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July 2024 by Christian LeCates
Terrible service.
paid tech for evaluation fee
paid for the parts the tech said were bad (i questioned it -just didn’t make sense)
Paid for the labor to install parts and sure enough the repair did not work. A new tech was sent out and evaluated it properly and said the condenser needed to be replaced. I was quoted $1400+. I asked if i would be credited anything for the missed evaluation previously. They said no. So it’s the customers fault for a miss evaluation ??? doesn’t make sense to me. All and All their total to repair was going to be over $2200 in total when i can buy a new freezer (exact same one) for $1800. I’ve told them i was done working with them and i would just purchase a new freezer. You think they’ll do the right thing and credit me some money back?? I doubt it.
Terrible company. My suggestion is to run away from them and find another reputable company. Ramics is not a reputable company in my view.
Update: 7/2/24
Owner called me because of my poor review and apologized for our situation. He was fair and professional and has refunded monies requested. I have changed my review to a 4 star because of his efforts to make things whole. Thanks Alex
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May 2024 by Tasuma Laura Goodwin
Jermaine McGinn was an amazing Technician he came in, He knew exactly what to do I felt safe, secure and respectful and kind can’t give a higher star rating than five for this guy.
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April 2024 by Michelle Diamant
Great service. We had a washer not draining. Ken came out and was quickly able to diagnose and repair the issue. He was professional and knowledgeable.
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April 2024 by Donna Lucerino
I have been very happy with Ramics service. I continue to call on them for all my appliance repair needs. I recommend them highly.
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April 2024 by Marilyn Monda
Ramics Repair has fixed almost all of our appliances at one time or another. Refrigerator ,stove, washing machine, or dryer it doesn’t matter. Repairs have been scheduled quickly and executed flawlessly and quickly. Highly recommend!
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April 2024 by Kit Wingate
Great service. Friendly technician. Will use again!
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April 2024 by John Rudberg
No I didn't only because the service person has been unable to repair my freezing refrigerator. Your service person was very nice and tried without success. Because it wasn't fixed can receive any type of credit? Thanks
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April 2024 by James Gomez
RR is always very accommodating to my schedule when booking. Very through in diagnosis and helpful us decide the best course of action.
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April 2024 by Raymond Rapone
The repair man was very good. Price for the labor was ridiculously high
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April 2024 by James Eichelberger
Sebastion was great. He was great help and w he is a very nice man. I highly recomend him if you need furniture repair, you will not be dissapointed.
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April 2024 by Teri Kazmierski
They were very prompt and came back the next day to fix my ice maker
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March 2024 by Misty Dudley
Got my washer and dryer band new when I moved into my house in 2021. He told me they were “2018” models and out dated so the parts were “more expensive” he quoted me a number higher than a new machine then still charged me $120 just for basically telling me the machine will cost more to fix than replace. Won’t ever use this company again.
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March 2024 by Mar Mar
Jermaine is the most qualified technician I have ever met. He has an excellent work ethic and a conscience! His knowledge about all appliances is impressive. I am not thrilled about the scheduling by the office staff, specifically prioritizing jobs and following through.
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March 2024 by Casandra Reyes
The technician was on time and very professional and utilized time management very well.Service: Dryer repair
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March 2024 by Charlene Machado
They are extremely quick and sent someone the same day which was wonderful. Very respectful young man too. However, They are a bit pricey.
