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January 2025 by Morgan Sturgeon
All the bank tellers and Ashley are incredible and super helpful! The manager on the other hand decided to talk bad about my situation and grandparents to the teller to where everyone could hear and was extremely rude and made me feel as if I was wasting his time. Ashley on the other hand was able to handle my situation quickly with no issues.
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June 2024 by Kathy Wesian
Ed does a wonderful job managing the bank and working with the customers. Doreen is an extra special They all are, I can't really say one's better than the other because they all go out of their way to help you out. That tells you to have good management but they themselves are wonderful. I have never had a problem. At times they have worked with me and fixed my problems with no problem. If that makes sense. If a charge looks at all suspicious I get an immediate text with a number to call I call that number and within seconds that transaction is removed. I've been with them for over 25 years never a problem. Wouldn't change very trustworthy and hardworking
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June 2024 by K Y
Ed does a wonderful job managing the bank and working with the customers. Doreen is an extra special They all are, I can't really say one's better than the other because they all go out of their way to help you out. That tells you to have good management but they themselves are wonderful. I have never had a problem. At times they have worked with me and fixed my problems with no problem. If that makes sense. If a charge looks at all suspicious I get an immediate text with a number to call I call that number and within seconds that transaction is removed. I've been with them for over 25 years never a problem. Wouldn't change very trustworthy and hardworking
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April 2024 by Bobby Erwin
Ordered a replacement debit card 3 weeks ago to only find out it was never actually ordered. I called and had a teller interrupt me multiple times but finally handed me off to a guy named Gabe. He should be training everyone at this bank on customer service, he was kind, listened, and made sure to fix my problem. If I was just rating him he'd get 5 stars.
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April 2024 by Dylan Martin
Mr. Lancaster was very helpful and we are looking forward to doing more business with this bank.
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July 2023 by Unchained Abundance
Horrible customer service. Manager was no help. Charged me $90 to cash a check drawn on their bank!
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May 2023 by Blake J
Always friendly and helpful.
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May 2023 by JKen
Everybody there should be fired. The really need to know where they work at. It’s a bank. I’m not asking anybody’s for money to deposit ???
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September 2022 by Brock Schneider
This banking center’s customer service is just as good as their competence to do their job. Not only that, I walk in to no one in the baking center except one loan underwriter who doesn’t even know anyone else is in the building due to her scrolling through videos on TikTok.
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August 2022 by Craig Fryar
Service has continued to decline over the past few months. Duval location much better.
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December 2021 by Patricia Buchholtz
Opened an account here a month ago. They got the account number wrong on the checks, haven't managed to correct it, can't seem to get me into online banking. At least they put someone else's loan application information into my paperwork folder. Incompetent to the extreme.
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September 2021 by Superior Motors
This is the weirdest bank ever. Very unprofessional, and unethical. Della sounds like she is stuck in a different era of customer service and experience and makes the purchase decisions for their members insdead of doing her job. Just a big skeptic, that shoves her nose in things that are not her business.
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July 2020 by J S
The smiles, service and experience is unacceptable at this location.
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November 2019 by Jason Stone
The smiles, service and experience is unacceptable at this location.
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July 2019 by Matthew B.
Carla was very helpful
