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December 2023 by Dianna Faught
I had to pick my child up, and was booked into this hotel. Easy to get to, front desk staff was nice, rooms were very nice, much better than I expected. Close to a lot of restaurants, stores, and medical centers. We only needed to stay overnight, but the whole process was easy &
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October 2023 by Scott Shaheen
Good location for daily trips into Austin. Close to restaurants and shops. Breakfast was better than most of the Holiday inn Express locations I have visited. Staff is very
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October 2023 by Jeff Monschke
I have been attempting to contact this hotel via their front desk phone number from the email confirmation as well as what IHG’s reservation desk provided. Neither the Reservation Desk for IHG nor I could get anyone to answer for many different attempts within a 2 hour period.
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October 2023 by Paul Spencer
Great location, clean rooms and friendly front desk staff. Lost of USB ports in the room.Nearby activities: Lots of eating establishments and shopping close by.
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September 2023 by Karla Ramirez
We dealt with recent fire and had to find place last minute. The manager, Victor, was very understanding, caring and accommodating. He made sure we were comfortable and well taken care of. Room was excellent and staff very nice. For a scary situation we were put in, the hotel made us feel at ease. Highly recommend!
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August 2023 by MelissaMorwen
I can't give 0 stars , but would if i could. I can however inform others of rat feces with rat hairs mixed in surrounding our entire room and beds. We found dried nasal mucus wiped on the wall in plain site, other areas of rat feces and a hole in the wall. Rat teeth marks were chewed into the fake wood under the beds, in order to gain access under the beds. We actually heard scratching during rhe night under our bed. The Carpets are so filthy my feet would turn black before ever making it back to my bed after my shower. My daughter got sick with her asthma and then the assist manager Valaria basically said they weren't the hotel for us since both rooms we looked at had these problems. The 3rd room she showed us had old dried French fries on the floor around the waste basket. She offered to find us another hotel as if we were the problem and not their filth. I was insulted by her passive aggressive attitude and acting as if it just wasn't a big deal. I do have a total of 37 photos from 2 of the 3 rooms. Shame on them, they still wouldn't wave the charge and we had to pay to sit in bed listening to something chew on wood under our bed and breathe in rat contamination in the air. This is going on the the health dept. If you want to see the photos click on my profile picture and it will take you to my original post which cannot be changed or edited by other partiesRooms: Unclean 3 out of 3 rooms
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August 2023 by Joe Morris
First time at this HIE. Check in was quick, the front desk lady was nice and helpful. Rooms were clean and comfortable. Breakfast was good.
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July 2023 by Chi Guy
Not the worst, definitely disappointing.Pool was green and cloudy, breakfast was grab and go and the room wasn't in great shape either - I'd recommend staying at any of the other locations nearby instead.
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May 2023 by Caitlin Young
This is a great hotel for a family or quick stay over. The weather is perfect today and we are enjoying the pool outside. The hotel is in a strage spot to get in an out of, but not terrible. The air conditioning doesn't make you stuffed up, beds are clean and pillows are a NORMAL size!Rooms: Rooms are nice. We are staying in a king room. Clean, comfortable and spacious.Walkability: There is not much walkability I would say. You could walk places but the roads nearby are incredibly busy.Food & drinks: There is a gas station next door and a dairy queen.
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April 2023 by Amigo #1
We had such an amazing time!! Staff was so nice and friendly. Breakfast was good and had a lot of variety which I liked a lot. Pool was great but very cold. Overall an amazing hotel and recommend to stay there.Our rooms were so nice and big and was clean. Towels were definitely clean and so was the whole bathroom. Ac in our room was acting a bit slow, took quite a long time for our room to get cool. Overall a really great room!Nearby activities: This area had many stores and places to eat.Food & drinks: Many options absolutely loved it
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January 2023 by Donna Anders
Check-in & -out went smoothly. The room was very clean. Breakfast was great! All employees I encountered were friendly and helpful. Isaac especially was courteous and helpful, as were the employees taking care of breakfast.Most notably, the shower head and water pressure were outstanding, and the bed was super comfy!
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December 2022 by snigdha purohit
Loved my stay at this hotel. The quality of toiletries provided is really good especially the Dove products ❤️ We enjoyed a nice swim in the pool; beds were pretty comfortable. Reception staff is very sweet and gave us extra pool towels. The morning breakfast had a lot of options and was delicious. Dairy Queen and Convenience store is right next to the hotel which is a big plus. Would love to come back and stay again sometime.
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December 2022 by Raouf Naguib
Rooms were clean and ready. Service was good. Breakfast was good with plenty and varieties.. location is close to the highway with couple of big stores nearby like target and HEB. Felt safe to stay there. Kids used the pool and loved it.
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December 2022 by Meg !
The hotel is very poorly accessible to those with a disability. The only access point with a ramp is at the front of the hotel - which means climbing on incline to the front entrance BEFORE navigating to your room. If you choose to stay here - make sure you are of good to full physical function. Otherwise, you’re pretty screwed. Also, when this point was brought up to staff, they simply said that “nothing is going to change,” and tried to send me off before more customers heard my complaint. Pretty disturbing.
