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October 2023 by Cody “CrazyCeltic” Alan
ATM doesn’t work most the time. Transaction failure, like it can’t connect to your bank. Tried 2 different bank cards. Not coming back here.
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August 2021 by James Moore
We opted for a commercial mortgage with this bank in 2016. We thought giving the business to a small, local bank was a good choice, since I am a small business and its important to me to keep things local, whenever possible. Unfortunately, this has been the worst experience with a bank I've ever had and no one at the bank seems to take any responsibility for any of it. We do not (and have never) received a single mortgage statement, we had to beg for a mortgage payment coupon (none are provided) and we have to ASK for a year-end mortgage interest statement, so that we can even file our taxes! There are many more instances of incompetence, but I'll leave it to you to decide to do business with this bank. But if you're a smart business-person, you'll steer clear.
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November 2020 by Charles McGinty
I called the Cedar Park branch location on 10/29 around noon, I explained that I wished to discuss my account with someone. I was told the person I needed to talk to just went to lunch. I understood that. I was told that she would inform that person when she return and would call me back. I waited till about 3pm on 10/30 and called back since I did not receive a call call from the following day. The same person answered my call and she recalled me calling the day before. I was told the person I needed to talk to has already left for the day but would return my call. As of today 11/9 I still have not received a call back. Disappointing
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August 2020 by Willow Hernandez
Felicia is always very friendly and helpful, never makes you feel like a bother or you're asking silly questions. She is genuinely helpful and always makes sure that I am getting the best possible service.
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December 2018 by Autumn D.
After being with popular/ big named banks I'm really happy to have switched!! They're always so kind and helpful when i come in to deposit checks, it was super fast and easy to set up my account, and we always have conversations when i do come in. They're very honest and trustworthy so i highly recommend them!!!
