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April 2024 by A'mya Butler
I got my ears pierced here and she put one of them in the wrong place even after she put the dot in the right place.
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February 2024 by najma hussein
We come here few times and they always close saying the are lunch break or bathroom they only have teens running the store. They don’t say what time they will be back or anything we drove 45 minutes to get here this is the 3rd time. Worst costume’s service ever. I wish I could give them 0
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August 2023 by Sarah Joy Byington
Brought my daughter to get her piercing here after the line at Claire’s was too long. The tech was very confident and experienced which in return made me and my kiddo feel comfortable for her first piercing.
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May 2022 by Lindsey Harris
I brought my niece here to get her ears pierced last week, she was really nervous at first but the piercer Bailey was so patient with her and explained in full detail the entire process. She did a great job of making her feel comfortable. She even helped her pick out a pair of earrings to be pierced with since my niece has sensitive skin, and a few pairs she can use when she can switch her earrings out for 20% off. Definitely recommend this place, superb staff.
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May 2022 by cameron lesan
I love this store! Icing has trendy earrings and accessories. I couldn't resist coming in when I saw the displays from the walkway outside. The staff is kind and caring and helped me out with my needs. Thank you, Icing!
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January 2022 by Elizabeth Cooley
Love this store! The staff is incredible. After visiting Claire’s to have my daughters ears pierced and being turned away in a very rude manner, I went upstairs to Icing. The staff was very kind to both me and my daughter and the store manager Sydney made the experience impeccable!
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January 2022 by Ashley Bernes
Absolutely love this place! I have never received such great customer service anywhere. The staff was so willing to help me in my mission to shop for my daughter. The store manager also suggested ear piercing to be a great gift as it’s such a memorable experience and I can definitely say it was. Thank you!
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December 2021 by SeungHee Lee
Disgusting customer service. Walked in and saw the employee just standing there. Looked like a customer so I waited for a minute for help and she did nothing but proceeded to give me and my family ugly looks and put away items. Husband went to ask her for help and immediately when he said excuse me she replied with "what do you want?" I would give it 0 stars if I could. All we wanted was an ear piercing. Definitely not going back if that's how all employees are.
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September 2021 by Madison Nichols
I walked into the store and everything was fine, until I noticed the manager being horrible to the workers. She was also EXTREMELY rude to me when I asked where seasonal items were and if that was all they had. This experience has left me no other choice but to bring my business to another mall. I cannot and will not support a company who hire people like that, as managers. The other workers however were perfect and sweet, I feel bad for them for having such a horrible boss.
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September 2021 by Aaliyah Moore
got my ear pierced here! 10/10 will definitely come back
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October 2019 by Crystal Melik
My kid loves this place. Very nice staff
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October 2019 by Renee Manning
Cheap overpriced jewelry.
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July 2019 by JujuCraft INC
Something great must have happened since I've last been here! Used to be a very crowded and unpleasant experience with employee's on their phones more than attending to customers but it seems since new management has stepped in the place has changed a lot for the better!
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July 2019 by Mikayla D.
Would give this location zero stars if I could. Terrible customer service. Both times I have been here to pick up/return an online order I was never greeted when entering the store. I waited at the counter for over 20 minutes each time without a single employ bothering to say anything. I could go on an on about the terrible service and how the lost my order, but in all I would recommend going to a different location or even a better store.
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July 2019 by Jarrod Stewart
Stopped in this store wandering what was in it to quickly find out it had a bunch of cool earrings and other items. Purses hand bags and specialty 4th of July stuff was out, which was really cool. Got greeted from the cashier and stuff to see if we needed help or had any questions, picked up some earrings for a special someone, so all in all glad we stopped in.