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January 2024 by Shelby
I went in for a gift for a friend and the man at the counter asked me to sign up for their rewards membership. I asked if it was just an email and he said yes. I gave him the email and he proceeded to ask for my license? I stupidly handed it over thinking it may be easier to spell my first and last name / get my address for coupons but instead he signed me up for a paid membership? I got worried and said “oh no, I didn’t want like to pay for anything - I didn’t know it cost money” when he handed me the pamphlet and it looked like overwise. He assured me it didn’t cost money and it wouldn’t charge me unless I completed the sign up process for it to do so. HE LIED. IT JUST CHARGED ME. He sent the debit card I used that day as my card on my file? I’m assuming? So stupid. Now I have to figure out how to get rid of this stupid thing and try to get a refund because your employees are scamming people probably so they get enough sign ups a day. Loser activity at its finest. What are yall out here doing, fr.
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December 2023 by Nic Mccabe
I guess they would rather be closed at 3 in the afternoon than make sales. I seen someone inside and the said com back in and hour and they had already been closed for an hour. Crazy to me. Definitely won't waste my time again.
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August 2023 by Wren S
So I went in recently, and as I was looking at movies (I’m a collector so i had some picked out) I was approached by I guess one of the staff members telling me I need to hurry up because they were closing for break. Not sure why 3 workers needed to all go on break at the same time is odd to me, especially after I just heard one of them on the phone saying they only had 3 sales, numbers were low and not making much money. Probably won’t be back I’ll take my chances elsewhere.
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August 2023 by Laura P.
Love this store!! It's in the Lakeline Mall. The store is clean and well stocked with lots of unique merchandise, including albums! The prices are quite reasonable, a good bargain! The customer service was good. I wasn't badgered or pressured to buy. All my questions were answered with ease.I bought a "The Cars" debut album on blue vinyl!! What an incredible find!! So excited!! They also had a record player, but I already have a beloved player at home. I'll, most certainly, visit this store every time I visit this mall! I highly recommend you check it out!
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June 2023 by Tiara Johnson
Absolutely TERRIBLE experience, they signed me up for the membership telling me and pitching to me that it’s “free” when it is in fact NOT FREE. I didn’t realize it was a paid membership until my card was charged. So unprofessional and very untrustworthy.
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June 2023 by Asha Peebles
Corey was incompetent and had the audacity to be rude. Customer service skills zero.
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May 2023 by Alfred Valdez
Michael has great customer service!!! Great worker, willing to make sure to go out of his way to make sure, you have a great customer service experience!!
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January 2023 by Travis c
Kind of reminds me of a smaller hastings. This place has CDs, Vinyls, T-Shirts, and some cool knick knacks. Anime stuff here too
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January 2023 by Armando Morales
Perfect place to buy a good movie, I love this place since they sell Cd's and movies
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December 2022 by Claudia Flores
I love going to this store to get gifts for my kids.
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September 2022 by Mykull
Nice looking store, however the whole mall felt a bit empty though that could be because I went on a weekday. The negative part was with the manager on duty. I had picked out my items and brought them to the closest counter to him as he was stocking at the time. However as I was waiting he spent a few minutes having a casual conversation with looked to be a friend or something. Then when he did notice we we standing there he asked if we were ready, I said we had been waiting then he kinda rudely told us we were at the wrong counter and needed to go other to other one. He stood there staring at me blankly for a bit when I was dumbfounded that he didn’t just walk over and said “I’ll check you out over here” or anything better than that.The cherry on top of everything I applied to this location as a assistant manager. It was hard to get a call in first of all, and then 2nd he said he’ll get back to me in a week, so I messaged him personally, and no response! Even if I was denied I expect at least a professional denial…
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August 2022 by Christian P.
Very Shady Business Practices, just like others have reviewed, they will take your credit card and sign you up for a subscription without your authorization. Your card will be continually charged until you got through the hassle of cancelling the subscription you never authorized in the first place. Customer Service will then dance around your questions and requests and then claim they can't cancel your membership and try and convince you to stay with them. You'll have to dispute these charges with your credit card company or bank even after these run arounds on the phone. My $15 purchase costed me $30+ after it was purchased. I don't know how this is acceptable and I don't know why they are able to continue to steal from customers. I'd say if you need something you find in this store, buy it online or if you need to have it, pay cash!
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August 2022 by Honey Badger
We don't have this chain in San Diego CA anymore so it was nice to come check them out for some nostalgia. They have a big selection of cds which I appreciate. Would like to see more vinyls in the future
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August 2022 by Norma Amador
They had a variety of unusual memorabilia. Good place to look for that different style gift you have been looking for.
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July 2022 by J Hoskins
A ton of funko pops are badly damaged. They just got in a new shipment and all of them had dinted corners and small tears. They need to put old/damaged ones on clearance no one wants them full price.