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April 2022 by shane h.
Huge selection of products. Not a very busy store, but the checkouts can get a little backed up in a short amount of time. Great place to buy potted greens for your cats.
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January 2022 by Sue C.
Nearly impossible to book appointment. Online is difficult. Salon does t answer- promises to return call. Sometime later
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November 2021 by Megan F.
I am so done with not only Petco, but also Vetco, the mobile vet services provided at Petco stores/in this location. Don't do this to yourself and your precious pet(s). Don't bring them here. I brought one of my pugs, Claire, here to get her annual bordetella shot and left in disbelief at what I witnessed. The mobile clinic staff here was just awful. One staff member had on a backwards baseball cap and was so inappropriate and rude to not just me, but also other customers (can you say unprofessional?). She was instructing people to walk in certain directions to avoid other dogs. If they did not move right away or did not do as she poorly described, she verbalized her frustrations and made disgusting faces, rolling her eyes. For example, I wanted to look around the store and walked in a different direction. She made a whole dramatic performace about that. She also was argumentative and had the nerve to take a picture of my dog without my permission. She questioned me as to why I did not authorize her to do so. I replied that Claire is my dog and I get to decide whether or not someone can invade our privacy without our permission. Mike B., the vet assistant, also is a poor communicator and had no idea how to talk to me. Claire was so troubled by the unprofessional environment here that she spit up her bordetella shot. I felt bad for her. I asked the doctor to give her another one since it hadn't successfully gone done. Dr. Beth Goldberg attempted to administer Claire's bordetella shot outside of the examination room while Claire was IN MY ARMS (what the actual...?)!!! What a complete mess. I was the one who had to stop her and say that WAS NOT OKAY or proper. I was just appalled at how unprofessional the staff here was and will never return. Please don't ever take your dog here. Our pets deserve so much better in life than this unprofessional store and staff. Even if shots are more expensive at a private vet's office, take them there instead and avoid this horrible store!
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March 2021 by Brenda D.
Made my first dog grooming appointment at Petco to try a new place. Got there and they did not want to see my senior dog who has arthritis and has always been a very nervous dog because she could not stand up through grooming session and because they were scare she might have a seizure. Never have I had an issue anywhere else. And since when is a disabled dog an issue to get groomed?! She seemed more like trying to find excuses not see my dog because she mentioned to reschedule it foe another time; like that is going to change my dog.
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January 2021 by Sarah T.
We took our Bichon to get groomed here for the first time this weekend. Our groomer, Savannah, was friendly and patient with our puppy as he gets nervous around people he doesn't know. She seemed very knowledgeable about the specifics of how to groom Bichons which seems to be rare. I think this is the best hair cut he's gotten so far and we will be back!
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January 2021 by Sarah M.
We took our Bichon to get groomed here for the first time this weekend. Our groomer, Savannah, was friendly and patient with our puppy as he gets nervous around people he doesn't know. She seemed very knowledgeable about the specifics of how to groom Bichons which seems to be rare. I think this is the best hair cut he's gotten so far and we will be back!
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December 2020 by D And D.
We have shopped at Petco for years. This location is the worst. Refrigerated dog food with sell dates long expired. Service is nonexistent. On top of that the store is filthy in my opinion
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November 2020 by April S.
I love Petco! They have delicious doggie cookies, beautiful dog tags, and a great selection of food, toys and treats. The first major cold front of the season hit today and since I recently moved, all my dogs winter clothes were in storage. We stopped in and not only found a wide selection, but snagged an adorable sweater for her during their Black Friday specials.
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September 2020 by Michael B.
I'm a Petco fan. Note: I can only attest to the quality of the available pet goods and plants, as that's what I purchase regularly. This particular Petco can be a bit crowded, but it's a well-organized outlet with friendly staff. If like me you shop for a live catnip plants, be sure to call before you show up. Sometimes they get a shipment in from a greenhouse, other times they won't have it available. Overall if you're in need of pet supplies, I'd recommend stopping by and checking it out.
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August 2020 by Salina C.
Customer service here was amazing! David was very helpful at helping us pick out a treat for our new puppy. During our visit the District manager was also there and helped us with all the questions we had for picking out food specifically for our dogs needs. They gave us all the info we needed for our new puppy. I prefer this location over the Leander location because of customer service. We only came here to look around and get treats but ended up spoiling our new guy.
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August 2020 by Erica E.
Amazing Customer Service! Thank you Dustin! I called PetCo to see if Shipt Shoppers ever purchase live fish for clients. I was asked why and explained my son is in the "at risk category" with COVID and we are curbside only at this time. I was put on hold and Dustin said I can do one better; bring your kids and we can do a curbside Betta pick and purchase. We pulled up, called, and Dustin came out (masked up and hands sanitized) with a cart of Betta fish and he had sanitized everything on the cart prior to our arrival. He also pushed the cart up to our car and walked away to give ample space for my kids to get out and pick. He took my credit card and came back out with receipt and fish. It was just super awesome and way beyond even good customer service! I will add that Dustin had no idea we had just lost our dog of 15 years AND during the madness of when COVID first made its mark on our lives in March. Our kids are facing a tough year and this type of kindness gives them great memories!
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May 2020 by Nifty60s T.
Astounded to find NOT A SINGLE EMPLOYEE WAS WEARING A MASK last week! Completely unacceptable. Hope this is not the norm at any/all of their other locations. Certainly won't return to this one and urge others to stay away as well.
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December 2019 by M. B.
I have been bringing my dog Snowball to get groomed by Sarah, ever since i got him a year ago. I trust her to be patient, gentle, and understanding with all her clients. That helps, since Snowball can be very stubborn. But he respects Sarah and goes along with what she says. I've never had to worry dropping him off for hours when she's around. will update with photo soon.
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October 2019 by Amanda B.
Would give zero stars if I could. We've come in here twice to buy fish. The first time the employee was so incredibly rude and sarcastic while my nine year old asked questions, that we left. We definitely went straight to Petsmart and had a very enjoyable experience. We just left there today and again had the same situation. We were buying fish for our 55 gallon tank. The salesperson acted extremely put out that we'd ask for help. When she did help us, she acted as though we were committing a crime by getting quite a few fish (she had no idea how big our tank is and didn't ask if we had other fish). We saw her go to her manager and go over how many fish we were purchasing. Her manager snidely came over and asked if we needed anything. The whole situation was weird. First, she didn't ask details about our tank but was so critical about the 10 fish purchased. Even the cashier (who was on her phone while we walked up) had a scowl, was short and curt. From now on, we'll stick with Petsmart and the local pet store, Partners, in Round Rock.
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June 2019 by Priscilla C.
I like this petco, people are usually really friendly and it's walking distance from where I live, so I have shopped here pretty often and will continue to do so. What made my experience significant enough to review after living here almost a year is pretty cringeworthy... So I'm hyper energetic. It impacts my everyday life interacting with people. Not only do I put out a lot of energy but I am constantly picking up energy not everyone else can let's say "feel" I was in the middle of a busy fun happy day and I had a lot to get done. This petco is quiet... I had some questions about dog food, the girl who was working registered called Assistance. The women who came out to was friendly... but I felt a very bad feeling that I translated to being profiled. It was different. This caused an abruption to my energy, I can compare this feeling with sounds. If we had sounds for feelings and moods and your listening to a happy song with very high notes, then you come in contact with someone else's energy and Simultaneously, a really low note is introduced and comprised the quality of the song you are listening to ) this can be from a lot of different Things, like they are having a bad day or have low vibrations or bad Intentions. I could be wrong . I want to state ththe lady was completely professional. Im going to say that again, this lady was totally professional. I had to run back to get wet kitty food Now as I do what I do I'm picking up all sorts of vibrations. Not good ones. When I went to pay the lady who seemed like a manger who came from the back, to help me walked outside and that's when Started to feel it. Negative energy. She thought I was going to steal or something.... As I walked to register to pay she walked right back inside like she was waiting for me. Now this is what happened on the inside / outside I had this over whelming feeling of judgement that translated to I was going to shoplift .... that feeling deeply bothered me. her actions and words were kind, "your dog is so beautiful etc (pets my dog) her energy was.... . I could feel heat first of all, very negative indication. I felt like I was doing something wrong, all these are signs and symbols to me. We engaged in small talk. didn't even want to count out my ones like, I felt so uncomfortable.... While I could have counted out nicely probably 25 dollars like "yeah I'm paying...." I just had a urge to get out. This was so sublet but yeah my feelings got hurt. I know what I feel I'm not always right but Im finely tuned, despite the way I present myself. I felt really bad after.... was it my tattoos? How I dressed, the way that I was talking ?? (I talk very fast and I'm extremely upbeat, she may have been taking this as the "overfriendly" red flag) wow as I writing this I am fully picking apart the situation, therapeutic benifits of Yelp for me) but worst of all, for me, what made me the most upset was, what was it about my energy that I was putting off. I must have put off something bad. I'm emotionally developed enough to take responsibly for that but yeah defiantly won't ever steal .... sorry if you would have to deal with that and the head ache it would cause. @peabaebe
