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January 2022 by Gloria P.
If I could leave a fourth of a star I would. I wish I had not stuck with this agency as long as I did. My first negative experience was when I first started with them over 5 years ago. She (Cheri Walls) refused to help me with changing my payment date even though I'm on a fixed income and it was causing some overdrafts for me. She said it was impossible. I should have left then. Recently I did request to cancel. She waited so long to do it that I ended up with another debit the next month AFTER I went with someone new and I had told her that. Again, she waited so long that my refund was a fraction of what it should have been because she chose to not use the date that I initially told her. On top of that... this I still can't believe... while waiting for my refund I got a notice from Travelers Ins welcoming me aboard and telling me my total debit. What??? Never did I ask for this or ever mention Travelers. Again I had to wait for the reverse charge but it was the full amount. This all caused me a great deal of stress. When I would let her know of these problems all she would ever say is " Sorry for the miscommunications." What??!! No this was not a misunderstanding, this was pure incompetence. Buyer beware.
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January 2022 by Chris Bertran
I've been with them about 7 years and have no complaints. They always return my call and help with any questions or problems.
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July 2021 by Chris Bert
I've been with them about 7 years and have no complaints. They always return my call and help with any questions or problems.
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April 2021 by Tim Fuller
Jesse is fantastic! I would highly recommend Jesse and The Walls Insurance Agency!
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June 2018 by Kathy Chappell Crossland
Our business is covered by insurance we have through Jesse. We had a problem with a customers car that was hit while we had possession of it, the guy that hit it tried to get out of paying for it! Jesse took over for us and handled it all. We are happy, our customers truck is repaired and he is happy! Thank you Jesse!
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December 2016 by Alex B.
Absolutely disorganized. They were great when they first opened. I really really enjoyed them. Jesse and his wife are actually both very nice and competent. I think they grew faster than they could handle though. Every single one of their new employees is completely incompetent. Don't trust any of them to actually get a message to Jesse or his wife. Oh, and when you try to cancel, they won't actually cancel and try to charge you afterwards.
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December 2014 by Tisha Cotney
I paid over 400.00 per month with a different auto insurance company before using Nationwide. Ashley Wagoner with Walls agency got me a quote for a third of the prior cost I was paying, and I was so thrilled with it that I added renters insurance also. Ashley took such great care of us, and even helped work on our policy when she was home with a sick child. She went above and beyond for me and got us in a policy that we can not only afford, but that covers more than most insurances. I will never use another insurance company. The folks at Walls Agency are GREAT and so HELPFUL! Thank you for your awesome service!
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August 2014 by susan Quintero
Cheri is outstanding in customer service! will tell everyone
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May 2014 by Chris Malone
Excellent interaction with the staff at this agency... Would recommend to anyone in the market for a new insurance agent in Austin, TX!!!
