suites and staff!Rooms: We loved our room, that's why we stayed. Clean, fresh, comfortable! Loved my bed and pillows!Nearby activities: Mall and plenty shopping both ways down the street.Safety: I felt really safe is why I picked this location.Walkability: Walk to eat and shop.Food & drinks: Variety of food choicesNoteworthy details: Glad I didn't go by the negativity of reviews or I would have missed the great time we had.
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December 2023 by Susan Bunts Wachtel
We stayed at the Comfort Suites in Cedar Park, TX 11/23/23 to 11/25/23. Let's start with the positives. The hotel is located near the freeway, lots of options for dining and shopping nearby. They had a comfortable bed and pillows, good water pressure, warm water and it was clean. Stephanie, the night manager who checked us in was nice and tried to be helpful.The issues we had with this Comfort Suites Hotel our room #413 had no heat. We let the night manager know and she suggested that we turn the system off for a few minutes and turn it back on to see if the system would reboot. That didn't work.For three nights we didn't have any heat. We had to turn the system off because the fan that was blowing cold air. Stephanie gave us an extra blanket and offered to give us a space heater. The next day when we tried to get a space heater one was not available. At no time was there an offer to have it fixed or to change our room.The coffee maker that was in the room did not work. When my husband filled the reservoir it flooded the tray it was on. We tried plugging it in to a different outlet and the power never came on.When we checked in a the amount we agreed to pay was charged or put on hold with our credit card company. It was the correct amount. Then next two days, I received notifications from my credit card company about separate charges...nothing that aligned with the per day amount. We were not advised that we would have separate charges day by day. Never have I seen that before in all our travels. If that change in procedure is at a corporate level, they need to notify the customers beforehand. Advise the customer when they are checking in so they know to expect daily charges. With all the credit card fraud, we keep a close eye on any charges. I asked twice to have the manager call me, but the manager never called. Apart from Stephanie the rest of the service was poor.The overall design of the bathroom was not optimal. The toilet paper holder was about 1 to 2 feet to the behind and to the side of the toilet. The shower is big, but to turn on the water you have to step into the shower, turn on the faucet and you will have cold water hit you before it gets warm. There are two small places to put your toiletries. There is one hook on the door to put your towel. Perhaps two hooks on the door or a towel bar near the shower would be a better option.We won't be staying at this location again...mostly related to poor customer service, not attending to the lack of heat and the manager not calling me as requested.
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November 2023 by Greg Houting
10/23/23 stay: Horrible experience- please read. This hotel manager called me after checkout and claimed a "strong smell of marijuana" was in the hallway and appeared to be coming from my room. I was there on business and do not smoke. He threatened to charge me a $250 cleaning fee but would "discount it" to $100 or police would be called. I thought it was a phone scam, but it was not. I have cleared the situation with the police (there was no evidence found) but this hotel still charged me $100 on my credit card, which i am disputing. I complained with Choice Hotels (via phone and online) and this Cedar Park hotel, with no requested call backs or resolution. I feel this hotel management is dishonest, trying to charge customers for fake "clean up fees" and clearly has horrible customer service. They stated they have cameras and key access records, but did not check either before calling the police on this incident. Why? Police stated there was a smell in the hallway, but nothing found in my room. Date of stay 10/25/23.
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October 2023 by Fatih A.
Never stay here!!! I can't believe such an incompetent ignorant person is in charge of the hotel. He says he is the owner if you can believe a crock. I have been threatened by the person at front desk because I was late 11 minute on check out. I woke up at 11am via phone call and I told them I will be out in 30 min. He said it is too long, get out now :) and I came downstairs to see who is this rude piece of work and he got very ugly. Telling me he is gonna block me from his hotel. Wow, what a miss that I can't stay in 2 star crappy hotel anymore. I can speak up and defend myself so I didn't backed off but you don't need this. You don't need this kind of treatment while you were giving your money.
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September 2023 by Orlando Adrianza
Stephanie make my experience amazing , we got a problem at the first and she was able to help me and manage everything she just help me professional and quick. 5 stars to the service at the front desk and 5 stars to the room pretty
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September 2023 by Joseph Hunter
Stephanie made my stay warm and welcoming. Recognized as a choice member and treated as such. But the elevator smelled of burning rubber.
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August 2023 by Cici Cleveland
My son and I had to vacate his apartment due to a water leak and mold. We needed a hotel that accepted cats asap. And we found Comfort Suites at Cedar Park. Johnny and the whole staff made our week stay so comfortable. So clean and affordable. I’m recommending this hotel to everyone. So convenient and close to so many restaurants and stores. Plus coin laundry on the premises. My only complaint is not stocking enough ice cream for purchase. Thank you!!!
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July 2023 by Krysta K.
Front Desk gentleman moved me rooms when I called him terrified of a tarantula in my suite at 12:30am. Very professional and great personality. Highly recommend.
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July 2023 by Javier Zapata
Our room wasn’t ready in time so we had to wait about an hour and a half for our room to be assigned. I know this may not sound like a big deal but, it is when you had a long trip and the thing you are looking forward is to rest. We did like how nicely clean it looked and the room was very comfortable. Continental Breakfast was of good, we can definitely stay again in this hotel. I forgot to mention that the location of this hotel is a plus! Everything is like 5 minutes away!
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July 2023 by Gary Albritton
Clean, modern, and affordable. An excellent choice for a 2-star. Staff was friendly. Continental breakfast was par for the course. Waffle maker!
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June 2023 by P C.
We had a family reunion in the area and this was a great place to stay. Clean and very accommodating.Check them out!
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June 2023 by Rhesa Resendez
We were able to receive a reservation at the last minute, due to a horrendous experience down the road. The woman who answered my call was very kind and helpful. We were checked in late that night and had a wonderful stay. Accommodations were fantastic! Even coming down for the day, we were met with Good Mornings from the staff.
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June 2023 by Dee O.
We stayed here due to my daughter's AAU basketball tournament. The rooms are pretty large. There is a small living room area for you to sit at. We liked that because, we didn't have to stay sitting in the bed to watch tv or just hang out and chat. When you first enter, there is an area like a small kitchen type deal (microwave, shelves, and fridge). The beds were very comfortable, I was actually surprised. I slept like a baby. It was three of us, and we had plenty of space. If we ever had to return to this area, I would not mind staying here again.
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April 2023 by Kay S.
Awful, awful, awful!!!!! Staff and management are rude and refuse to help their guests. I wouldn't let an enemy stay at this place. you better hope nothing goes wrong because you will be on the losing end. Do not be fooled by good reviews this was a nightmare!!
