-
December 2023 by J. Paul
My first visit here, took a wool jacket in for a torn pocket. The completed work was executed perfectly and professionally. In addition my order was completed earlier than scheduled. Thank you, I'll be returning in the future.
-
November 2023 by Ryan Wilgeroth
They have to send out to a 3rd party to do leather, but for regular dry cleaning it was very fast!
-
November 2023 by ILene L.
This is the worst dry cleaners. They lose your clothes and then they tell you that they can give you money back for your clothes if you provide them with the brand and color. I do not keep track of the brands of my clothes. I just count the number of items and I started doing this consistently when they started losing my clothes. They gave me the number of clothes back but switched a shirt with another customer's shirt to match the number of items. Now I need to start taking pictures of my clothes???? It is not worth my time.
-
October 2023 by Stacey Cesaro
WAY OVER PRICED! Used this cleaner because we are new to the city and we didn't know any better. 10 items =>$100!! I am talking about regular items like men's polos and golf pants. $100!! Took our items to a different place the following week. Had 14 items and the bill was $64. Don't use Jack Brown! There are many other great priced options.
-
October 2023 by Sonia L.
Okay, I have been using this cleaners for approximately 8 years now. And the lady that was there before was so nice. She knew me she always made it a point to have my things. As I drove up, she was very aware of her clients and her customers. I go in there now the ladies on her phone. She gives me bad attitude. She's not happy, she's never smiling. I even tried tipping her to make this better. I don't know what you have to do to make your customer service better. But I definitely like the other lady better. You really need to do something about her.
-
August 2023 by Frank W.
Broken buttons, stains on clothes, lost clothing, general poor quality service all around.
-
July 2023 by Natalia Tolpeeva
I was using this dry cleaner service to clean the blanket. It ended off full of clothing spools with long black hair (our family is with a short blond one). I had to remove spools by hand, spending an enormous amount of time.I don't know how it is possible to do such a bad job. The blanket wasn't dirty. It was an annual cleaning, so I am giving 2 starts because I suppose it was cleaned. The cost of the blanket is $200+. The cleaning cost is $47+.
-
April 2023 by bruckie G.
I have tried to call but it's a number that doesn't work. I have tried to text the manager, Gabriella but no answer so I am forced to get your attention her hopefully here. I have you guys 15 shirts to be cleaned. Picked them up and proceeded to hang them in my closet. I was getting ready to travel out of the country and found out that 9 of them pretty much came back dirty; not washed. I am not going to post 9 shirts but will do so the most embarrassing one.
-
March 2023 by W Clifton
Great service and super friendly.
-
September 2022 by April Callans
The worst possible repair on a button for a jacket. I could have done better. I sent it to the cleaners to get a professional repair. Very dissatisfied and disappointed. This location is a joke and I wouldn’t recommend having any of their services.Service: Clothing alterations & repairs
-
September 2021 by Perry T.
This was my first time here. The counter lady reeked of cigarette smoke and told my they would text me when my clothes were cleaned. I never got the text and yet a manager texted me after I picked up my clothes to ask for feedback. I replied to the test and it wouldn't connect to anyone. The saving grace was they appeared to have dry cleaned my clothes well. Their customer service just missed the mark.
-
August 2021 by Katrina Sparks
I recommend seeking another dry cleaning company in cedar park! I used the cleaning and mending services at this location; I’m sad to report that my items were not mended or cleaned properly and the front desk girl was truly rude and unprofessional when I offered two solutions.Service: Alterations
-
June 2021 by Kate S.
This place was terrible I brought a dress in a week ahead of time for a very special occasion out of town. They got it altered so at least the alterations person has it together but when we went in they didn't have it ready because they hadn't cleaned it yet. My husband went to pick it up and they didn't even get the stain out. This was a week and a half after the event I had to buy a whole new dress for. Terrible service will Never use again. I'm usually an extremely forgiving customer to a fault. But this was ridiculous
-
June 2021 by Nicky Boyce
1st visitHad my comforter and my son's favorite jacket cleaned.The cleaning fee of the comforter was more that what i purchased it.They look great
-
November 2020 by Jason S.
I used Jack Brown Cleaners to dry clean a bamboo comforter which had multiple stains on it. Dropping off and pick up were an easy affair and the representative was polite and knowledgeable. When I picked it up, it was hung on a reinforced hangar and wrapped in plastic. When I got home and checked it out, it was super clean and stain free and looked like I just bought it. Great experience and would have no issues using their services again.